Oil change service · Louisville, KY · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 110 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 86%
4.9★★★★★1,635 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jiffy Lube in Louisville, KY, 4.9 out of 5 based on 1635 reviews. Customers frequently cite friendly staff, quick service, and thorough vehicle inspections as positive aspects. However, several low-star reviews complain about aggressive upselling of unnecessary parts, long wait times, and instances where staff failed to communicate issues or provided inaccurate information regarding vehicle needs.
Google rating: 4.9 out of 5 from 1,635 reviews (94% five-star).
Reviews on this page: 1,635 Google reviews (1,064 with written comments, 26 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 4, 2026.
Service: Oil Change Service serving Louisville, Kentucky.
Data from Google, last updated November 5, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Jiffy Lube Oil ChangeOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change: 89/100 on this factor. Category median: 83.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change: 86/100 on this factor. Category median: 77.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change: 100/100 on this factor. Category median: 73.A
100
Bar = this company · dark tick = category median.
Star ratings
1,635 Google reviews we collected
4.9of 5
5 stars1,53794%
4 stars423%
3 stars121%
2 stars50%
1 star392%
Praise vs complaints
Phrases our text analysis found in 1,064 written reviews
97%praise
Praise1,31897%
Complaints433%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price18245%
Reasonable20650%
Overpriced123%
Not sure82%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44733%
Speed & response33024%
Quality & results31523%
Would recommend13010%
Price & value574%
Honesty & trust433%
Communication393%
What customers talk about
We read 1,064 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…know what to do so I pulled off into Jiffy Lube and the staff was so sweet to me and helped me out and made me feel so much better.…”
“they were opening my oil filter with a towel, which looked unprofessional and like they didn’t know what they were doing.”
“…as very polite explained what services I needed took care of my needs immediately while on a lunch break will return for all my needs…”
“Excellent service, speed, good treatment, efficiency.”
“I was still charged full price minus my $26 coupon despite Eldar’s blatant disregard for my request, customer experience and zero attention to detail.”
“Val did great job for my service on my car , I will recommend always”
“I will not be back with my business needs and I will be telling my friends and family about the experience.”
“Excellent service, fast technical work, and a good price.”
“I think they are over priced very unknowledgeable about there inventory .”
“I was genuinely very pleased with her service and will definitely be coming back.”
“this place just wants to scam people to make money it's sad.”
“The service was very good Ty was very polite explained what services I needed took care of my needs immediately while on a lunch break will return for…”
“Completely unacceptable service, poor communication, and a waste of time.”
People customers mention
Frank20 reviews
Uber16 reviews
Eldar16 reviews
Lacy11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 8 kinds of job. Pick one to see what they paid and said.
KKelseyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Thank you so much! I was so scared when my tire became flat while I was driving home and didn't know what to do so I pulled off into Jiffy Lube and the staff was so sweet to me and helped me out and made me feel so much better. Thank you for being so kind!
EEdward6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
Good experience at JL. They checked everything and gave me a senior discount, too. No complaints at all.
Reasonable priceOil change
MMarkLocal Guide · 192 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very very good service. Checked more systems and potential maintenance issues than other Oil change places
AAlexis11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great team! They were really busy but still able to get me in and out . Personally wanted to shout out to Brianna, Dalia, and Monee. I’ll always choose this location . Thank you for being professional and fun!
Great priceOil change
WWayne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Brittany an the entire team is just amazing
I am in too often do to my car
They are always so friendly and helpful
In an out fast
Great priceOil change
JJudell1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The staff were very knowledgeable and very friendly! The staff Bri and Frank were fun to talk to and they were very attentive to make sure that I was satisfied with my service. I would not go anywhere else for my oil changes and if I needed work done to my vehicle, I will definitely take my car there! Thank you for…
Hi Franklin, Thanks for those stars for our friendly and knowledgeable staff! Your kind words have been shared with the team, and they've been praised for a job well done. We look forward to your next visit!
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Lynnese Bowman11 reviewsiTotal number of Google reviews Lynnese has written across all businesses on Google Maps, not just this one.
I received excellent service. I highly recommend the Jefferson Mall location.
Price assessment: Great price
Services: Oil change
Response from the owner · a year ago
Thank you, Lynnese! We're thrilled to hear about your positive experience with Jamal and the team at our Jefferson Mall location. Providing excellent service and support is our top priority. We appreciate your recommendation and look forward to serving you again!
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Tawanna JohnsonLocal Guide · 14 reviewsiTotal number of Google reviews Tawanna has written across all businesses on Google Maps, not just this one.
Tune up and air filter replacement. Super crew Kendall n his team are fantastic
Price assessment: Great price
Service duration: 0–30 min
Response from the owner · 3 years ago
Thanks for those stars, Tawanna! Providing high-quality professional service is our top priority, and we are happy to see the team delivered such a great five-star experience. Thank you for taking the time to leave this review!
K
Kelsey WoodsLocal Guide · 19 reviewsiTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Thank you so much! I was so scared when my tire became flat while I was driving home and didn't know what to do so I pulled off into Jiffy Lube and the staff was so sweet to me and helped me out and made me feel so much better. Thank you for being so kind!
Response from the owner · 2 days ago
Thanks for those stars, Kelsey! Providing high-quality professional service is our top priority, and we are happy to see the team delivered such a great five-star experience. Thank you for taking the time to leave this review!
S
Scott HrebicikLocal Guide · 8 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Thank you so much for this review, Scott! It is always nice to be recognized for the great service that we strive for with each visit. Thanks for your business, and we look forward to your next visit!
E
Edward Hamilton6 reviewsiTotal number of Google reviews Edward has written across all businesses on Google Maps, not just this one.
Good experience at JL. They checked everything and gave me a senior discount, too. No complaints at all.
Price assessment: Reasonable price
Services: Oil change
Service duration: 30–60 min
Response from the owner · 5 days ago
Thanks for the great feedback, Edward! We're thrilled to hear you had a positive experience and appreciated the senior discount. Our team is always here to ensure your vehicle is in top shape. Looking forward to serving you again!
M
Mark YatesLocal Guide · 192 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Very very good service. Checked more systems and potential maintenance issues than other Oil change places
Response from the owner · 6 days ago
Thank you so much for this review, Mark! It is always nice to be recognized for the great service that we strive for with each visit. Thanks for your business, and we look forward to your next visit!
A
Alexis Coleman11 reviewsiTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Great team! They were really busy but still able to get me in and out . Personally wanted to shout out to Brianna, Dalia, and Monee. I’ll always choose this location . Thank you for being professional and fun!
Price assessment: Great price
Services: Oil change
Service duration: 30–60 min
Response from the owner · a week ago
Hi Alexis, we're happy to know that the team was able to provide you with such professional service. Our knowledgable staff works hard to make sure customers walk out the door knowing they've been taken care of to the fullest. Thanks for taking the time to leave a review, and we look forward to your next visit.
I
Isaac Karikari4 reviewsiTotal number of Google reviews Isaac has written across all businesses on Google Maps, not just this one.
Thank you so much for this review, Isaac! It is always nice to be recognized for the great service that we strive for with each visit. Thanks for your business, and we look forward to your next visit!
T
Twana Wright7 reviewsiTotal number of Google reviews Twana has written across all businesses on Google Maps, not just this one.
Thank you! We’re thrilled to hear you had an excellent experience with our team. Providing great customer care is our priority, and your feedback means a lot to us. We look forward to serving you again!
