How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCOREJiffy Lube Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #16Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.9★ from 1,635 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 8 kinds of job.
Jiffy Lube Oil Change for oil change
Clear ✕All 411 Google reviews tagged “Oil change” · showing 80
Staff is friendly and knowledgeable.
I received excellent service. I highly recommend the Jefferson Mall location.
Great place. I have always taken my cars here.
Good experience at JL. They checked everything and gave me a senior discount, too. No complaints at all.
Great team! They were really busy but still able to get me in and out . Personally wanted to shout out to Brianna, Dalia, and Monee. I’ll always choose this location . Thank you for being professional and fun!
Good customer service and professionalism
Excellent customer care
Brittany an the entire team is just amazing I am in too often do to my car They are always so friendly and helpful In an out fast
The staff were very knowledgeable and very friendly! The staff Bri and Frank were fun to talk to and they were very attentive to make sure that I was satisfied with my service. I would not go anywhere else for my oil changes and if I needed work done to my vehicle, I will definitely take my car there! Thank you for…
I was very excited to be served here
Very nice customer service
Great experience in and out.
Dalia was so great amazing customer service The whole crew was so friendly and helpful!
Everyone is always nice. I come in multiple times between oil changes for a top off. And it’s free every time. No complaints. Dalila so so kind and helpful!
Excellent service
Our experience was great. Will come back anytime.
Great customer service, friendly staff and timely service.
My goto place for oil changed and tire rotation
Very nice communication with Brianna. Satisfied with the job!! Great
Service 10/10
Great service! Nice people and super fast service. I totally recommend this place
Friendly staff,very professional
The staff was very friendly and prompt. The waiting area was very clean and organized. This was my first time using Jiffy Lube, but it will definitely not be my last. I was very impressed by everyone's professionalism and politeness.
Great customer service, seemed to know what they were talking about.
Perfecta atención y trabajo técnico rápido y buen precio de servicio
Lovely gentlemen across the board yesterday, glad I chose this location.
Fast and friendly. Knew their job. Got me in an out in a very short time. Team was knowledgeable.
Very Pleasant Experience! Everyone was Very Friendly! They were Fast and did what I asked them to do!
Staff was friendly and not pushy for sales. They did offer a couple but I said I needed to wait.
Great service, the young lady and man that greeted were very nice and attentive. I love the Jiffy-Lube family.
They helped to understand what my situation was and what quality company and service material should be used in my car. They were polite and respectful, I will return..... Thank you
Had a frustrating experience here but the district manager reached out and got me my money back.
Awesome customer service
Courteous and hard working crew. They locked in on attention to detail under extremely hot conditions. I appreciated their efforts
You All Always Do an Amazing Outstanding and Professional Job 👏 Kudos To You All!!!
Everyone is friendly and efficient. Price was reasonable.
The service was outstanding no complaints but the price was crazy high.
Excelente atención
It was good experience, mechanic was Awesome. Fast and easy service!
I can't believe all the things that they checked I'm amazed at their service and everybody was friendly!
I have my oil changed there when needed. I have an issue with one oil change and it was addressed and fixed immediately. The young lady (asst. manager) is amazing.
Very professional very friendly customer service
Was very nice. Only problem was it took a bit longer than expected and seemed like they were having trouble getting a couple parts off and back on. Hope everything is back on correctly. But all in all good experience.
Good service and very friendly!
Everyone of the guys and gals were helpful and professional but mostly patient with me. Got me in and out. They also love our fur babies. Coming here for now on.
The workers were very nice and the process was quick and easy Thank you
KAHLID/BRIANNA were so Professional and courteous. (Which is often lacking in service all around these days) it was super hot and a weekend and Kahlid on site was pleasant and smiling navigating us to our position. Brianna was super quick and just as Professional as Kahlid which i can't stress enough is such a…
They really listen they give you time to describe any issues you're having or any concerns and they even did a complete work up on my vehicle to see what might need to be fixed so that I can plan out when I can fix my vehicle step by step I'm really impressed with their customer service
One of my best trips for an oil change. They make you feel comfortable and informed me of things I didn’t know.
Excellent service
Super fast, very nice
Brianna, one of the Asst. Managers at this store, was very helpful and friendly, along with being very detailed in her inspection of my vehicle. I've been coming to this store since 2023, and I have no complaints about either the service or the price.
Terrific service and very friendly. I will use them from here on.
Service was fast, effective, informative and efficient! I will be returning for more services.
Team was friendly and I was in and out in no time.
Great service. It was 95 outside and they got me in and out fast. They replaced my wipers too.
Brianna was great. She was friendly and helped me out. I greatly appreciate her. They other staff was fast and informative. I will return to this location.
Quick and easy
This location is always spot on. each person that you come in contact with makes you feel valued. Brianna and the rest of the team “Rock”
Great Service, great value and they got me in and out in under 30 mins. The team at the Jefferson mall location went above and beyond to make sure I was well taken care of.
Always great service and friendly staff.
Good
Blaine was absolutely wonderful! He did a great job and was very kind and caring:)
Great customer service and personable! I don’t go anywhere else.
They do more than expected. We were pleasantly surprised. We will keep coming back.
Great and good job fast 🏃♂️ 👏 👍
Just amazing experience at the Jiffy Lube at Jefferson Commons Louisville, Kentucky. They took fantastic care of me. I had an Uber inspection and an oil change Brianna. The assistant manager was kind and everyone was so pleasant. It made everything smooth and simple. I will definitely be back for everything I need to have done. Thanks for the whole crew.
Fast and Professional.
Super fast and very friendly!!!
Quick service and great staff
The service was great the people were knowledgeable and very happy to help
Vary nice crew. Clean environment. Worked really fast. Team got along great
Great customer service
These people were well knowledge very friendly the place was clean fast and efficient if I ever go back to Kentucky I'll stop there and get my oil changed
My go-to spot. Minimal upsale, perfect service and professionalism. And their honesty is great, as someone who usually maintains my own vehicle, it’s nice to not get sold things you don’t need. I won’t sincerely recommend this place to anyone who’s looking for a quick and easy oil change.
Quick and the staff was friendly! Staff worked as a team. My other service was a headlight restoration that comes with a lifetime warranty.
The staff at Jiffy Lube found out that my battery was leaking acid! They cleaned it up and replaced the battery. They rotated my tires and giving me an oil change. They also gave me a senior discount and were very kind.
Awesome customer service! Really nice workers!
No issues. Above and beyond in service. Highly recommend this store.
Great service and great people
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 411 | — |
| Air & cabin filter replacement | 126 | — |
| Tires | 97 | — |
| Auto engine diagnostic | 32 | — |
| Brakes | 28 | — |
| Steering & suspension repair | 13 | — |
| Battery | 12 | — |
| Transmission | 11 | — |
