Carpet cleaning service · South Lake Tahoe, CA · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%95+24.8Value 15%93+14.2Craft & service penalty97−0.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 67 commercial cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
5.0★★★★★20 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Epic Clean five stars based on twenty reviews, highlighting punctuality, responsive communication, and thorough cleaning of carpets, upholstery, and natural stone surfaces. Customers frequently note the service provider's ability to restore stained tile, grout, and stone to a like-new condition while carefully protecting surrounding furniture and walls. The business handles diverse tasks including deep house cleaning and rug restoration, with no recurring criticisms identified in the available feedback.
Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
Reviews on this page: 20 Google reviews (18 with written comments, 4 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: December 5, 2025.
Service: Commercial Cleaning Service serving South Lake Tahoe, California.
Data from Google, last updated November 10, 2026.
Score profile vs other commercial cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Epic CleanCommercial Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Epic Clean: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Epic Clean: 95/100 on this factor. Category median: 89.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Epic Clean: 97/100 on this factor. Category median: 98.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Epic Clean: 93/100 on this factor. Category median: 100.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Epic Clean: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 61.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars20100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
95%praise
Praise4095%
Complaints25%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend1126%
Staff & attitude1024%
Quality & results921%
Speed & response921%
Communication25%
Honesty & trust12%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would definitely highly recommend giving Epic Clean a call.”
“I cannot recommend them enough.”
“We had an excellent experience with Jesse - he's responsive, professional, hard-working and knowledgeable.”
“Having had a great experience with Epic Clean before, we hired them for a much bigger job: a whole house deep cleaning and garage clear-out + organization.”
“Additionally, Jesse is excellent to work with, timely with both communications and appointments, and very reliable.”
“Jesse answered the phone right away, answered all my questions, and came personally to clean the carpets in my rental.”
People customers mention
Jesse8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Epic Clean for 2 kinds of job. Pick one to see what they paid and said.
PatriciaLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
We had an excellent experience with Jesse - he's responsive, professional, hard-working and knowledgeable. Our carpets look great and he carefully restored a very etched stone dining table in our home. We will definitely be relying on Jesse for his services in the future. Thank you for the exceptional care, Jesse!
Shannon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Having had a great experience with Epic Clean before, we hired them for a much bigger job: a whole house deep cleaning and garage clear-out + organization. I would run out of space trying to describe each thing that turned out amazingly but the best way I can describe the outcome is that it looks like the house has…
ChristianLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
The joy I had after seeing the cleaned carpet, tile counters, and tile floors was like getting a new house! It was easy to schedule with Jesse, and he is meticulous in his work.
PS - I've never seen our fireplace stone hearth this clean and bright. That's how good he is.
PaulaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Professional, courteous and hard-working. Jesse restored our travertine and made it look brand new. Highly recommend.
Jimmy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Jesse from Epic Clean was awesome. He's a true local and true professional. Not only does he clean carpets but his specialty is in detailing bathroom tile and natural stone. Our bathrooms were in serious need of restoration and we could never get the grout and caulking clean of that dark and moldy residue. One visit…
Maud2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Professional and thorough from beginning to end! Jesse not only made my carpets look and feel new again, he was meticulous. No residue or wall/baseboard marks. Stairs were spotless. Personable, on time, and responsive when I called. I will definitely call Jesse again. His work is of a high standard. I look forward…
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for— from Google's service tags and the review text
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
Patricia WaddingtonLocal Guide · 36 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
We had an excellent experience with Jesse - he's responsive, professional, hard-working and knowledgeable. Our carpets look great and he carefully restored a very etched stone dining table in our home. We will definitely be relying on Jesse for his services in the future. Thank you for the exceptional care, Jesse!
Shannon DeMaria6 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Having had a great experience with Epic Clean before, we hired them for a much bigger job: a whole house deep cleaning and garage clear-out + organization. I would run out of space trying to describe each thing that turned out amazingly but the best way I can describe the outcome is that it looks like the house has been detailed. Staged for sale levels of immaculate clean, but with our stuff. The garage practically looks remodeled and has become an immensely more functional space. Epic truly is the right name for the company.
Additionally, Jesse is excellent to work with, timely with both communications and appointments, and very reliable. I cannot recommend them enough.
Christian CortezLocal Guide · 14 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
The joy I had after seeing the cleaned carpet, tile counters, and tile floors was like getting a new house! It was easy to schedule with Jesse, and he is meticulous in his work.
PS - I've never seen our fireplace stone hearth this clean and bright. That's how good he is.
Paula DuranLocal Guide · 12 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Jesse from Epic Clean was awesome. He's a true local and true professional. Not only does he clean carpets but his specialty is in detailing bathroom tile and natural stone. Our bathrooms were in serious need of restoration and we could never get the grout and caulking clean of that dark and moldy residue. One visit from Jesse and the bathrooms look brand new like the day they were installed. This is a service I never really knew existed and I'm so happy with the results. I would definitely highly recommend giving Epic Clean a call.
Maud Rouge2 reviewsiTotal number of Google reviews Maud has written across all businesses on Google Maps, not just this one.
Professional and thorough from beginning to end! Jesse not only made my carpets look and feel new again, he was meticulous. No residue or wall/baseboard marks. Stairs were spotless. Personable, on time, and responsive when I called. I will definitely call Jesse again. His work is of a high standard. I look forward to his slate refurbishment. I definitely recommend. A gem!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Johnny LLocal Guide · 57 reviewsiTotal number of Google reviews Johnny has written across all businesses on Google Maps, not just this one.
Great guy. He came out and fixed our bathroom vanity that was badly stained, that nobody else could get off. On short notice.
Highly recommend to anyone who has a special cleaning job.
Services: Service not listed
lisa ward4 reviewsiTotal number of Google reviews lisa has written across all businesses on Google Maps, not just this one.
Jesse is the best! He steam cleaned our Bathroom tile and it was an amazing transformation. Also cleaned carpets expertly. Jessie is professional and a super nice guy!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Carpet steam cleaning, General carpet cleaning
Stella Ortega2 reviewsiTotal number of Google reviews Stella has written across all businesses on Google Maps, not just this one.
