Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
Joanna's Cleaning Company logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%78+11.9Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joanna's Cleaning Company

South Lake Tahoe, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #28Position by Experts Score among all companies we track in this category. of 67 commercial cleaning services · 5.0★ from 55 Google reviews

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Report card

Percentile vs other commercial cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joanna's Cleaning Company is better than 99% of commercial cleaning services.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joanna's Cleaning Company is better than 96% of commercial cleaning services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joanna's Cleaning Company is better than —% of commercial cleaning services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joanna's Cleaning Company is better than 78% of commercial cleaning services.B
78
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joanna's Cleaning Company is better than 100% of commercial cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joanna's Cleaning Company is better than —% of commercial cleaning services.–
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Reviews for your job

Customers hired Joanna's Cleaning Company for 4 kinds of job.

Joanna's Cleaning Company for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$350–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$315–$497
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 21
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Deep clean”

Brittany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I’ve been using Joanna’s for the past three years for off and on cleanings for our second home in South Lake Tahoe. Joanna is very professional and ensures that her crew does a perfect cleaning every time. I would highly recommend her and their cleaning service!

Paid $350–400Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Thom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Been dealing with Joanna's Cleaning Company for over 10 years. Cleaned my house in South Lake Tahoe better than anybody I had doing the work previously. Recently, I started renting the house out on a short term basis. Joanna gets the job done in a timely manner and guests are always pleased with the result.…

Paid $150–200Reasonable priceStandard cleaningDeep clean
Tom1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I’ve using Joanna’s Cleaning since 2018 to periodically deep clean my large STR in South Lake Tahoe. Her team does an amazing job with great attention to detail in the cleaning.

Reasonable priceDeep clean
Brady5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Joanna is very easy to coordinate with. She is very responsive and does her best to get your place clean when convenient for my schedule. Thanks Joanna!

Paid $350–400Reasonable priceStandard cleaningMoving-related cleaningGeneral housekeeping
Eric9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Joanna and team do a fantastic job. They inspect the before, take pictures, and do a great job with communicating. I feel like my house is taken care of.

Standard cleaningDeep clean
Heidi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Joanna’s Cleaning Company did such an AMAZING job on the move-out-clean for our rental. The deep clean made the shower and oven look LIKE NEW!!! They were so friendly, professional and thorough. Highly recommended!

Customer photo from Heidi's reviewCustomer photo from Heidi's reviewCustomer photo from Heidi's reviewCustomer photo from Heidi's review
Moving-related cleaningDeep clean
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

For ten years, Joanna and her team have cleaned our home three to four times a year, consistently providing exceptional, fairly priced service. Every cleaning is thorough and detailed, and Joanna personally checks the results to ensure they meet her high standards. She’s responsive, reliable, and we consider her to…

Paid $500+Reasonable priceStandard cleaningDeep clean
AnnaLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Love the cleaning, attention to detail and spotless, loved the work done! Nothing to worry about!

General housekeepingDeep clean

Price

$362+34% vs typical commercial cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 14%Reasonable 86%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning8$164–$265
Deep clean8$315–$497
General housekeeping3$164–$285
Moving-related cleaning2$313–$477

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