Moving and storage service · Seattle, WA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#95 of 342 moversiPosition by Experts Score among all companies we track in this category. · better than 72%
5.0★★★★★1,027 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$569typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite punctuality, efficient handling of furniture, and transparent pricing as key benefits of the moving and storage services. Recurring themes include professional communication and careful item protection during both residential and storage transfers. However, some low-star reviews highlight discrepancies between posted minimum hours and actual charges, along with complaints about slow work pace, forgotten items, and unresponsive customer service.
Google rating: 5.0 out of 5 from 1,027 reviews (99% five-star).
Reviews on this page: 1,027 Google reviews (942 with written comments, 31 with photos).
Owner responses: the business replied to 85% of reviews.
Most recent review: November 1, 2026.
Service: Mover serving Seattle, Washington.
Data from Google, last updated November 2, 2026.
Score profile vs other movers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyMovers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John Frank Moving Company Seattle: 96/100 on this factor. Category median: 93.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John Frank Moving Company Seattle: 94/100 on this factor. Category median: 91.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John Frank Moving Company Seattle: 100/100 on this factor. Category median: 94.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John Frank Moving Company Seattle: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John Frank Moving Company Seattle: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John Frank Moving Company Seattle: 100/100 on this factor. Category median: 77.A
100
Bar = this company · dark tick = category median.
Star ratings
1,027 Google reviews we collected
5.0of 5
5 stars1,01599%
4 stars30%
3 stars10%
2 stars10%
1 star71%
Praise vs complaints
Phrases our text analysis found in 942 written reviews
98%praise
Praise2,32698%
Complaints492%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price19751%
Reasonable18147%
Overpriced62%
Not sure21%
$569-41% vs typical movers
Middle half of what 335 customers paid ($295–$834) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response67929%
Staff & attitude51322%
Would recommend42118%
Quality & results31113%
Price & value23610%
Communication1366%
Honesty & trust793%
What customers talk about
We read 942 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Roman and team were efficient, pleasant, careful, and FAST.”
“The 3 movers that came did try their best but overall were very slow.”
“The movers were incredibly nice, professional, and helpful throughout the entire move.”
“This was an irresponsible and unprofessional experience.”
“…then they even help me with my stuff in my car they did a great job I highly recommend them…”
“I used a subsidiary company of this moving service in Denver Colorado (the best guys moving company) and do NOT recommend.”
“Thank you for making my move such a great experience”
“…company after to provide this feedback and ask for a refund for the poor work and have been given the run around for 3 weeks now with only “we’re sti…”
“Worth every penny and really reasonable pennies at that.”
“…years because my moves are small and on shorty notice so it does not worth it sometimes for movers after they are established.…”
“Great communication, extremely fast, will use again.”
“Their rates were great, everything was upfront, and best of all, there were absolutely no last-minute charges or surprises.”
“These people are a scam.”
People customers mention
Alex73 reviews
Roman21 reviews
Stan21 reviews
Oleg21 reviews
Anton14 reviews
Dima12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired John Frank Moving Company Seattle for 7 kinds of job. Pick one to see what they paid and said.
PPatricia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
I highly recommend John Frank Moving Company! The movers were incredibly nice, professional, and helpful throughout the entire move. They made the whole process so much easier and less stressful. Their rates were great, everything was upfront, and best of all, there were absolutely no last-minute charges or…
Paid $1–500Great priceLocal moving
KKristen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I cannot say how impressed I am with this company. Roman and team were efficient, pleasant, careful, and FAST. So fast. The original estimate was for around 6-7 hours and they finished in 4. All of my furniture was wrapped and protected for moving. Worth every penny and really reasonable pennies at that. I would not hesitate to recommend them.
Paid $500–1,000Great priceLocal moving
CCarla4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Fabulous experience!!! The movers were on-time, friendly, super efficient, and extra careful! Would hire them again!
Paid $1–500Great priceLocal moving
TTaurean2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Two strong men did an absolutely great job in not only protecting my furniture but moving the pieces swiftly and efficiently. Also, the price was very reasonable.
GGraceLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Young Gentlemen were very professional. Told me their names, asked what we needed to be moved. They got right to work, wrapped the furniture up, and loaded it. Everything nice and neat, transported it to the new location, assembled the bedroom, furniture, living room, furniture. Everything was done in a very…
Paid $500–1,000Reasonable priceLocal moving
AAakankshaLocal Guide · 102 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Amazing service. They are very fast. Just need to supervise the packing a little bit and they will get it done!
I highly recommend John Frank Moving Company! The movers were incredibly nice, professional, and helpful throughout the entire move. They made the whole process so much easier and less stressful. Their rates were great, everything was upfront, and best of all, there were absolutely no last-minute charges or surprises.
It’s refreshing to work with a company that is honest, dependable, and genuinely cares about its customers. I would definitely use them again and highly recommend them to anyone looking for a reliable moving company!
Thank you for making my move such a great experience
Price assessment: Great price
Price: $1–500
Services: Local moving
K
Kristen Spoor1 reviewiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
I cannot say how impressed I am with this company. Roman and team were efficient, pleasant, careful, and FAST. So fast. The original estimate was for around 6-7 hours and they finished in 4. All of my furniture was wrapped and protected for moving. Worth every penny and really reasonable pennies at that. I would not hesitate to recommend them.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
C
Carla Pagotto4 reviewsiTotal number of Google reviews Carla has written across all businesses on Google Maps, not just this one.
Great communication, extremely fast, will use again.
Services: Local moving
Response from the owner · 3 days ago
Thank you so much, Lacee! We’re glad you appreciated our communication and efficiency. We look forward to helping you again! Thank you for choosing John Frank Moving Company!
T
Taurean Dokk2 reviewsiTotal number of Google reviews Taurean has written across all businesses on Google Maps, not just this one.
Two strong men did an absolutely great job in not only protecting my furniture but moving the pieces swiftly and efficiently. Also, the price was very reasonable.
Price assessment: Reasonable price
Price: $1–500
Services: Local moving, In-state moving
Response from the owner · 5 days ago
Thank you so much, Taurean! We’re glad our team handled your furniture carefully and efficiently while providing great value. We appreciate your feedback and for choosing John Frank Moving Company!
G
Grace SwoopesLocal Guide · 17 reviewsiTotal number of Google reviews Grace has written across all businesses on Google Maps, not just this one.
Young Gentlemen were very professional. Told me their names, asked what we needed to be moved. They got right to work, wrapped the furniture up, and loaded it. Everything nice and neat, transported it to the new location, assembled the bedroom, furniture, living room, furniture. Everything was done in a very professional manner. I would recommend them highly.!
Price assessment: Reasonable price
Price: $500–1,000
Services: Local moving
Response from the owner · 6 days ago
Thank you so much, Grace! We’re glad our team handled your furniture with care and completed the move and assembly professionally. We truly appreciate your recommendation and for choosing John Frank Moving Company!
A
Aakanksha SmritiLocal Guide · 102 reviewsiTotal number of Google reviews Aakanksha has written across all businesses on Google Maps, not just this one.
Amazing service. They are very fast. Just need to supervise the packing a little bit and they will get it done!
Price assessment: Great price
Price: $1–500
Services: Local moving, Moving-related packing
Response from the owner · 6 days ago
Thank you for your feedback, Aakanksha! We’re glad you appreciated our team’s speed and service. We appreciate your input and thank you for choosing John Frank Moving Company!
T
Toni Hinderman2 reviewsiTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Movers were on time, kind, and very professional! Their quote was also the lowest.
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · a week ago
Thank you so much, Toni! We’re glad our team provided professional, friendly service. We truly appreciate your trust and for choosing John Frank Moving Company!
A
Anna NguyenLocal Guide · 10 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Used them twice to move! Excellent service each time. Quick, efficient, honest, attentive, and you really cant beat the price. Worth every penny!
Price assessment: Great price
Price: $500–1,000
Services: Local moving
Response from the owner · a week ago
Thank you so much, Anna! We’re honored that you’ve chosen John Frank Moving Company twice. We truly appreciate your kind words about our team’s efficiency, honesty, and attentive service. Thank you for your continued trust and support!
J
Jamshed Zuberi5 reviewsiTotal number of Google reviews Jamshed has written across all businesses on Google Maps, not just this one.
5 stars all the way! The movers were punctual, friendly, and very cooperative throughout the entire process. They handled disassembling and setting up our beds and heavy treadmill seamlessly. The pricing was upfront and honest with zero hassle. I am thoroughly impressed and strongly recommend their services!
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Local moving
Response from the owner · a week ago
Thank you so much, Jamshed, for the 5-star review! We’re glad our team made your move smooth with professional service, careful furniture handling, and transparent pricing. We truly appreciate your recommendation and for choosing John Frank Moving Company!
