Oil change service · Louisville, KY · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%81+11.5Replies to reviews 7%67+4.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 110 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 77%
4.9★★★★★169 Google reviews · 10 photos
95%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Strickland Brothers 10 Minute Oil Change at a glance
Customers consistently highlight the speed, friendliness, and thoroughness of the oil change service, noting that staff communicate clearly and explain procedures without pressure. Reviewers appreciate the honest pricing and professional attention to vehicle details, with many mentioning quick turnaround times and helpful advice on maintenance needs. The primary criticism involves a lack of attention to specific vehicle requirements, with isolated reports of incorrect oil being used and overcharging for services.
Google rating: 4.9 out of 5 from 169 reviews (95% five-star).
Reviews on this page: 169 Google reviews (132 with written comments, 1 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: October 29, 2026.
Service: Oil Change Service serving Louisville, Kentucky.
Data from Google, last updated November 5, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Strickland Brothers 10 Minute Oil Change: 92/100 on this factor. Category median: 83.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 91/100 on this factor. Category median: 77.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 81/100 on this factor. Category median: 100.A
81
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Strickland Brothers 10 Minute Oil Change: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Strickland Brothers 10 Minute Oil Change: 67/100 on this factor. Category median: 73.B
67
Bar = this company · dark tick = category median.
Star ratings
169 Google reviews we collected
4.9of 5
5 stars16195%
4 stars42%
3 stars21%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 132 written reviews
100%praise
Praise218100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price2327%
Reasonable5564%
Overpriced45%
Not sure45%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7635%
Speed & response6429%
Quality & results4219%
Would recommend136%
Honesty & trust105%
Price & value84%
Communication63%
What customers talk about
We read 132 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ayla was extremely helpful, she went above and beyond to make sure all of my needs were met.”
“Stop by for a quick oil change in my daughter’s car.”
“I really appreciate how thorough the mechanics are at this location.”
“10/10 will be back at this location for every oil change I need!”
“I have honestly never had a better experience getting my oil changed than I did today.”
“Great service, time efficient and reasonably priced!”
“Friendly,Fast, Efficient,communicating and updating you every step of the way”
People customers mention
Landon3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Strickland Brothers 10 Minute Oil Change for 4 kinds of job. Pick one to see what they paid and said.
DDiana8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
I have gone to this location for many years. They never fail to give good, friendly service.
Reasonable priceOil change
Aalexis6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I really appreciate how thorough the mechanics are at this location. Always a great experience and service!
Great priceAir & cabin filter replacementOil change
AAbigail1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Ayla was extremely helpful, she went above and beyond to make sure all of my needs were met. I have honestly never had a better experience getting my oil changed than I did today.
Thank you Ayla & Austin! 10/10 will be back at this location for every oil change I need!
LLisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Great and extremely helping friendly. Will be going back for the next oil change.
Great priceOil change
NNicholasLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great customer service. I don't remember her name but the woman who helped me was very nice and helpful. Quick and easy to get in and out of there.
Oil change
AAnthony9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Stop by for a quick oil change in my daughter’s car. They got right to it, were professional and very friendly.
I have gone to this location for many years. They never fail to give good, friendly service.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a year ago
We’re so glad to hear that you had a great experience, Diana Polsgrove! Your kind words mean a lot to us, and it’s great to know we delivered the experience you deserve. Thank you for your wonderful review—we look forward to seeing you again!
A
abbas Al shihabi1 reviewiTotal number of Google reviews abbas has written across all businesses on Google Maps, not just this one.
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · a year ago
That's fantastic to hear, abbas Al shihabi! Keeping our customers happy is always our top priority, and we're thrilled that we achieved that with you. Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead!
A
alexis miller6 reviewsiTotal number of Google reviews alexis has written across all businesses on Google Maps, not just this one.
I really appreciate how thorough the mechanics are at this location. Always a great experience and service!
Price assessment: Great price
Services: Air & cabin filter replacement, Oil change
Service duration: 0–30 min
Response from the owner · 6 days ago
We appreciate the 5 stars, alexis miller! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
V
Vince Esposito8 reviewsiTotal number of Google reviews Vince has written across all businesses on Google Maps, not just this one.
Ayla was extremely helpful, she went above and beyond to make sure all of my needs were met. I have honestly never had a better experience getting my oil changed than I did today.
Thank you Ayla & Austin! 10/10 will be back at this location for every oil change I need!
Response from the owner · 2 weeks ago
We appreciate the 5 stars, Abigail Johnson! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
L
Lisa Bass6 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Great and extremely helping friendly. Will be going back for the next oil change.
Price assessment: Great price
Services: Oil change
Service duration: 0–30 min
Response from the owner · 3 weeks ago
We appreciate the 5 stars, Lisa Bass! It is great to know your visit went well. Thanks for choosing us and we will be ready for you next time. We look forward to seeing you again!
N
Nicholas BachLocal Guide · 17 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Great customer service. I don't remember her name but the woman who helped me was very nice and helpful. Quick and easy to get in and out of there.
Services: Oil change
Service duration: 0–30 min
Response from the owner · a month ago
That's fantastic to hear, Nicholas Bach! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
A
Anthony Holland9 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Stop by for a quick oil change in my daughter’s car. They got right to it, were professional and very friendly.
Price assessment: Reasonable price
Services: Oil change
Service duration: 0–30 min
Response from the owner · a month ago
That's fantastic to hear, Anthony Holland! Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead! We look forward to seeing you again when your next oil change date comes around.
G
George Jansen13 reviewsiTotal number of Google reviews George has written across all businesses on Google Maps, not just this one.
From pulling into the bay to being guided out with a friendly "Thanks"-this visit was that same as the first three-👍👍 I will be back and tell others
Response from the owner · 8 months ago
That's fantastic to hear, George Jansen! Keeping our customers happy is always our top priority, and we're thrilled that we achieved that with you. Thank you for your awesome rating! Take care, and we hope you have a truly fantastic day ahead!
