iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 61 stump removal servicesiPosition by Experts Score among all companies we track in this category. · better than 40%
5.0★★★★★92 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate JLG Tree Service five stars based on ninety-two reviews, frequently citing punctuality, professional communication, and reasonable pricing for tree removal and trimming. Customers describe efficient crews that clean up thoroughly after completing jobs, such as removing large palms or ficus trees. One critical review notes a scheduling failure where the crew did not arrive for a promised appointment without rescheduling. The owner has not replied to any of the published reviews.
Google rating: 5.0 out of 5 from 92 reviews (99% five-star).
Reviews on this page: 92 Google reviews (87 with written comments, 14 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 26, 2026.
Service: Stump Removal Service serving Orange, California.
Data from Google, last updated November 3, 2026.
Score profile vs other stump removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyStump Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JLG Tree Service - Tree Removal OC: 96/100 on this factor. Category median: 97.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JLG Tree Service - Tree Removal OC: 91/100 on this factor. Category median: 97.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JLG Tree Service - Tree Removal OC: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JLG Tree Service - Tree Removal OC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JLG Tree Service - Tree Removal OC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
–
Bar = this company · dark tick = category median.
Star ratings
92 Google reviews we collected
5.0of 5
5 stars9199%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
100%praise
Praise226100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2379%
Reasonable621%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response5122%
Staff & attitude4520%
Price & value4219%
Quality & results4118%
Would recommend3114%
Communication94%
Honesty & trust84%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“To my surprise and appreciation, they came back the very next day and cleaned everything up beautifully, without any fuss or hesitation.”
“They are humble, well priced, and overall professional in everything they do thank you.”
“Professional, courteous and very reasonably priced!”
“…ardening services for my commercial real estate buildings and doing a great job at as well.…”
“This is why their rating is so high and why I would gladly recommend them to anyone looking for reliable tree service.”
“We communicated Interstate as we live in Washington.”
“I believe trust and integrity are extremely important, and it’s not always easy to find a company that stands behind its agreement, especially after t…”
People customers mention
Jose16 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JLG Tree Service - Tree Removal OC for 4 kinds of job. Pick one to see what they paid and said.
CCathy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jose took care of our Large Ficus that was hanging over the roof of the house and spread out to the neighbors property. We communicated Interstate as we live in Washington. He cheerfully disclosed his credentials when asked. He is licensed bonded and insured and Workmans Comp. His price was mid range, the work was…
Tree stump removalTree removal
JJohannLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I have been using this company for the last 15 years and I would never have any other gardening company set foot on my yards, Luis is the owner has been helping me with keeping my three houses exterior cleaned up and free of debris; Luis and his team also recently started keeping up all the gardening services for my…
Great priceTree stump grindingTree stump removalTree trimming & pruning
CChad14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jose and his team were professional, on time, and clean. Jose made everything simple for my mom.
Great priceTree trimming & pruning
Nnoé1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I had a great experience with JLG Tree Service Inc. They responded quickly, and I was able to schedule an appointment for the very next day. Their team was professional, courteous, and efficient throughout the entire process.
I had two queen palm trees trimmed and cleaned up, and they did an excellent job. They…
Great priceTree trimming & pruning
LLisa2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Thank you so much for coming out and trimming my tree. The tree stayed beautiful. I definitely will be recommending you to my neighbors.. Your prices are reasonable. The trimmers are professional and very efficient. Looking forward to doing business with you again 🌳
Great priceTree trimming & pruning
SStanford5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Jose and his crew recently removed a tree in my backyard and I was very impressed with the efficiency and professionalism of his work crew in regards to how quickly they removed my tree and ensured all branches / leaves were picked up. I highly recommend them for tree removal services and will utilize their services again if the need arises.
Jose took care of our Large Ficus that was hanging over the roof of the house and spread out to the neighbors property. We communicated Interstate as we live in Washington. He cheerfully disclosed his credentials when asked. He is licensed bonded and insured and Workmans Comp. His price was mid range, the work was excellent. He was prompt, efficient and he was polite.
Services: Tree stump removal, Tree removal
J
Johann SebastianLocal Guide · 9 reviewsiTotal number of Google reviews Johann has written across all businesses on Google Maps, not just this one.
I have been using this company for the last 15 years and I would never have any other gardening company set foot on my yards, Luis is the owner has been helping me with keeping my three houses exterior cleaned up and free of debris; Luis and his team also recently started keeping up all the gardening services for my commercial real estate buildings and doing a great job at as well. I would recommend this company 100%. They are humble, well priced, and overall professional in everything they do thank you.
Price assessment: Great price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree planting, Tree removal
C
C Phan5 reviewsiTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
I hired JLG Tree Service to trim my large pear tree, remove two big trees, take out an olive tree stump, and clean up my backyard on the hill.
The work was done beautifully, but I noticed that part of the backyard had not been cut back as we had originally agreed. I had already paid them in full, but I let them know that I still needed that area taken care of.
To my surprise and appreciation, they came back the very next day and cleaned everything up beautifully, without any fuss or hesitation.
I believe trust and integrity are extremely important, and it’s not always easy to find a company that stands behind its agreement, especially after they have already been paid in full. JLG Tree Service absolutely earned my respect and trust.
I truly appreciate the excellent work, professionalism, and willingness to make sure everything was done right. This is why their rating is so high and why I would gladly recommend them to anyone looking for reliable tree service.
Thank you, Jose! I really appreciate your hard work and commitment to doing a great job! 🌳👏
P
Pamela Ephrim6 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Outstanding Work by JLG Tree Service!
I cannot recommend JLG Tree Service highly enough! We had an extremely large, towering palm tree that several other tree companies told us they either couldn’t remove or weren’t willing to take on. JLG Tree Service stepped in with confidence, expertise, and professionalism, and exceeded every expectation.
Not only did they safely remove this massive tree, but they also completed the entire job in just one day. Watching their crew work was impressive. They were efficient, highly skilled, safety conscious, and worked together like a team.
The before and after photos speak for themselves. The transformation of our yard is incredible! They left the area clean, organized, and looking far better than we imagined. It was great ti find a company on Google that combines exceptional workmanship, reliability, and outstanding customer service all in one.
If you’re looking for a tree service that can handle even the most challenging jobs, look no further than JLG Tree Service. Their expertise, professionalism, and commitment to excellence truly set them apart. Thank you for making what seemed impossible possible!
Five stars isn’t enough I would gladly recommend JLG Tree Service to anyone!
Price assessment: Great price
Services: Tree stump grinding, Tree stump removal, Tree trimming & pruning, Tree removal
C
Chad McGeein14 reviewsiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
I had a great experience with JLG Tree Service Inc. They responded quickly, and I was able to schedule an appointment for the very next day. Their team was professional, courteous, and efficient throughout the entire process.
I had two queen palm trees trimmed and cleaned up, and they did an excellent job. They were thorough with the cleanup, leaving my yard looking great when they finished. The entire job took only about an hour.
I am very grateful for their professionalism, kindness, and quality work. I highly recommend JLG Tree Service Inc. to anyone in need of tree-trimming services.
Price assessment: Great price
Services: Tree trimming & pruning
L
Lisa Aguirre2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
Thank you so much for coming out and trimming my tree. The tree stayed beautiful. I definitely will be recommending you to my neighbors.. Your prices are reasonable. The trimmers are professional and very efficient. Looking forward to doing business with you again 🌳
Price assessment: Great price
Services: Tree trimming & pruning
S
Stanford5 reviewsiTotal number of Google reviews Stanford has written across all businesses on Google Maps, not just this one.
Jose and his crew recently removed a tree in my backyard and I was very impressed with the efficiency and professionalism of his work crew in regards to how quickly they removed my tree and ensured all branches / leaves were picked up. I highly recommend them for tree removal services and will utilize their services again if the need arises.
Price assessment: Great price
Services: Tree stump removal, Tree removal
T
Teresa Minke3 reviewsiTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Professional, courteous and very reasonably priced! I highly recommend JLG Tree Service! They did a fantastic job trimming all of the trees in my backyard.
Price assessment: Great price
Services: Tree trimming & pruning
E
Emily Packey1 reviewiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
