House cleaning service · South Lake Tahoe, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%78+11.9Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#28 of 67 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★55 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$362typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Joanna's Cleaning Company five stars based on fifty-five reviews, noting the owner replies to ninety-eight percent of feedback. Customers describe the business as reliable and punctual, with frequent mentions of thorough deep cleaning, move-out services, and short-term rental preparation. Recurring themes highlight responsive communication, attention to detail, and fair pricing for second homes in South Lake Tahoe. The provided excerpts contain no low-star reviews or common criticisms.
Google rating: 5.0 out of 5 from 55 reviews (100% five-star).
Reviews on this page: 55 Google reviews (54 with written comments, 4 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 2, 2026.
Service: Commercial Cleaning Service serving South Lake Tahoe, California.
Data from Google, last updated November 10, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Joanna's Cleaning CompanyCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joanna's Cleaning Company: 99/100 on this factor. Category median: 91.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joanna's Cleaning Company: 96/100 on this factor. Category median: 89.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joanna's Cleaning Company: 78/100 on this factor. Category median: 100.B
78
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joanna's Cleaning Company: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
55 Google reviews we collected
5.0of 5
5 stars55100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 54 written reviews
99%praise
Praise11699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price114%
Reasonable686%
Overpriced00%
Not sure00%
$362+34% vs typical commercial cleaning services
Middle half of what 5 customers paid ($213–$392) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2925%
Would recommend2219%
Speed & response2017%
Communication2017%
Staff & attitude1412%
Honesty & trust119%
Price & value11%
What customers talk about
We read 54 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are incredibly reliable, trustworthy, and always do such a great job.”
“We feel so lucky to have found them and I would recommend Joanna’s Cleaning in a heartbeat!”
“Joanna gets the job done in a timely manner and guests are always pleased with the result.”
“Joanna is quick to communicate and address these additional issues.”
“Joanna is very professional and ensures that her crew does a perfect cleaning every time.”
“They clean our cabin in Tahoe and I honestly can’t say enough good things about them.”
“Joanna hires the best and makes sure the job is well done - and the price is fair.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Joanna's Cleaning Company for 4 kinds of job. Pick one to see what they paid and said.
Brittany4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve been using Joanna’s for the past three years for off and on cleanings for our second home in South Lake Tahoe. Joanna is very professional and ensures that her crew does a perfect cleaning every time. I would highly recommend her and their cleaning service!
Thom1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Been dealing with Joanna's Cleaning Company for over 10 years. Cleaned my house in South Lake Tahoe better than anybody I had doing the work previously.
Recently, I started renting the house out on a short term basis. Joanna gets the job done in a timely manner and guests are always pleased with the result.…
Brady5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Joanna is very easy to coordinate with. She is very responsive and does her best to get your place clean when convenient for my schedule. Thanks Joanna!
David1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
For ten years, Joanna and her team have cleaned our home three to four times a year, consistently providing exceptional, fairly priced service. Every cleaning is thorough and detailed, and Joanna personally checks the results to ensure they meet her high standards. She’s responsive, reliable, and we consider her to…
Rebecca2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I love working with Joanna. She is very adept with scheduling, considerate, always on time and the finished product, my clean cozy cabin, is always perfect!!!!
Joanna and her team are absolutely amazing! They clean our cabin in Tahoe and I honestly can’t say enough good things about them. They are incredibly reliable, trustworthy, and always do such a great job. Joanna truly goes above and beyond, and so does her entire team.
On top of being great at what they do, they are just genuinely wonderful people. It gives me such peace of mind knowing our cabin is in such good hands. We feel so lucky to have found them and I would recommend Joanna’s Cleaning in a heartbeat!
Services: Standard cleaning
Brittany Westover4 reviewsiTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
I’ve been using Joanna’s for the past three years for off and on cleanings for our second home in South Lake Tahoe. Joanna is very professional and ensures that her crew does a perfect cleaning every time. I would highly recommend her and their cleaning service!
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning, General housekeeping, Deep clean
Response from the owner · a month ago
Thanks Brittany! A pleasure helping you with your cleaning needs :)
Thom Dobrovolny1 reviewiTotal number of Google reviews Thom has written across all businesses on Google Maps, not just this one.
Been dealing with Joanna's Cleaning Company for over 10 years. Cleaned my house in South Lake Tahoe better than anybody I had doing the work previously.
Recently, I started renting the house out on a short term basis. Joanna gets the job done in a timely manner and guests are always pleased with the result. Occasionally, we have had issues with guests who do not follow the policy or are abusive. Joanna is quick to communicate and address these additional issues. She has become my local go to person and she has my highest recommendation.
Price assessment: Reasonable price
Price: $150–200
Services: Standard cleaning, Deep clean
Response from the owner · a month ago
Hi Tom! We are happy with to help & grateful to work together. Thank you for always trusting our judgement to get things set up & done :)
Tom Hammerbacher1 reviewiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
I’ve using Joanna’s Cleaning since 2018 to periodically deep clean my large STR in South Lake Tahoe. Her team does an amazing job with great attention to detail in the cleaning.
Price assessment: Reasonable price
Services: Deep clean
Response from the owner · 6 months ago
Hi Tom, thank you for your continued trust & support since 2018 - it means a lot! We look forward to helping you again soon.
Brady Aase5 reviewsiTotal number of Google reviews Brady has written across all businesses on Google Maps, not just this one.
Joanna is very easy to coordinate with. She is very responsive and does her best to get your place clean when convenient for my schedule. Thanks Joanna!
Price assessment: Reasonable price
Price: $350–400
Services: Standard cleaning, Moving-related cleaning, General housekeeping, Deep clean
Response from the owner · 7 months ago
Thank You Brady. We appreciate your business!
Eric Cantor9 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Joanna and team do a fantastic job. They inspect the before, take pictures, and do a great job with communicating. I feel like my house is taken care of.
Services: Standard cleaning, Deep clean
Response from the owner · 7 months ago
Thanks Eric! We appreciate you taking the time to share your experience & your business!
Heidi Scott1 reviewiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Joanna’s Cleaning Company did such an AMAZING job on the move-out-clean for our rental. The deep clean made the shower and oven look LIKE NEW!!! They were so friendly, professional and thorough. Highly recommended!
Services: Moving-related cleaning, Deep clean
Response from the owner · 7 months ago
Hi Heidi - I'm so happy we could help you with your move out clean! Thanks for sharing your experience & the photos. Keep us in mind for your future cleaning needs.
Colleen RutledgeLocal Guide · 16 reviewsiTotal number of Google reviews Colleen has written across all businesses on Google Maps, not just this one.
We have worked with Joanna's Cleaning for many years. Joanna is amazing. We used Joanna's Cleaning years ago and now again as we are renting our house out. She is so professional and the attention to detail she and her staff provides is beyond compare. We are in such good hands.
Price assessment: Great price
Services: Standard cleaning
Response from the owner · 9 months ago
Thanks Colleen, we are so happy that we get to work together again! We appreciate you taking the time to share you experience using our services.
David Hurst1 reviewiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
For ten years, Joanna and her team have cleaned our home three to four times a year, consistently providing exceptional, fairly priced service. Every cleaning is thorough and detailed, and Joanna personally checks the results to ensure they meet her high standards. She’s responsive, reliable, and we consider her to be the best cleaning service in South Lake Tahoe. We recommend her without hesitation.
Price assessment: Reasonable price
Price: $500+
Services: Standard cleaning, Deep clean
Response from the owner · 9 months ago
Hi David, WOW! I just checked and it has been 10 years! Thank you for your business & being such a great client. Cheers to more :)
Rebecca Carlson2 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I love working with Joanna. She is very adept with scheduling, considerate, always on time and the finished product, my clean cozy cabin, is always perfect!!!!
Price assessment: Reasonable price
Price: $200–250
Services: Standard cleaning
Response from the owner · 9 months ago
Hi Becky, thank you so much for taking the time to share your experience using our services over the last year. We appreciate you!
