How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREJiffy Lube Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 1,635 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 8 kinds of job.
Jiffy Lube Oil Change for oil change
Clear ✕All 411 Google reviews tagged “Oil change” · showing 40
Staff is friendly and knowledgeable.
I received excellent service. I highly recommend the Jefferson Mall location.
Great place. I have always taken my cars here.
Good experience at JL. They checked everything and gave me a senior discount, too. No complaints at all.
Great team! They were really busy but still able to get me in and out . Personally wanted to shout out to Brianna, Dalia, and Monee. I’ll always choose this location . Thank you for being professional and fun!
Good customer service and professionalism
Excellent customer care
Brittany an the entire team is just amazing I am in too often do to my car They are always so friendly and helpful In an out fast
The staff were very knowledgeable and very friendly! The staff Bri and Frank were fun to talk to and they were very attentive to make sure that I was satisfied with my service. I would not go anywhere else for my oil changes and if I needed work done to my vehicle, I will definitely take my car there! Thank you for…
I was very excited to be served here
Very nice customer service
Great experience in and out.
Dalia was so great amazing customer service The whole crew was so friendly and helpful!
Everyone is always nice. I come in multiple times between oil changes for a top off. And it’s free every time. No complaints. Dalila so so kind and helpful!
Excellent service
Our experience was great. Will come back anytime.
Great customer service, friendly staff and timely service.
My goto place for oil changed and tire rotation
Very nice communication with Brianna. Satisfied with the job!! Great
Service 10/10
Great service! Nice people and super fast service. I totally recommend this place
Friendly staff,very professional
The staff was very friendly and prompt. The waiting area was very clean and organized. This was my first time using Jiffy Lube, but it will definitely not be my last. I was very impressed by everyone's professionalism and politeness.
Great customer service, seemed to know what they were talking about.
Perfecta atención y trabajo técnico rápido y buen precio de servicio
Lovely gentlemen across the board yesterday, glad I chose this location.
Fast and friendly. Knew their job. Got me in an out in a very short time. Team was knowledgeable.
Very Pleasant Experience! Everyone was Very Friendly! They were Fast and did what I asked them to do!
Staff was friendly and not pushy for sales. They did offer a couple but I said I needed to wait.
Great service, the young lady and man that greeted were very nice and attentive. I love the Jiffy-Lube family.
They helped to understand what my situation was and what quality company and service material should be used in my car. They were polite and respectful, I will return..... Thank you
Had a frustrating experience here but the district manager reached out and got me my money back.
Awesome customer service
Courteous and hard working crew. They locked in on attention to detail under extremely hot conditions. I appreciated their efforts
You All Always Do an Amazing Outstanding and Professional Job 👏 Kudos To You All!!!
Everyone is friendly and efficient. Price was reasonable.
The service was outstanding no complaints but the price was crazy high.
Excelente atención
It was good experience, mechanic was Awesome. Fast and easy service!
I can't believe all the things that they checked I'm amazed at their service and everybody was friendly!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 411 | — |
| Air & cabin filter replacement | 126 | — |
| Tires | 97 | — |
| Auto engine diagnostic | 32 | — |
| Brakes | 28 | — |
| Steering & suspension repair | 13 | — |
| Battery | 12 | — |
| Transmission | 11 | — |
