Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Customers frequently praise the punctuality, professionalism, and rapid response times of the cleaning crews, noting that staff members are often friendly and efficient. Services include carpet cleaning, rug removal, duct cleaning, and pressure washing, with many reviewers highlighting the effectiveness of stain removal and the reasonable pricing. However, some lower-rated feedback mentions issues with missed stains, carpets remaining wet or feeling crunchy, and difficulties reaching the company for follow-up or estimates.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.
Bar = this company · dark tick = category median.
701 Google reviews we collected
Phrases our text analysis found in 532 written reviews
Price verdicts customers left with their Google review
Middle half of what 121 customers paid ($170–$614) · gold mark = category median.
How often each topic comes up in the written reviews
We read 532 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“) but they took it in stride and did a very good job, professional and efficient!”
“These guys were great: thorough, careful, friendly, and polite.”
“Terrible clog and cleared out completely!”
“Nick from Joey’s came in the next day and made the stain disappear!”
“Highly recommend Joey’s and this is my second time calling on them!”
“At this point, I cannot recommend Joey’s Carpet Care.”
“They also take time to explain wait times and follow up care.”
“very professional and knowledgeable about getting a pet stain out of one room at a reasonable price!”
“The next day their office called and said I had been overcharged and corrected the mistake.”
“…g, however I've used Joey's on a number of occasions and knew I could trust them without having to be present.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job. Pick one to see what they paid and said.
Toddler got sick and stained an area of carpet. Nick from Joey’s came in the next day and made the stain disappear! Appreciate the rapid response so the stain was removed before it set in! Highly recommend Joey’s and this is my second time calling on them!
Josh and his team from Joey's Carpet were amazing. They were fast, efficient and extremely courteous. Did a fantastic job. Would definitely use them again!!!!!
The fellows were pleasant and neat. They were not wearing covers on their shoes, which I would have appreciated.
These guys were great: thorough, careful, friendly, and polite. They showed me before and after photos so I could see how much they’d cleaned.
This is th second time I've used them and the results are fantastic- this time I added pressure washing my outside cousins and they look brand new! Thank you Tiffany, Shane, Bobby and Jacob! So glad I broke it off with Stanley🙂
Prompt, professional, excellent service and results every time.Joey’s is the best in Lexington, and it’s not even close.
| Job | Reviews | Category typical |
|---|---|---|
| Carpet steam cleaning | 52 | $170–$334 |
| General carpet cleaning | 49 | $170–$334 |
| Area rug cleaning | 41 | $170–$447 |
| Carpet cleaning | 38 | $163–$310 |
| HVAC duct & vent cleaning | 36 | $317–$928 |
| Pet stain & odor removal | 30 | $146–$348 |
| Upholstery cleaning | 28 | $183–$347 |
| HVAC duct & vent repair | 10 | — |
4.9 ★★★★★ 701 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Both men were on time and friendly. They removed the furniture off the rugs, rolled the rugs, and took them out. They quick and efficient.
We appreciate your review!
They were personal and professional. We would recommend them.
Thank you so much!
Once again I am amazed and grateful for the team at Joey’s Carpet. One of the dogs made a mess(obscene) of the closet carpet and they came to the rescue. Oh and they were able to help us out just hours after I called. Very friendly and knowledgeable. Can’t say enough good words.
We love our pets…even when it gets messy! We appreciate working with you!
Toddler got sick and stained an area of carpet. Nick from Joey’s came in the next day and made the stain disappear! Appreciate the rapid response so the stain was removed before it set in! Highly recommend Joey’s and this is my second time calling on them!
Hope everyone is feeling better, glad we could help!
Fantastic job and super kind staff. Thank you for making our move a little easier
Glad to be of service, thank you for giving us a call!
Josh was great. Just great service and very nice workers!
Thank you Daniel! We appreciate you taking the time to give us a review!
We were grateful that Joey's fit us in their schedule when we needed a duct cleaning on short notice! Naeem and Chandler were wonderful technicians! My house has an awkward entry to the furnace (through the garage ceiling!) but they took it in stride and did a very good job, professional and efficient! I highly recommmend Joey's!
Thank you for having us out to your home, really happy to receive your review! We will make sure to pass this along to Naeem and Chandler!
very professional and knowledgeable about getting a pet stain out of one room at a reasonable price! would use Joey’s carpet service again!
Glad to hear we were able to help! Let us know if we can help with something else soon!
Shane was so professional, helpful and efficient. 10/10 highly recommend
Great feedback and review! Thank you so much for having our team to your home!
Josh and his team from Joey's Carpet were amazing. They were fast, efficient and extremely courteous. Did a fantastic job. Would definitely use them again!!!!!
Thank you so much for this terrific feedback! We will make sure this gets shared with Josh and his team. We look forward to the next opportunity to help.
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
