How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREJiffy Lube Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 1,635 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 8 kinds of job.
Jiffy Lube Oil Change for oil change
Clear ✕All 411 Google reviews tagged “Oil change” · showing 200
Staff is friendly and knowledgeable.
I received excellent service. I highly recommend the Jefferson Mall location.
Great place. I have always taken my cars here.
Good experience at JL. They checked everything and gave me a senior discount, too. No complaints at all.
Great team! They were really busy but still able to get me in and out . Personally wanted to shout out to Brianna, Dalia, and Monee. I’ll always choose this location . Thank you for being professional and fun!
Good customer service and professionalism
Excellent customer care
Brittany an the entire team is just amazing I am in too often do to my car They are always so friendly and helpful In an out fast
The staff were very knowledgeable and very friendly! The staff Bri and Frank were fun to talk to and they were very attentive to make sure that I was satisfied with my service. I would not go anywhere else for my oil changes and if I needed work done to my vehicle, I will definitely take my car there! Thank you for…
I was very excited to be served here
Very nice customer service
Great experience in and out.
Dalia was so great amazing customer service The whole crew was so friendly and helpful!
Everyone is always nice. I come in multiple times between oil changes for a top off. And it’s free every time. No complaints. Dalila so so kind and helpful!
Excellent service
Our experience was great. Will come back anytime.
Great customer service, friendly staff and timely service.
My goto place for oil changed and tire rotation
Very nice communication with Brianna. Satisfied with the job!! Great
Service 10/10
Great service! Nice people and super fast service. I totally recommend this place
Friendly staff,very professional
The staff was very friendly and prompt. The waiting area was very clean and organized. This was my first time using Jiffy Lube, but it will definitely not be my last. I was very impressed by everyone's professionalism and politeness.
Great customer service, seemed to know what they were talking about.
Perfecta atención y trabajo técnico rápido y buen precio de servicio
Lovely gentlemen across the board yesterday, glad I chose this location.
Fast and friendly. Knew their job. Got me in an out in a very short time. Team was knowledgeable.
Very Pleasant Experience! Everyone was Very Friendly! They were Fast and did what I asked them to do!
Staff was friendly and not pushy for sales. They did offer a couple but I said I needed to wait.
Great service, the young lady and man that greeted were very nice and attentive. I love the Jiffy-Lube family.
They helped to understand what my situation was and what quality company and service material should be used in my car. They were polite and respectful, I will return..... Thank you
Had a frustrating experience here but the district manager reached out and got me my money back.
Awesome customer service
Courteous and hard working crew. They locked in on attention to detail under extremely hot conditions. I appreciated their efforts
You All Always Do an Amazing Outstanding and Professional Job 👏 Kudos To You All!!!
Everyone is friendly and efficient. Price was reasonable.
The service was outstanding no complaints but the price was crazy high.
Excelente atención
It was good experience, mechanic was Awesome. Fast and easy service!
I can't believe all the things that they checked I'm amazed at their service and everybody was friendly!
I have my oil changed there when needed. I have an issue with one oil change and it was addressed and fixed immediately. The young lady (asst. manager) is amazing.
Very professional very friendly customer service
Was very nice. Only problem was it took a bit longer than expected and seemed like they were having trouble getting a couple parts off and back on. Hope everything is back on correctly. But all in all good experience.
Good service and very friendly!
Everyone of the guys and gals were helpful and professional but mostly patient with me. Got me in and out. They also love our fur babies. Coming here for now on.
The workers were very nice and the process was quick and easy Thank you
KAHLID/BRIANNA were so Professional and courteous. (Which is often lacking in service all around these days) it was super hot and a weekend and Kahlid on site was pleasant and smiling navigating us to our position. Brianna was super quick and just as Professional as Kahlid which i can't stress enough is such a…
They really listen they give you time to describe any issues you're having or any concerns and they even did a complete work up on my vehicle to see what might need to be fixed so that I can plan out when I can fix my vehicle step by step I'm really impressed with their customer service
One of my best trips for an oil change. They make you feel comfortable and informed me of things I didn’t know.
Excellent service
Super fast, very nice
Brianna, one of the Asst. Managers at this store, was very helpful and friendly, along with being very detailed in her inspection of my vehicle. I've been coming to this store since 2023, and I have no complaints about either the service or the price.
Terrific service and very friendly. I will use them from here on.
Service was fast, effective, informative and efficient! I will be returning for more services.
Team was friendly and I was in and out in no time.
Great service. It was 95 outside and they got me in and out fast. They replaced my wipers too.
Brianna was great. She was friendly and helped me out. I greatly appreciate her. They other staff was fast and informative. I will return to this location.
Quick and easy
This location is always spot on. each person that you come in contact with makes you feel valued. Brianna and the rest of the team “Rock”
Great Service, great value and they got me in and out in under 30 mins. The team at the Jefferson mall location went above and beyond to make sure I was well taken care of.
Always great service and friendly staff.
Good
Blaine was absolutely wonderful! He did a great job and was very kind and caring:)
Great customer service and personable! I don’t go anywhere else.
They do more than expected. We were pleasantly surprised. We will keep coming back.
Great and good job fast 🏃♂️ 👏 👍
Just amazing experience at the Jiffy Lube at Jefferson Commons Louisville, Kentucky. They took fantastic care of me. I had an Uber inspection and an oil change Brianna. The assistant manager was kind and everyone was so pleasant. It made everything smooth and simple. I will definitely be back for everything I need to have done. Thanks for the whole crew.
Fast and Professional.
Super fast and very friendly!!!
Quick service and great staff
The service was great the people were knowledgeable and very happy to help
Vary nice crew. Clean environment. Worked really fast. Team got along great
Great customer service
These people were well knowledge very friendly the place was clean fast and efficient if I ever go back to Kentucky I'll stop there and get my oil changed
My go-to spot. Minimal upsale, perfect service and professionalism. And their honesty is great, as someone who usually maintains my own vehicle, it’s nice to not get sold things you don’t need. I won’t sincerely recommend this place to anyone who’s looking for a quick and easy oil change.
Quick and the staff was friendly! Staff worked as a team. My other service was a headlight restoration that comes with a lifetime warranty.
The staff at Jiffy Lube found out that my battery was leaking acid! They cleaned it up and replaced the battery. They rotated my tires and giving me an oil change. They also gave me a senior discount and were very kind.
Awesome customer service! Really nice workers!
No issues. Above and beyond in service. Highly recommend this store.
Great service and great people
Excelente trato.
Brianna was a pleasure to work with
In and out. This was lovely.
Excellent service and attention. Wait time is minimal every single step is explained and verified with you before taking action. Overall it was a smooth and excellent service.
I give 5 stars for the service they're amazing people they work fast and they explain everything,lizi was nice and friendly I will came back for my next service thank.
Absolutely terrible experience. I waited over an hour just for an oil change, and no one even bothered to tell me they had run out of oil. Instead of being honest, they kept me waiting and gave me a hard time when I asked what was going on. To make it worse, three cars that came after me were serviced before mine.…
It took them a long time to do my oil change. They were super busy and I had to wait about 15 minutes to get serviced but my oil change took about 30 min. The staff was super polite and didn't try and push products on me that I didn't need. I will return
Amazing service, team was friendly and quick, they also helped get my new headlight bulb in for me
The employees were kind and respectful. An issue did arise but the district manager Todd went above and beyond to ensure the issue was resolved in a timely.
Cam and Blaine were very helpful when I needed to get my check engine light checked out when driving town. Thankful for them :)
The customer service has improved tremendously from my last 2 visits.
Lacy, Cam & Kay went above & beyond for ME today❗💯
Coming from central NY it’s true what they say about southern hospitality. Everything was great. All staff were polite and pleasant, they checked tire pressure, topped the fluids, verified all the lights etc. Very nice group of people, great service. I highly recommend this place. Thanks team!
Súper atención
Their customer service is always top notch! 💯
The team did a great job with my car. They went above and beyond.
Great service! 10/10
Every employee was friendly, knowledgeable, not pushy, and hard working!
Great customer service
First time customer and received great customer service. Staff friendly and helpful, was offered a discount on services also!! Will definitely be a frequent customer.
Son muy amables y atentos con todo el chequeo. Recomendados!
I've been going to this location for awhile and today was the best experience I've had staff was amazing and I was in and out
Great & efficient service!
Excellent service got me in and out quick and was not pushy about additional services but still recommended them. I will definitely be back when I need my next oil change.
Great service only complaint is I wish they carried ultra platinum
Great and quick service. Polite employees
friendly staff , always gets you in and out in a timely manner and always offers helpful recommendations and insight in regards to one’s vehicle. Employee Lacy always goes above and beyond with her customer service, super friendly and accommodating.
Great service as always.
Fast and efficient service. Great employees!!
The staff was amazing and the service was fairly quick and efficiently done. Definitely coming back
This store is like a well oiled machine with a human heart. Quick and efficient service, as well as understanding and accommodating. This store surely deserves recognition and a big shout out to Lacy. Thank you guys so much.
Got oil change on 3/8/26. Needed new wiper blades and they explained why I needed them. I was wondering why it rain last week and my wiper blades was screeching across the windshield. They were worn down. Thanks to all the team members at Jiffy Lube over there by Jefferson mall and library area. Great job everyone,…
Customer service was excellent. Employee greeted customer at first chance that they could. They knew they’re product and provided the service that was required
Excellent fast service! Very friendly and knowledgeable service!
Wonderful experience as always!!
The best Jiffy Luke I’ve ever been to. Some of the best, most thorough mechanical advice and inspections. Great folks, friendly, and knowledgeable!
I have visited this Jiffy Lube location anytime I need service done to my car and every time I have been met with great service and friendly smiles. They are quick and efficient with their service. I have never left this place disappointed.
Great service, at a great price. Love ❤️ the fact I can come in and have my oil 🛢 checked and topped, plus my tire pressure checked as well!! FOREVER CUSTOMER💫💫💫💫
very informative and helpful. smooth process.
Great service, quick and efficient
Went above and beyond for my oil change, fixed all my problems and replaced my wipers for me.
Customer service was really nice and informative. You're literally in and out. I would definitely go back to them, especially since they're right across from my job!
Great service made sure I got what I needed and was honest didn’t try to do unnecessary stuff
Amazing store! Very friendly and helpful . Nowhere close to pushy like some other places
Frank and his team were very helpful and efficient. Highly recommend!
I went in for an oil change and the staff was very knowledgeable and professional and they got me in and out very quickly. I will be back!!
Professional courteous and knowledgeable to help with an informed decision of your care maintenance currently and future.
Excellent service!!
Great customer service and quick service on my van. Thank you!
I visited this Jiffy Lube on my lunch break and they were fast, efficient, and very friendly! I appreciated their honesty and will certainly be back for my next oil change. I didn’t realize all the other services they offer as well. I’ll be sure to use them next time for those. Highly recommend!!
Great customer service, knowledgeable, and efficient
I love this location! They were fast and so helpful! Lacy and Andrew were amazing ! The whole staff was amazing i definitely recommend, I will be back.
Good customer service. Very friendly and helpful. Services over priced. Will not return.
Absolutely amazing service! The oil change was quick, efficient, and handled with great care. The staff was very nice, open, and concise—everything was explained clearly with no pressure. Highly recommend!
Great customer service, team was fast and efficient. Will be back again!!
Very fast and affordable. Nice young lady that greeted me. Will definitely return in the future.
They had excellent customer service and did great work on my car. They even ran diagnostics to see why my engine light has been coming on at no additional charge.
Lacey and Rob were extremely helpful today. They took the time to thoroughly explain everything I needed, which I really appreciated. I will definitely be back.
The crew was wonderful and took great care of myself and my vehicle. I will keep coming back!!
I will be coming back to this Jiffy Lube for all my oil changes and anything else they are set up to take care of! Customer service here is quite amazing. Everyone I encountered was friendly and their oil change process is impressive! These awesome folks went so far above and beyond for me!
Came for a walk-in oil change. Was quick and service was great!
Everybody was friendly and professional! Highly recommended.
Everyone at this location was very nice and accommodating especially Brianna!
Brianna is a an asset to the company. Super friendly and knowledgeable. Thanks for the great service!
Great service, no wait !
Very friendly, great customer service, quick and informative!
Great place friendly people. Makes me feel comfortable
Chris,John, Billy is the BEST CUSTOMER SERVICE And VERY POLITE AND HAVE GOOD MANNERS!!!!
Great service
Everyone was fast, efficient, and professional. Great job.
Absolutely fantastic customer service!!! DEFINITELY coming back here for my next service
They guys were very polite, professional, kind and did a great job getting my Kick serviced. Thank you
10/10 recommend jiffy lube !! Brianna was very great and it was service with a smile and the service was great price and great quality , good service! I highly recommend jiffy lube and when you go ask for Brianna.
Fast, friendly, professional.
Great job. Fast and friendly. Highly recommend!
Great quick service friendly staff and no upselling.
Brianna is very nice and friendly! I had to go back to have the tire rotation done because I paid for it and they forgot to do it. We had talked about 100 different things, so I wasn't too upset about it. Unfortunately it doesn't seem that the staff gets along very well so there was a lot of back and forth about…
Very nice staff here and gives a military discount too . I’ll be back and Thank you .
Trevor & Brianna did an outstanding job with my oil change and air filter replacement. Their customer service was very professional as well as informative as they explained the processes & products used. 20/10 recommend!!
Great Service. Nice workers. Got me in and out quick
Amazing customer service! Was able to get everything I needed in one visit, including tires and brakes. Highly recommend for pleasant, no pressure service!
Great service. They were nice and took care of everything that was needed
Lacy and Chris was very helpful and got me everything I needed. 10/10
Frank and Brie were incredible! Best customer service at a Jiffy Lube I've seen in Louisville!
Fast service and they even took Apple Pay for the service. I received great advice on what’s needed on my car as well! Very educated associates!
I love bringing my car to this location. Service is top notch, and they explain things to me i need to know. Ill bring every car I own here.
First time at Jiffy Lube. I was very impressed with the courtesy and service of the staff. They were all very customer service friendly and worked with me on pricing. They advised me on issues but didn't push. The process was very well organized. I will definitely consider returning for my next oil change.
Great people and great service. Very thankful for the Veterans Day coupon.
Stopped in today for an oil change and tire rotation and they were quick and very professional! Great customer service!
Quick and easy. Staff was very friendly and helpful. No one stood around everyone employee I could see was helping.
Briana and Keeland were absolutely wonderful! It feels good to go to an establishment where the people are honest, friendly, and genuine. Particularly anything related to cars. I will never fault those who want to make a living and therefore, try selling all the things. However, to not have people underestimate your…
Help me with my car issues
Fast and friendly. Able to get us in right away
Great customer service from Ms.Lacey and the crew! Thanks for your service, everyone works together well and duets the job done! Thanks for your service!
The staff was extremely nice and attentive. ROB WAS AWESOME.
Awesome Experience! Rob and the team were great to work with! Fast and professional!
Very friendly.. quick with the oil change
This team Is great… I've come here for months now and every time it's superb work I will get you in and out and not mess a beat
Quick, helpful and diligent. This guys really really want to help people out not just charge you for service, they look to help your pocket!
Very efficient and professional service. Manager is knowledgeable and communicated every aspect along the way. Highly recommend.
Was definitely fast, friendly and very thorough. Did not try to sale me on stuff I didn't need. Very helpful in all aspects of the field. Great staff. Was a care free experience.
Amazing service
The team was extremely knowledgeable and professional, courteous and went above and beyond.
The staff was great and the service was quick!
quick and reliable
Always good and fast service
I had a wonderful experience at jiffy lube They got me in and out. I worked with lacy and she was very helpful and informative.
Everyone was nice and service was excellent
Friendly. Not pushy. Fast. Great experience.
Tank and his his team was great! They were so helpful and informative!! I will definitely only get my oil changes at this location!
Great service- I recommend using this location
I was very impressed with the professionalism and attention to detail by the team that worked on my Oil Change and Tire Rotation. They were quick but payed close attention to detail.
Staff was friendly and did not try to upsell me on something I didn’t need! Service was fast and efficient!
Mr. Frank and the crew always take of my car and super friendly. Along with speedy work Only place I go for an oil change
Very friendly and explained pricing clearly so there was no confusion at checkout. Great experience! Will return.
Quick, professional and friendly
Quick, great customer interaction, no pushiness fir extra services
The staff was very professional and the service was super quick. Thanks ☺️
Michael B and Lacy F were very helpful and kind. This is by far the best Jiffy Lube location I’ve ever experienced. Thank you!
I bought a cash car and not knowing if proper maintenance was kept I did full service treatment. 3 weeks later she is leaking oil to the point it has ran bone dry. Take it back up to jiffy to make sure it wasn't anything they completed on their end or if it was an underlying condition that arose after de slugging…
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 411 | — |
| Air & cabin filter replacement | 126 | — |
| Tires | 97 | — |
| Auto engine diagnostic | 32 | — |
| Brakes | 28 | — |
| Steering & suspension repair | 13 | — |
| Battery | 12 | — |
| Transmission | 11 | — |
