Experts Reviews · Company report
Joey's Carpet Care & MicroSeal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joey's Carpet Care & MicroSeal

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 701 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joey's Carpet Care & MicroSeal is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joey's Carpet Care & MicroSeal is better than 97% of carpet cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job.

Joey's Carpet Care & MicroSeal for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$100–150
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 112
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “General carpet cleaning”

Georgia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Got an impossible carpet looking good again. Amazing!

Paid $150–200Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
TimLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Fantastic experience! Such nice gentlemen and super efficient, knocking out three bedrooms in only 30 minutes while removing some really tough stains! Gave me a 20% Realtor Discount and were able to push me up two hours earlier than scheduled!! AAA+++ to Shane & Team!!

Paid $150–200Great priceGeneral carpet cleaning
RoboLocal Guide · 90 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Showed up on time and they did good work. Thank you

General carpet cleaning
Rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Long time customer of Joey's because they do a thorough job, are diligent & efficient. Would recommend them for carpet, rug & upholstery cleaning to anyone.

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
ShawnLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The team of 3 went from quote to project completed in less than 3 hours. I liked how we quickly went through each carpet, piece of furniture and bathroom to quote by the micro-job. Josh and the team were friendly, professional and left everything spotless. I look forward to a return visit when we get the hardwoods…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningArea rug cleaning
Bill7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Courteous. Prompt and professional. They got out spots, other carpentry companies had not.

General carpet cleaning
Rob8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We use Joey’s for all our carpet care needs. We even used the to stretch a carpet that had begun to buckle after 10 years. They show up on time, work quickly, and do great work.

Paid $200–250Great priceGeneral carpet cleaningCarpet cleaningService not listed
NathanLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We had an awesome experience with Joey‘s and would highly recommend them. We hadn’t done a carpet cleaning since we had moved it. It had some pretty gross spots on our carpet from three kids and dogs. They did a great job coming and giving us an honest quote about what they thought they could get up and not and then…

Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Carolyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Arrived as planned… worked nonstop.. courteous.. professional.. will use you again! A+ job had carpet vacuumed & shampooed

Paid $100–150Great priceGeneral carpet cleaning
SusieLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Nick was very courteous to let us know when he would be arriving. When Nick and team arrived they went over the areas that we wanted cleaned and gave us the price. It was very reasonable. They paid close attention to cleaning all areas and worked efficiently. They explained the drying time and said if we had any…

Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Debra13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The technicians were on time, professional, and informative. By far, the best carpet cleaning service I have ever had in Lexington. They can train other companies.

Paid $100–150Great priceService not listed+ Quality
SouadLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Sammy came out and cleaned the carpet at the home. He told me to reach out if there were any spots that needed more treatment. Sure enough, he was there the following week, no questions asked, to honor his promise and did an absolutely wonderful job. Thank you!

General carpet cleaning
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Nice guys. Polite, clean, cared about doing a good job!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning
Adam7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Sawyer was friendly, on time (actually early at my request), and completed in a timely manner. The light stains on the carpet are mostly gone and it smells incredible. Thanks. Will use again when I neee carpets cleaned.

Paid $100–150Reasonable priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always professional and does an amazing job.

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
Leatha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an excellent experience with the workmen from Joey’s Carpet Cleaning. They took time to answer all our questions and were clear. They told us if they thought a service was not necessary or best for our particular floors or furniture. Then they did the work with quiet efficiency. They were respectful and a…

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Linda9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had three rooms and a porch which were cleaned.

Paid $250–300Reasonable priceGeneral carpet cleaningCarpet cleaning
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane was awesome and very thorough.

Reasonable priceGeneral carpet cleaning
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I always call Joey’s - they do a great job!

General carpet cleaningCarpet cleaningPet stain & odor removal
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional service! Would recommend to individuals and large companies.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Dina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were deligent & went right to work.They did a good job cleaning our dirty looking carpet, removed pet stains and odors.Happy on the result & highly recommended! I would use them again for the next cleaning service. Thanks a lot!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job as always. I'm repeat customer and used them on a rental and my business.

General carpet cleaning
Jeanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sawyer, the lead tech was very professional and explained the process in detail. Very satisfied with the results.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
JessicaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, friendly and explained the entire process with ease. Very happy with the service.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Getting an appointment was quick and easy. They two guys were very nice and professional.

General carpet cleaningPet stain & odor removal
sydney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sawyer and Jordon did a great job. They were clearly competent and answered all of our questions.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Joey's carpet and employees have gone above and beyond! Highly recommend them for any of your carpet cleaning, vent cleaning, or anything else you might need. We have been very impressed with everything they've done! Extremely nice and professional employees and they really care about what they do.

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Quintin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are very professional when I call, they’re there

Carpet steam cleaningGeneral carpet cleaning
Josh5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phenomenal Service!!! Timely, Professional, and excellent customer service paired with the incredible cleaning that was provided! Highly Recommend.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job. Very nice guys.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joey’s Carpet Care of Nicholasville was prompt, friendly and very professional. They cleaned my carpets and stairs without a fuss and thoroughly. I would recommend this company to my friends.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
VanessaLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My carpet looks better then it did before I just wish they had a smaller holes to get between the smaller areas around my vents that are on the floor. I will use them again as long as they let me know when they leave my home so I could locked it up and closed my screened door because my alarm kept beeping on my…

Carpet steam cleaningGeneral carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Furniture4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As the owner of another small, locally owned business, we often need to hire specialist companies to assist our clients. EVERY time we need to have professional cleaning done, we call Ben at Joey's Carpet care. This is one of the easiest calls we make. We KNOW that every time we call Joey's, they will do an…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
SonjaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joey's came through for me on a Saturday afternoon when I had an emergency carpet cleaning need. The courteous worker showed up on time, was a true professional and made my carpet as clean as when it was new. I was very pleased w their excellent service.

General carpet cleaning+ Responsiveness+ Punctuality+ Professionalism
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hands down our favorite local business to utilize deep cleaning of floors/rugs/tile/wood flooring. From the initial sales call, quote, scheduling, and execution of services, everything was top notch. We have worked with them multiple times now and we have been pleased each time. If you are looking to support local,…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
CarrieLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Joeys Carpet Care recently cleaned my house. I was very impressed with the response of scheduling service. It was much appreciated when you can’t always plan ahead and they came out next day. They were super professional and nice . I would highly recommend them for carpet cleaning. Great job and great value $$

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
A3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had my carpets cleaned this week. Two wonderful gentlemen came and made it so easy! They helped move furniture around, they were quick and efficient. I am very satisfied with the results and will continue to use Joey’s Carpet Care in the future! Thank you so much!

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Nina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh and Collin did a great job. They were professional and careful of working around furnishings in our home. I was very pleased with the work they did. I would definitely use Joey's services again.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Sonya6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bill and Sammy came and did a wonderful job of cleaning carpets in my home as well as fixing a lump in my carpet, great guys did a great job and I will use them again

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ben and his crew are amazing. Very professional and attentive to each and every detail. They are far superior to their competitors and never disappoint. My wife and I are repeat customers and will continue to use these guys in the future. Most recent services included cleaning of all hardwood floors in our home just…

General carpet cleaningService not listed+ Quality+ Professionalism+ Value
Jim3 months ago★★★★★

Rating only, no written review.

Great priceGeneral carpet cleaning
Laura4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceGeneral carpet cleaning
Mimi1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaningUpholstery cleaning+ Punctuality+ Professionalism
Patricia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
TeenaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Quality+ Professionalism
Weathers3 years ago★★★★

Rating only, no written review.

General carpet cleaning+ Quality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Area rug cleaningGeneral carpet cleaning+ Punctuality+ Professionalism+ Value
Steve1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
AASC3 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism

Price

$274+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning52$170–$334
General carpet cleaning49$170–$334
Area rug cleaning41$170–$447
Carpet cleaning38$163–$310
HVAC duct & vent cleaning36$317–$928
Pet stain & odor removal30$146–$348
Upholstery cleaning28$183–$347
HVAC duct & vent repair10—

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