Experts Reviews · Company report
Joey's Carpet Care & MicroSeal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty97−0.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Joey's Carpet Care & MicroSeal

Lexington-Fayette, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 155 carpet cleaning · 4.9★ from 701 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joey's Carpet Care & MicroSeal is better than 94% of carpet cleaning.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 96% of carpet cleaning.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joey's Carpet Care & MicroSeal is better than 97% of carpet cleaning.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joey's Carpet Care & MicroSeal is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Joey's Carpet Care & MicroSeal for 8 kinds of job.

Joey's Carpet Care & MicroSeal for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$146–$348
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#35 / 100
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “Pet stain & odor removal”

Jen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Once again I am amazed and grateful for the team at Joey’s Carpet. One of the dogs made a mess(obscene) of the closet carpet and they came to the rescue. Oh and they were able to help us out just hours after I called. Very friendly and knowledgeable. Can’t say enough good words.

Great priceCarpet steam cleaningPet stain & odor removal
KevinLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Prompt, professional, excellent service and results every time.Joey’s is the best in Lexington, and it’s not even close.

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Susan12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Called and scheduled very quickly for carpet clean where my puppy stained white berber carpet. Josh and team came out and addressed issues and were able to remove all the stains!! Excellant and professional! And reasonable too!

Reasonable priceCarpet steam cleaningCarpet cleaningPet stain & odor removal
Alicia13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nick was very thorough and polite! They were quick and efficient in cleaning our basement carpet. It’s like new! I called and they were here the next am. Great service! Ben and his team are the best in Lexington! 5 stars! ⭐️

Paid $100–150Great priceCarpet cleaningPet stain & odor removal
Ellen11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I have had my 9x12 area carpet cleaned twice due to cat pee which is impossible to get out my yourself. When we picked up the carpet it looked like new and smelled wonderful!! I am so thankful for their expertise they can spare me from purchasing another carpet. Great customer service and pricing was excellent. Would highly recommend them!

Paid $250–300Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Fabulous service. I've used them multiple times and they are always professional and thorough.

Pet stain & odor removalHVAC duct & vent cleaningWater damage-related mold removal
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was an excellent experience. They were recommended to me. Communicated everything very well on the phone. Sent text and email for appt. verification and sent me a text a picture of the technician who was coming that morning. They are very professional. Carpets were old and pretty dirty but they did an excellent job getting them clean.

Carpet cleaningPet stain & odor removal
Judith2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Joey’s guys just left and my house smells so clean. They did a thorough job. Last time they were here, they charged me more than it should have been. I wouldn’t have known it was wrong. The next day their office called and said I had been overcharged and corrected the mistake. How many businesses would have done that?

Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removalArea rug cleaning
Nelda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The two service professionals were just that- very professional- took time to answer questions, explained process and went right to work. They were careful with the furnishings and very meticulous. Great service!

Paid $200–250Great priceCarpet cleaningPet stain & odor removal
Charles1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Nice guys. Polite, clean, cared about doing a good job!

Carpet steam cleaningGeneral carpet cleaningUpholstery cleaning
Vickie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Josh Berryman was excellent! Not only was he knowledgeable (I ask a lot of questions) he was patient, polite, & diligent. I am very pleased with the outcome of my multiple area rugs.

Paid $250–300Great priceSoft wash cleaningPet stain & odor removal
Amy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Always professional and does an amazing job.

Paid $100–150Great priceGeneral carpet cleaningPet stain & odor removal
Leatha10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We had an excellent experience with the workmen from Joey’s Carpet Cleaning. They took time to answer all our questions and were clear. They told us if they thought a service was not necessary or best for our particular floors or furniture. Then they did the work with quiet efficiency. They were respectful and a…

Carpet steam cleaningGeneral carpet cleaningCarpet cleaning
Cindy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I always call Joey’s - they do a great job!

General carpet cleaningCarpet cleaningPet stain & odor removal
Dina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They were deligent & went right to work.They did a good job cleaning our dirty looking carpet, removed pet stains and odors.Happy on the result & highly recommended! I would use them again for the next cleaning service. Thanks a lot!

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
RachaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job cleaning our couch, chair, and rug!!! It’s looks phenomenal! The guys were very professional and got the job done in a very timely manner!

Area rug cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Karl5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

There when you need them and excellent job. Highly recommend.

Carpet steam cleaningPet stain & odor removal
JessicaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional, friendly and explained the entire process with ease. Very happy with the service.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Getting an appointment was quick and easy. They two guys were very nice and professional.

General carpet cleaningPet stain & odor removal
sydney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sawyer and Jordon did a great job. They were clearly competent and answered all of our questions.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Bailey and Sammy did an excellent job! My carpet looks and smells brand new!

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Joey’s Carpet Care of Nicholasville was prompt, friendly and very professional. They cleaned my carpets and stairs without a fuss and thoroughly. I would recommend this company to my friends.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
RebeccaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shawn and Jacob cleaned my carpet today. . . totally magnificent job. Will cerainly use again. Next time will also schedule sofa cleaning.

Carpet steam cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Furniture4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

As the owner of another small, locally owned business, we often need to hire specialist companies to assist our clients. EVERY time we need to have professional cleaning done, we call Ben at Joey's Carpet care. This is one of the easiest calls we make. We KNOW that every time we call Joey's, they will do an…

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Quality+ Professionalism
Amber2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Hands down our favorite local business to utilize deep cleaning of floors/rugs/tile/wood flooring. From the initial sales call, quote, scheduling, and execution of services, everything was top notch. We have worked with them multiple times now and we have been pleased each time. If you are looking to support local,…

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Sonya6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bill and Sammy came and did a wonderful job of cleaning carpets in my home as well as fixing a lump in my carpet, great guys did a great job and I will use them again

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
scott3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 years ago★★★★★

I posted a review of this business a couple of months ago that the owner got in touch with me out of the blue and asked me about my review he listened to me and sent another crew come out a redo the job again @ no charge covered by his company and you do not here of this kind of service these days they went out of…

Area rug cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Rating only, no written review.

Pet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Leslie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Quality+ Professionalism
Cassius1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

$274+6% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 35%Reasonable 57%Overpriced 3%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning52$170–$334
General carpet cleaning49$170–$334
Area rug cleaning41$170–$447
Carpet cleaning38$163–$310
HVAC duct & vent cleaning36$317–$928
Pet stain & odor removal30$146–$348
Upholstery cleaning28$183–$347
HVAC duct & vent repair10—

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