Experts Reviews · Company report
Joey's Carpet Care & MicroSeal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joey's Carpet Care & MicroSeal

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 701 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joey's Carpet Care & MicroSeal is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joey's Carpet Care & MicroSeal is better than 97% of carpet cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job.

Joey's Carpet Care & MicroSeal for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#40 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 41 Google reviews tagged “Area rug cleaning” · showing 20

Paulette12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Both men were on time and friendly. They removed the furniture off the rugs, rolled the rugs, and took them out. They quick and efficient.

Area rug cleaning
KarenLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very accommodating. Well mannered young men

Area rug cleaning
WoodyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely the Best! Three high-end rugs - picked up, cleaned, and returned within 2 weeks. Great team that I can highly recommend!

Paid $500+Great priceArea rug cleaning
Sherry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Unbelievable that Joeys responded and came to our house in less than 24 hours from our first call especially since our area in Central Ky has suffered major flooding 3 days prior The two young men were pleasant and professional and they arrived right on time! Excellent experience so far!

Paid $350–400Reasonable priceArea rug cleaning
tomLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The men who came were kind, thorough and pleasant. We appreciated them both! Thank you for your service.

Paid $450–500Not sureCarpet cleaningArea rug cleaning
Ellen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have had my 9x12 area carpet cleaned twice due to cat pee which is impossible to get out my yourself. When we picked up the carpet it looked like new and smelled wonderful!! I am so thankful for their expertise they can spare me from purchasing another carpet. Great customer service and pricing was excellent. Would highly recommend them!

Paid $250–300Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Barbara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Loved my first experience with Joeys. Crew was on time, kind and professional for both pick up and drop off for three oriental area rugs. Took extra care with furniture moving and breakables each time. Rugs look amazing including per spot treatments! Will use them again!!

Paid $400–450Reasonable priceArea rug cleaning
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Long time customer of Joey's because they do a thorough job, are diligent & efficient. Would recommend them for carpet, rug & upholstery cleaning to anyone.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Allison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

On time, Very Knowledgeable + Excellent Customer Service! Thanks for highly recommending them, Cleav!

Paid $300–350Reasonable priceArea rug cleaning
Ann-Maree13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were on time and were friendly. Did a great job. Would recommend. Did some large area rugs, stairs and bedroom.

Paid $300–350Reasonable priceCarpet cleaningArea rug cleaning
ShawnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team of 3 went from quote to project completed in less than 3 hours. I liked how we quickly went through each carpet, piece of furniture and bathroom to quote by the micro-job. Josh and the team were friendly, professional and left everything spotless. I look forward to a return visit when we get the hardwoods…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
NathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an awesome experience with Joey‘s and would highly recommend them. We hadn’t done a carpet cleaning since we had moved it. It had some pretty gross spots on our carpet from three kids and dogs. They did a great job coming and giving us an honest quote about what they thought they could get up and not and then…

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Judith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Joey’s guys just left and my house smells so clean. They did a thorough job. Last time they were here, they charged me more than it should have been. I wouldn’t have known it was wrong. The next day their office called and said I had been overcharged and corrected the mistake. How many businesses would have done that?

Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Dana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The guys were prompt, courteous and knowledgeable about what they were doing. They were careful and respectful. Highly recommend them! Will definitely use them for future rug cleanings.

Paid $200–250Reasonable priceArea rug cleaning
Patrick6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

These guys did a great job. I had two light colored chairs and a large couch cleaned. They tested the fabrics to make sure what was the proper cleaning method for each and they were different. I also had a 11x13 light colored area rug they took back to the shop to clean.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Nicole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sam and his assistant deserve a bonus. I would have tipped them but didn't have any money.

Paid $100–150Not sureCarpet cleaningArea rug cleaning
GailLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

So pleased and impressed with the 2 young men, Sammy & Bobby who cleaned our carpets today. The process was done in a timely manner, the attention to detail was excellent! I highly recommend this company, they are top notch!

Paid $150–200Reasonable priceCarpet cleaningArea rug cleaning
Leatha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an excellent experience with the workmen from Joey’s Carpet Cleaning. They took time to answer all our questions and were clear. They told us if they thought a service was not necessary or best for our particular floors or furniture. Then they did the work with quiet efficiency. They were respectful and a…

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Very nice guys

Reasonable priceArea rug cleaning
Kevin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Joey’s many times and never disappointed.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality

Show more area rug cleaning reviews (21 more) →

Price

$274+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning52$170–$334
General carpet cleaning49$170–$334
Area rug cleaning41$170–$447
Carpet cleaning38$163–$310
HVAC duct & vent cleaning36$317–$928
Pet stain & odor removal30$146–$348
Upholstery cleaning28$183–$347
HVAC duct & vent repair10—

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