Experts Reviews · Company report
Joey's Carpet Care & MicroSeal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joey's Carpet Care & MicroSeal

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 701 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joey's Carpet Care & MicroSeal is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joey's Carpet Care & MicroSeal is better than 97% of carpet cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job.

Joey's Carpet Care & MicroSeal for carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$163–$310
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 38 Google reviews tagged “Carpet cleaning” · showing 20

debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time and very professional Carpet looks nice

Carpet cleaning
Sharon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

The young men showed up on time, were very polite and efficiently cleaned my traffic areas as instructed. We are pleased! Thank you

Paid $100–150Reasonable priceCarpet cleaning
Michele6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Shane and AJ did an excellent job. They are very hard workers. I think they deserve a raise. 😀My carpets looks beautiful again. Thank you.

Paid $250–300Reasonable priceCarpet cleaning
Susan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called and scheduled very quickly for carpet clean where my puppy stained white berber carpet. Josh and team came out and addressed issues and were able to remove all the stains!! Excellant and professional! And reasonable too!

Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Alicia13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nick was very thorough and polite! They were quick and efficient in cleaning our basement carpet. It’s like new! I called and they were here the next am. Great service! Ben and his team are the best in Lexington! 5 stars! ⭐️

Paid $100–150Great priceCarpet cleaningPet stain & odor removal
Jamie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Have used Joey's ever since I came to Ky from Ohio 30 plus yrs ago. Everytime I switched stores or facilities to work I always used Joey's. Starting radiation and chemo next week and they really jumped to help get scheduled so my ducts would be clean and house would be ready for dust free while taking treatments.…

Paid $500+Great priceHVAC system maintenanceHVAC duct & vent repairCarpet cleaning
Ann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Wonderful dryer vent cleaning job by Josh and Naeema. Terrible clog and cleared out completely!

Paid $150–200Reasonable priceCarpet steam cleaningCarpet cleaning
Susan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time. Very nice respectful young men. Good job

Paid $500+Great priceCarpet cleaning
DebbieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They are always on time, and and do a great job cleaning. I only call Joey‘s for our carpet care needs.

Carpet cleaning
MarkLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Worried about my mother trip and falling due to several wrinkles that had developed in high traffic areas and having almost fallen a couple of times i knew I needed help to stretch or cut and repair the carpet. My first call was to Joey's since they have done great cleaning for her previously and indeed they were…

Reasonable priceCarpet cleaningService not listed
Georgia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Got an impossible carpet looking good again. Amazing!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Terry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

This was the second time we’ve used them and provided excellent service again! Shane and AJ did great.

Paid $250–300Reasonable priceCarpet cleaning
Teresa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job!

Paid $250–300Reasonable priceCarpet cleaning
tomLocal Guide · 116 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

The men who came were kind, thorough and pleasant. We appreciated them both! Thank you for your service.

Paid $450–500Not sureCarpet cleaningArea rug cleaning
Ellen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have had my 9x12 area carpet cleaned twice due to cat pee which is impossible to get out my yourself. When we picked up the carpet it looked like new and smelled wonderful!! I am so thankful for their expertise they can spare me from purchasing another carpet. Great customer service and pricing was excellent. Would highly recommend them!

Paid $250–300Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Ann-Maree13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They were on time and were friendly. Did a great job. Would recommend. Did some large area rugs, stairs and bedroom.

Paid $300–350Reasonable priceCarpet cleaningArea rug cleaning
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We use Joey’s for all our carpet care needs. We even used the to stretch a carpet that had begun to buckle after 10 years. They show up on time, work quickly, and do great work.

Paid $200–250Great priceGeneral carpet cleaningCarpet cleaningService not listed
NathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an awesome experience with Joey‘s and would highly recommend them. We hadn’t done a carpet cleaning since we had moved it. It had some pretty gross spots on our carpet from three kids and dogs. They did a great job coming and giving us an honest quote about what they thought they could get up and not and then…

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
DavidLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Nick and the crew were great! The carpet looks awesome and I couldn't be happier! Quick work, courteous team, and great quality.

Paid $500+Reasonable priceCarpet cleaning
Leslie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Nick was very professional and his teammate as well. Our carpets were cleaned quickly and throughly. He communicated when he would arrive and when he had the job complete.

Paid $400–450Reasonable priceCarpet cleaning

Show more carpet cleaning reviews (18 more) →

Price

$274+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning52$170–$334
General carpet cleaning49$170–$334
Area rug cleaning41$170–$447
Carpet cleaning38$163–$310
HVAC duct & vent cleaning36$317–$928
Pet stain & odor removal30$146–$348
Upholstery cleaning28$183–$347
HVAC duct & vent repair10—

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