Experts Reviews · Company report
Joey's Carpet Care & MicroSeal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joey's Carpet Care & MicroSeal

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 701 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joey's Carpet Care & MicroSeal is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joey's Carpet Care & MicroSeal is better than 97% of carpet cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job.

Joey's Carpet Care & MicroSeal for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.52
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 79
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 52 Google reviews tagged “Carpet steam cleaning” · showing 20

Jen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Once again I am amazed and grateful for the team at Joey’s Carpet. One of the dogs made a mess(obscene) of the closet carpet and they came to the rescue. Oh and they were able to help us out just hours after I called. Very friendly and knowledgeable. Can’t say enough good words.

Great priceCarpet steam cleaningPet stain & odor removal
Linwood1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Toddler got sick and stained an area of carpet. Nick from Joey’s came in the next day and made the stain disappear! Appreciate the rapid response so the stain was removed before it set in! Highly recommend Joey’s and this is my second time calling on them!

Paid $100–150Reasonable priceCarpet steam cleaning
Laura9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Josh and his team from Joey's Carpet were amazing. They were fast, efficient and extremely courteous. Did a fantastic job. Would definitely use them again!!!!!

Paid $500+Reasonable priceCarpet steam cleaningSoft wash cleaningUpholstery cleaning
Jami4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

This is th second time I've used them and the results are fantastic- this time I added pressure washing my outside cousins and they look brand new! Thank you Tiffany, Shane, Bobby and Jacob! So glad I broke it off with Stanley🙂

Paid $350–400Carpet steam cleaning
KevinLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, professional, excellent service and results every time.Joey’s is the best in Lexington, and it’s not even close.

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Susan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called and scheduled very quickly for carpet clean where my puppy stained white berber carpet. Josh and team came out and addressed issues and were able to remove all the stains!! Excellant and professional! And reasonable too!

Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Ann14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Wonderful dryer vent cleaning job by Josh and Naeema. Terrible clog and cleared out completely!

Paid $150–200Reasonable priceCarpet steam cleaningCarpet cleaning
Dave6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They came back out to clean overspray on an appliance and reclean a couch cushion. Very professional service and appreciate the attention to wanting to get things right. Thankful customer.

Paid $400–450Great priceCarpet steam cleaningUpholstery cleaning
Georgia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Got an impossible carpet looking good again. Amazing!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
randy15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Good honest company that does great work

Reasonable priceCarpet steam cleaning
connie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The men were polite and respectful of my home. They did a very good job and did not soak the carpet so it dried in a reasonable amount of time.

Carpet steam cleaning
Daniel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

They did a great job. Friendly and good Communication. Got the job done quickly and thoroughly. Price was fair. I would definitely recommend!

Carpet steam cleaning
M.T.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Joeys Carpet Care has great staff, responds quickly and does a great job.

Carpet steam cleaning
KevinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are pros! Super easy, affordable, and quality service.

Great priceCarpet steam cleaning
NathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an awesome experience with Joey‘s and would highly recommend them. We hadn’t done a carpet cleaning since we had moved it. It had some pretty gross spots on our carpet from three kids and dogs. They did a great job coming and giving us an honest quote about what they thought they could get up and not and then…

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
CharlesLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Nick and tem were on time and hit the ground running. We discussed the scope of what we wanted to clean and within an hour the team was wrapped up. Nick explained what they did and ask of we had any queations and told us to call if we had any issues. They took care of business

Paid $400–450Reasonable priceCarpet steam cleaningCarpet cleaning
Jeff14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Nick & Shane showed up early & were very professional in doing their job. Would highly recommend

Paid $450–500Reasonable priceCarpet steam cleaning
SusieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nick was very courteous to let us know when he would be arriving. When Nick and team arrived they went over the areas that we wanted cleaned and gave us the price. It was very reasonable. They paid close attention to cleaning all areas and worked efficiently. They explained the drying time and said if we had any…

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Nice guys. Polite, clean, cared about doing a good job!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning
Joyce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Sawyer and Mason were great. Both were considerate and kind and thorough. You could tell that Sawyer was experienced at his trade. He was very thorough and explained everything he was doing. Mason was training and was attentive and helpful to Mason.

Paid $450–500Reasonable priceCarpet steam cleaningService not listed

Show more carpet steam cleaning reviews (32 more) →

Price

$274+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning52$170–$334
General carpet cleaning49$170–$334
Area rug cleaning41$170–$447
Carpet cleaning38$163–$310
HVAC duct & vent cleaning36$317–$928
Pet stain & odor removal30$146–$348
Upholstery cleaning28$183–$347
HVAC duct & vent repair10—

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