How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty77−2.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREJohn's Automotive Care
San Diego, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,448 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John's Automotive Care for 8 kinds of job.
John's Automotive Care for oil change
Clear ✕All 197 Google reviews tagged “Oil change” · showing 80
I love bringing my car to John's Automotive Care! They have taken care of my car for the last 4 years, and are thorough, honest and my car is happy! What more could you want!
Knowledgeable and friendly staff that provides honest feedback without any high-pressure sales tactics.
The busted passenger mirror unit was replaced in half a day after it was ordered. As a caregiver for my mother, I appreciate the efficiency. It works perfectly with all the electrical connections .
Quick and fair brake replacement, service advisors were nice and honest, will definitely come back
First time customer and very pleased with the service. Will be returning for future work.
The team at John's Automotive communicated the issues with my car and delivered what they estimated the cost to be on budget and on time. I am a new customer for life!
Service was excellent!
John’s is the greatest. Trustworthy and the offer complimentary transportation
Great experience! My car runs great now and will definitely take it back for maintenance
The work performed seems to be great. My car is running well. Customer service is outstanding at John’s. Kayla is quite personable, as well as efficient, polite and professional. Overall I am very pleased and always choose John’s for my auto care.
Rick was great, no pressure on services that were suggested, was thorough and friendly. Highly recommend, they don't try to up sale you like other places.
Very professional and fair pricing. They do a great job. Very honest and go above and beyond with customer service!!! I recommend them to anyone who is having car trouble.
We were in town from out of state. Our car was giving us trouble. They were quick to diagnose & remedy the situation. Bryan, Neil, & Rick were very nice, professional, very friendly and happy to help us out. We would recommend this place every time for your car service needs!
I went in for an oil change. My first time since losing a very good mechanic to cancer. I was pleasantly surprised by their friendliness, attention to detail and competent work. Bonus was a complete report on my car and what may need work in the future, but no pressure to do it now. Extra bonus points was the ride…
Very thorough in checking my vehicle to ensure preventive maintenance of a vehicle that is 12 years old. Excellent customer service!!
Everyone was incredibly accomodating, responsive and thorough in the the diagnostics and repair of my CX 5 and C230. I couldn't be happier with the end result. Shout out to Dave, Robert and all the technicians that worked on both vehicles...Very professional.
Had oil change & tire rotation done on 2 vehicles. The staff at John’s Automotive are kind and professional.
Had oil change & tire rotation done on 2 vehicles. The staff at John’s Automotive are kind and professional.
Just had another great experience @ John’s Automotive! Thanks for your care & expertise, as always!
Johns Automotive is AWESOME!! I can always get an appointment and these guys are so professional. Special shout out to DAVE!! Dave definitely knows his stuff and will always explain whats going on with your car. Love this place!
They are like a family doctor but for vehicles! Aawsome time! Arron you rock!
New to area and came as a first time customer from a referral. Service was great. Completed work on time and at a fair price.
I've been going to John's for years. I've found them to be absolutely honest and care about their customers. Rick is very knowledgeable and is always a pleasure to talk with.
Had a 69 Corvette "restored" to good running condition from it sitting a lot.
I like when I can collaborate with a person or business rather than blindly accepting what they determine is needed. Johns Automotive team (front staff and mechanics) researched and discussed with me what was needed now and were prepared with information of what would need to be done down the road. I feel that the…
Great place to bring your car.
Honest and straight forward diagnosis of an ongoing issue with my hyundai was much appreciated after multiple other mechanics couldn't figure it out.
They are always very thorough and work with you to make each visit affordable by prioritizing the most urgent maintenance/repairs items for the visit.
John’s Automotive Rock ! The only shop I go to for truck ! Always good reliable work . Friendly staff ! Great mechanics !
Aaron was so helpful. I really appreciate the honest service!!
I have been taking my vehicles to them for years they have Excellent service!!! They stand behind their service and work. They do a great review of my vehicle overall condition and thorough inspection! Communication via text and email is super! I cannot give them a more stronger recommendation!!!
John’s Automotive Care truly raised the bar for what a five-star review should be. They were completely transparent about the work performed and explained everything clearly. My vehicle was serviced with an oil and filter change, new air filter, and tire balancing, along with a thorough suspension inspection that…
I have been going to John’s for quite some time now. They are always transparent and honest. I brought my 2019 Chevy traverse in for an oil change and tire rotation. They did a thorough inspection and did not try and hard sell me any extras but thoughtfully pointed out maintenance items to keep my car running…
I‘ve been going to John’s Auto for over 30 years. I go to his shop because I trust him and his staff. They are knowledgeable and friendly and always do great work. I usually give a five star rating. However, this time it took over 5 hours for an inspection, oil change, and turn signal light check. I arrived on time…
I’ll never take my car anywhere else again! John’s is reliable, honest, and friendly. As a woman with limited car knowledge, bringing my car somewhere can be a little intimidating but I’ve never felt uncomfortable at John’s. They explain everything, give reasonable recommendations, and keep me updated if anything…
Arron was great. The whole process was fast and they walked me through everything.
Great
We love John’s Automotive! They are honest, kind, and do great work. We searched high and low for a great automotive care business when our beloved Hontech retired their business and themselves, deservedly so. Found it! John’s Automotive! We are very, very happy with the service we have had for both our Toyota Prius and RAV4.
Polite. Provided a ride to/from my local office while waiting for an oil change. Honest about a possible issue and told me to contact dealership to check if still under warranty rather than just charge to fix it.
John's Automotive never disappoints. Amazing people, great service and good value.
John’s automotive has always provided fast friendly service at a fair price.
Have been using John's Automotive for years! Quality service at a reasonable price! I highly recommend!
Dave is the Best! He is friendly and knowledgeable. I had a last minute, oh I forgot to ask if you could and without a doubt. He said, no problem, we'll take care of it. Very thorough. Will not take my car anywhere else but John's Automotive.
Scheduled appointment for simple service. No pressure up sell for recommended services on vehicle. Email communication with inspection results super informative. Very friendly and fast. Would recommend.
We bought a 2002 Firebird for my son's first car. It needs a lot of TLC and professional help. With the aid of Benjamin, our Service Rep, we put together a list of priorities to keep my son safe. No high pressure, no unnecessary repairs just solid, honest, professional service. John's was recommended to us by our…
The service was great!
Very satisfied, the routine service was just as promised, the inspection is always helpful and we're taking care of an existing concern on my next visit. I've always used NAPA parts and their service centers when possible, I always feel I got the right advice and reasonable solutions.
Quick, great, and courteous service. I have come to expect this from the John’s Automotive crew every time.
This would have been a 5-star rating if the tech who had to get inside my glove compartment in order to access a lever had bothered to pick up the CDs and napkin that fell out and landed on my passenger-side floor. There was nothing on the floor before he got into the glove compartment. That was sloppy. Makes me…
I wouldn’t take my car anywhere else! They take such good care, make sure they call and update you on what need to be done etc.
I worked with Arron who was extremely responsive, helpful, kind and patient with me! He helped me out a lot and found an easy and cost efficient fix to my cars issue.
Friendly, fair pricing, upfront about what they recommend and why.
I have used Johns Auto for the past several years and each time they service my car it is a great experience. They are very thorough and takes pictures of all of the parts they assess. The pricing is so reasonable and beats my dealership every time. Thank you for your excellent customer service!
Everyone working in this place is super nice and professional. They take time to explain all the details about car problems and solutions. They breaking the prices down bit but bit. I love this autoshop.
Herb so so so nice and personable.. but slow!! They did a thorough diagnostics which was needed .. But Why should an oil change and tire balance take over 6 hours ?? I kept my composure, but not good. That was not good at all waiting all day for an oil change ? I usually wait an hour .. All I wanted was wot was on…
We love how John’s team treats us like family. No matter who we talk to, from the front desk to the technician servicing our vehicle, every member of the team is communicative and helpful! Would not trust our vehicles with anyone else.
Always great service at Johns
As a skeptical person by nature I am always on guard when dealing with businesses such as John’s Automotive. As hard as I try, I can’t find anything I don’t like about this business.
One of the friendliest, most courteous auto shops I've had the pleasure of working with. Amazing and fast service and I will definitely be returning for any future car needs!
Service was fantastic! Keep me updated, gave me options and explained what they were doing every ateo of the way.. I had run over something in the road and had a bad experience with the previous mechanic I took it to.John’s automotive Went completely through the car told me what needed to be fixed. Set out a plan…
I took my car into John’s for a AAA inspection (for the second time) and they not just met, but exceeded my expectations. They did a thorough job, even emailing a detailed breakdown of what I found! Kudos Rick and the rest of the team!
John’s automotive is my go to whenever I’m due for maintenance
I had the best mechanic up in North Hollywood before moving to Ocean Beach. He highly recommended John’s Automotive Care to me. Brought the car in for a AAA check of my 2009 Toyota Corolla. They gave me a list of things I should get repaired now and things that should be monitored. They gave me a reasonable estimate…
Johns has consistent, thorough, and professional associates who truly won’t upset you on things you don’t need. However, will educate you on what may need to be handled and what does need to be fixed soon as possible with no pressure to do it that day.
We trust John's Automotive to work on all our vehicles. They have been honest with us, at times recommending we not fix things because the vehicle had too many miles on it to make it worth the expense. They don't look for extra things not needed.
Great place! It’s my first time getting my car checked out in San Diego so I found this place on Google and I’m so glad I came. They gave me a great price on the oil change, and even inspected my breaks for free when I asked. Their customer service is amazing and they even like the steering wheel and seat in plastic…
Very positive, will definitely go back.
Very personable and knowledgeable. Precautions to ensure contactless service. Fair price and always deliver when promised. Treated as if you are their one and only customer.
This is the best auto repair business we have ever used. They are affordable, polite and know what they are doing. They dont try and make a huge list of unneeded repairs. Love this mom and pop shop. They have a client for life.
Great customer service. They also did a thorough inspection of the car and provided pictures via email.
Friendly staff, excellent service
John's Automotive is a wonderful blast from the past. Honest, professional, fast and friendly. We've had two vehicles serviced there in the past two weeks and both were done in less than 24 hours at a very reasonable price
They always do quality work and I know I can trust them.
My car was super jacked up and I had no idea what was going on. Took it to John's and within 48 hours I had an email plainly detailing all the issues of my car, how severe it was, and information on the recommendations. The repairs were a bit pricey, but everything was itemized and broken down and it was priced fairly. I would definitely go to them again!
These guys take great care of my car! My car runs like it’s brand new every time I get it back. From routine services to inspecting my vehicle after an accident and getting it back to running perfectly, John’s Automotive is the best. They are experts in their field and they know customer service! Knowing that…
Dropped car off with no appointment and got back with me in a couple hours. Did repairs and got my car back the next day!!! Great work, amazing customer service and staff!!!!
I brought my truck here and it sat for WEEKS. Their communication between offices and techs is terrible. Do not bring your truck here if you want work done in a timely fashion. Aside from the one part they sent off to be remanufactured, my truck came back in significantly worse shape.
Friendly and informative team, good on providing updates, photos and options available to you. Work was done same day with early drop off and would recommend.
First time using them and what great honest customer experience and service! I’ll definitely be back. Thank you Dawn.
We were recommended by out former neighbor years ago and have come to this place since. They have the best customer service and are very genuine, also affordable price. Snacks and drink are always available at the waiting area. Never be disappointed!
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 194 | — |
| General repairs & maintenance | 169 | — |
| Auto engine diagnostic | 84 | — |
| Vehicle Inspection | 68 | — |
| Brakes | 65 | — |
| Air & cabin filter replacement | 62 | — |
| Battery | 48 | — |
| Auto maintenance | 44 | — |
