How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty77−2.3Experts Score= 79Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.79SCOREJohn's Automotive Care
San Diego, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #95Position by Experts Score among all companies we track in this category. of 148 auto repair shops · 4.8★ from 1,448 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired John's Automotive Care for 8 kinds of job.
John's Automotive Care for oil change
Clear ✕All 197 Google reviews tagged “Oil change” · showing 160
I love bringing my car to John's Automotive Care! They have taken care of my car for the last 4 years, and are thorough, honest and my car is happy! What more could you want!
Knowledgeable and friendly staff that provides honest feedback without any high-pressure sales tactics.
The busted passenger mirror unit was replaced in half a day after it was ordered. As a caregiver for my mother, I appreciate the efficiency. It works perfectly with all the electrical connections .
Quick and fair brake replacement, service advisors were nice and honest, will definitely come back
First time customer and very pleased with the service. Will be returning for future work.
The team at John's Automotive communicated the issues with my car and delivered what they estimated the cost to be on budget and on time. I am a new customer for life!
Service was excellent!
John’s is the greatest. Trustworthy and the offer complimentary transportation
Great experience! My car runs great now and will definitely take it back for maintenance
The work performed seems to be great. My car is running well. Customer service is outstanding at John’s. Kayla is quite personable, as well as efficient, polite and professional. Overall I am very pleased and always choose John’s for my auto care.
Rick was great, no pressure on services that were suggested, was thorough and friendly. Highly recommend, they don't try to up sale you like other places.
Very professional and fair pricing. They do a great job. Very honest and go above and beyond with customer service!!! I recommend them to anyone who is having car trouble.
We were in town from out of state. Our car was giving us trouble. They were quick to diagnose & remedy the situation. Bryan, Neil, & Rick were very nice, professional, very friendly and happy to help us out. We would recommend this place every time for your car service needs!
I went in for an oil change. My first time since losing a very good mechanic to cancer. I was pleasantly surprised by their friendliness, attention to detail and competent work. Bonus was a complete report on my car and what may need work in the future, but no pressure to do it now. Extra bonus points was the ride…
Very thorough in checking my vehicle to ensure preventive maintenance of a vehicle that is 12 years old. Excellent customer service!!
Everyone was incredibly accomodating, responsive and thorough in the the diagnostics and repair of my CX 5 and C230. I couldn't be happier with the end result. Shout out to Dave, Robert and all the technicians that worked on both vehicles...Very professional.
Had oil change & tire rotation done on 2 vehicles. The staff at John’s Automotive are kind and professional.
Had oil change & tire rotation done on 2 vehicles. The staff at John’s Automotive are kind and professional.
Just had another great experience @ John’s Automotive! Thanks for your care & expertise, as always!
Johns Automotive is AWESOME!! I can always get an appointment and these guys are so professional. Special shout out to DAVE!! Dave definitely knows his stuff and will always explain whats going on with your car. Love this place!
They are like a family doctor but for vehicles! Aawsome time! Arron you rock!
New to area and came as a first time customer from a referral. Service was great. Completed work on time and at a fair price.
I've been going to John's for years. I've found them to be absolutely honest and care about their customers. Rick is very knowledgeable and is always a pleasure to talk with.
Had a 69 Corvette "restored" to good running condition from it sitting a lot.
I like when I can collaborate with a person or business rather than blindly accepting what they determine is needed. Johns Automotive team (front staff and mechanics) researched and discussed with me what was needed now and were prepared with information of what would need to be done down the road. I feel that the…
Great place to bring your car.
Honest and straight forward diagnosis of an ongoing issue with my hyundai was much appreciated after multiple other mechanics couldn't figure it out.
They are always very thorough and work with you to make each visit affordable by prioritizing the most urgent maintenance/repairs items for the visit.
John’s Automotive Rock ! The only shop I go to for truck ! Always good reliable work . Friendly staff ! Great mechanics !
Aaron was so helpful. I really appreciate the honest service!!
I have been taking my vehicles to them for years they have Excellent service!!! They stand behind their service and work. They do a great review of my vehicle overall condition and thorough inspection! Communication via text and email is super! I cannot give them a more stronger recommendation!!!
John’s Automotive Care truly raised the bar for what a five-star review should be. They were completely transparent about the work performed and explained everything clearly. My vehicle was serviced with an oil and filter change, new air filter, and tire balancing, along with a thorough suspension inspection that…
I have been going to John’s for quite some time now. They are always transparent and honest. I brought my 2019 Chevy traverse in for an oil change and tire rotation. They did a thorough inspection and did not try and hard sell me any extras but thoughtfully pointed out maintenance items to keep my car running…
I‘ve been going to John’s Auto for over 30 years. I go to his shop because I trust him and his staff. They are knowledgeable and friendly and always do great work. I usually give a five star rating. However, this time it took over 5 hours for an inspection, oil change, and turn signal light check. I arrived on time…
I’ll never take my car anywhere else again! John’s is reliable, honest, and friendly. As a woman with limited car knowledge, bringing my car somewhere can be a little intimidating but I’ve never felt uncomfortable at John’s. They explain everything, give reasonable recommendations, and keep me updated if anything…
Arron was great. The whole process was fast and they walked me through everything.
Great
We love John’s Automotive! They are honest, kind, and do great work. We searched high and low for a great automotive care business when our beloved Hontech retired their business and themselves, deservedly so. Found it! John’s Automotive! We are very, very happy with the service we have had for both our Toyota Prius and RAV4.
Polite. Provided a ride to/from my local office while waiting for an oil change. Honest about a possible issue and told me to contact dealership to check if still under warranty rather than just charge to fix it.
John's Automotive never disappoints. Amazing people, great service and good value.
John’s automotive has always provided fast friendly service at a fair price.
Have been using John's Automotive for years! Quality service at a reasonable price! I highly recommend!
Dave is the Best! He is friendly and knowledgeable. I had a last minute, oh I forgot to ask if you could and without a doubt. He said, no problem, we'll take care of it. Very thorough. Will not take my car anywhere else but John's Automotive.
Scheduled appointment for simple service. No pressure up sell for recommended services on vehicle. Email communication with inspection results super informative. Very friendly and fast. Would recommend.
We bought a 2002 Firebird for my son's first car. It needs a lot of TLC and professional help. With the aid of Benjamin, our Service Rep, we put together a list of priorities to keep my son safe. No high pressure, no unnecessary repairs just solid, honest, professional service. John's was recommended to us by our…
The service was great!
Very satisfied, the routine service was just as promised, the inspection is always helpful and we're taking care of an existing concern on my next visit. I've always used NAPA parts and their service centers when possible, I always feel I got the right advice and reasonable solutions.
Quick, great, and courteous service. I have come to expect this from the John’s Automotive crew every time.
This would have been a 5-star rating if the tech who had to get inside my glove compartment in order to access a lever had bothered to pick up the CDs and napkin that fell out and landed on my passenger-side floor. There was nothing on the floor before he got into the glove compartment. That was sloppy. Makes me…
I wouldn’t take my car anywhere else! They take such good care, make sure they call and update you on what need to be done etc.
I worked with Arron who was extremely responsive, helpful, kind and patient with me! He helped me out a lot and found an easy and cost efficient fix to my cars issue.
Friendly, fair pricing, upfront about what they recommend and why.
I have used Johns Auto for the past several years and each time they service my car it is a great experience. They are very thorough and takes pictures of all of the parts they assess. The pricing is so reasonable and beats my dealership every time. Thank you for your excellent customer service!
Everyone working in this place is super nice and professional. They take time to explain all the details about car problems and solutions. They breaking the prices down bit but bit. I love this autoshop.
Herb so so so nice and personable.. but slow!! They did a thorough diagnostics which was needed .. But Why should an oil change and tire balance take over 6 hours ?? I kept my composure, but not good. That was not good at all waiting all day for an oil change ? I usually wait an hour .. All I wanted was wot was on…
We love how John’s team treats us like family. No matter who we talk to, from the front desk to the technician servicing our vehicle, every member of the team is communicative and helpful! Would not trust our vehicles with anyone else.
Always great service at Johns
As a skeptical person by nature I am always on guard when dealing with businesses such as John’s Automotive. As hard as I try, I can’t find anything I don’t like about this business.
One of the friendliest, most courteous auto shops I've had the pleasure of working with. Amazing and fast service and I will definitely be returning for any future car needs!
Service was fantastic! Keep me updated, gave me options and explained what they were doing every ateo of the way.. I had run over something in the road and had a bad experience with the previous mechanic I took it to.John’s automotive Went completely through the car told me what needed to be fixed. Set out a plan…
I took my car into John’s for a AAA inspection (for the second time) and they not just met, but exceeded my expectations. They did a thorough job, even emailing a detailed breakdown of what I found! Kudos Rick and the rest of the team!
John’s automotive is my go to whenever I’m due for maintenance
I had the best mechanic up in North Hollywood before moving to Ocean Beach. He highly recommended John’s Automotive Care to me. Brought the car in for a AAA check of my 2009 Toyota Corolla. They gave me a list of things I should get repaired now and things that should be monitored. They gave me a reasonable estimate…
Johns has consistent, thorough, and professional associates who truly won’t upset you on things you don’t need. However, will educate you on what may need to be handled and what does need to be fixed soon as possible with no pressure to do it that day.
We trust John's Automotive to work on all our vehicles. They have been honest with us, at times recommending we not fix things because the vehicle had too many miles on it to make it worth the expense. They don't look for extra things not needed.
Great place! It’s my first time getting my car checked out in San Diego so I found this place on Google and I’m so glad I came. They gave me a great price on the oil change, and even inspected my breaks for free when I asked. Their customer service is amazing and they even like the steering wheel and seat in plastic…
Very positive, will definitely go back.
Very personable and knowledgeable. Precautions to ensure contactless service. Fair price and always deliver when promised. Treated as if you are their one and only customer.
This is the best auto repair business we have ever used. They are affordable, polite and know what they are doing. They dont try and make a huge list of unneeded repairs. Love this mom and pop shop. They have a client for life.
Great customer service. They also did a thorough inspection of the car and provided pictures via email.
Friendly staff, excellent service
John's Automotive is a wonderful blast from the past. Honest, professional, fast and friendly. We've had two vehicles serviced there in the past two weeks and both were done in less than 24 hours at a very reasonable price
They always do quality work and I know I can trust them.
My car was super jacked up and I had no idea what was going on. Took it to John's and within 48 hours I had an email plainly detailing all the issues of my car, how severe it was, and information on the recommendations. The repairs were a bit pricey, but everything was itemized and broken down and it was priced fairly. I would definitely go to them again!
These guys take great care of my car! My car runs like it’s brand new every time I get it back. From routine services to inspecting my vehicle after an accident and getting it back to running perfectly, John’s Automotive is the best. They are experts in their field and they know customer service! Knowing that…
Dropped car off with no appointment and got back with me in a couple hours. Did repairs and got my car back the next day!!! Great work, amazing customer service and staff!!!!
I brought my truck here and it sat for WEEKS. Their communication between offices and techs is terrible. Do not bring your truck here if you want work done in a timely fashion. Aside from the one part they sent off to be remanufactured, my truck came back in significantly worse shape.
Friendly and informative team, good on providing updates, photos and options available to you. Work was done same day with early drop off and would recommend.
First time using them and what great honest customer experience and service! I’ll definitely be back. Thank you Dawn.
We were recommended by out former neighbor years ago and have come to this place since. They have the best customer service and are very genuine, also affordable price. Snacks and drink are always available at the waiting area. Never be disappointed!
It is great place to have car repair and maintenance work done. Professional, competent, and friendly people doing first class work at a fair price. Five stars.
As always, everyone was courteous and helpful! John's Auto always takes good care of our cars: our family has been coming here for over 20 years !!! Felt better knowing my car is safe to drive with the rain that started today 😊 This shop is thebest!!
This place is Awesome, I’ve been coming here for years and it’s the only place I trust with all three of our vehicles. Always fast and friendly service with great prices.
John’s Automotive is professional and honest and I’m pleased how they handle any situation…whether good, bad or whatever! They make it right!
Everyone at John's was extremely pleasant and helpful. They made suggestions of other repairs that needed to be looked into but never forced the issue of repairing it there on the spot. Very honest and I will return for sure!
I wasn’t sure I could make it to see my family this thanksgiving break. Fortunately, the assistant manager went up to me very respectful and considerate took me… with no appointment and helped me out a lot, did an oil change and even told me some other things they noticed with my car that they would be more than…
Great service, fair pricing, upfront about work, and no hassles. Aaron and David behind the counter were professional, courteous, and personable. A+ review for John’s Automotive.
I had repair work done last week for oil leak and water pump leak. It took all week, which included inspection, dealing with warranty company, as well as making the necessary repairs. They communicated and kept me updated with progress during the week. They are very complete and stand by their work. I recommend…
Extremely courteous, punctual and they do a great job keeping our cars in tip top shape.
These guys were great. Took care of my brakes and a couple of other things. Finished when they said they would and kept me informed throughout the process. Will definitely use them again!
Happy to have found an honest, reliable and affordable mechanic. Ask for Aaron, Dave, Dawn… the entire team is awesome!
Went in for a routine smog check. I guess John’s automotive staff can’t help themselves! The whole interaction from greeting at the door to delivery of vehicle was next level. I’m sure they provide hundreds of what may be a very routine check in. I still felt like a valued customer and that my vehicle was the…
Awesome - they are amazing - excellent service
Always good work
Great service! They got me in quick and at a reasonable price. Fast, friendly and affordable.
Great service - and communication! So happy to have gone here - they are awesome!!
Dave was amazingly helpful, understanding, and accommodating. He took care of all my needs, communicated clearly throughout, and helped me understand next steps. Very much appreciate John’s Automotive’s personal care & attention, even to basic simple needs.
Very detailed & specific with diagnosis of son’s car. Appreciate the care & reassurance given to mom about fixing son’s car up for long drive home too!
Amazing people to help you! Very trustworthy and really listen to your needs Highly recommend John's Automotive!
John’s was a extremely easy experience. Their team of pros made drop off and pick up easy, service was fairly priced, and they even have snacks and coffee. Hard to beat
One of the smoothest mechanic experiences I can remember. A friend recommended them so I went in for an oil change/60K mile inspection and they were great. My guy Andrew kept me posted throughout the entire process. They inspected the whole car, replaced the cabin filter, and also noticed a nail in my tire which…
I’ll never go to another auto shop in San Diego again, those guys are the best and so trustworthy!
Wonderful! Great customer service. Not pushy. Tried to give me a discount at the end which was unexpected and just so sweet. And their car inspections are SUPER thorough. Defo going back.
I have been using John’s automotive for almost three years now and have nothing but great things to say about them. They’re honest in their assessments and have a great front office. Benjamin is accommodating and thoroughly explains your vehicle’s condition prior and makes sound recommendations about what services…
Very affordable spot. I’m not from san diego and this place made me feel very comfortable. And Veteran friendly! That’s a plus! Would recommend to anyone.
Super convenient. Free shuttle service in a 6 mile radius. Up front estimate of price and required time for parts and labor was spot on. No crazy recommendations for unnecessary services. Price was reasonable. I'm very happy I brought my car here.
Great group of folks working here. I got a sense of a good working atmosphere when I went in. I’m sure the technicians get a lot of work because business is booming there but the quality of service was exceptional. Andrew did a fantastic job with helping me decide on my repairs consulting with the technician when…
Bryan and the rest of the staff were great! Bryan advised me thoroughly through the many aspects of my comprehensive build. Advised me where to invest, & especially where I can save. This is my new shop.
Great, AAA respectful customer service. Photos taken of parts needing attention were part of the vehicle inspection report. Report was emailed and easy to understand. Their work is guaranteed which gives me peace of mind. I recommend John’s Automotive Care.
Professional and courteous service. AAA certified smog check. Very easy. Alternator fixed this time along with an oil change. Superior service again. Vehicle towed by AAA certified tow truck at the end of the day for service the next day. Diagnosis was efficient and repair was conducted in a reasonable time.…
Very satisfied
Excellent service which they were able to expedite based on limited time. It was my first time using John’s Automotive Care and I will be back.
I brought my Jeep here for a simple oil change. Now that my Jeep is past it’s warranty, I figured, no need to take it to the dealer, let me try someplace new. Well, they decided to take out my cabin air filter (without asking me) to show me how dirty it was. This was behind the glove compartment. I told them that…
Went to John’s for a tire rotation and oil change for my ARI Fleet vehicle. Incredibly kind and courteous staff. They quickly took care of my truck and made sure I was back on the road in no time.
This place was great! It was my first time going to these guys and I was very satisfied with their service. I will definitely take all my vehicles to these guys. If you're looking for a good mechanic shop with affordable prices and great customer service, this is the place!
I worked with Matt to try and figure out why my check-engine light came on and it was quite an experience. They did a full point inspection and determined the PCV valved needed to be replaced. Okay, no problem. Unfortunately, the part was defective and broke the next day. I had to get a tow off the highway back to…
I've never had a mechanic work with me as positively as with John's Automotive. Never before have I had a mechanic explain what could be done later, as normally they would push everything to be done as important.
John’s is simply the best for courteous and professional automotive service. We have been taking our cars to John’s Automotive Care for over 20 years, and can honestly say we’ve never been disappointed. The peace of mind and value we get by taking our cars to a team we know we can trust, we know will treat us as…
My go to mechanic for all things auto. Always courteous and clear in explaining what they recommend.
John's has been taking care of our vehicles for at least 20 years, and we have no complaints. My most recent visit for an oil change, brought several other issues to light. They advised I check with the dealer about warranty coverage, before they proceeded with any work. HONESTY has always been a strong aspect of…
My husband and I both had oil changes and our vehicles checked out at John’s Automotive before a long-distance trip. They are great on the phone, the customer waiting area is clean and nice. They offer complimentary shuttle service if there’s a wait. They did everything they said they were going to do. They…
I had my 2015 mustang serviced here. They did a full brake job including rotors, brake lines etc. They also did a full inspection and showed me pictures of what they found. I first took my car to Firestone before coming here. Firestone however did more damage than good and my rotors needed a replacement. At John's…
John’s Automotive is a AAA approved service garage. They are honest and do impeccable work. And everyone is so nice there! I won’t take my cars anywhere else.
I have been a customer of John's forever. I trust no one else to touch my 1979 Pontiac Firebird and they take care of all of the cars we have in our home. I constantly refer people to John's because I know without any doubt they will not only be getting the best customer service but a skillful, professional team of…
Walked in for an appointment for a routine service. Dawn was very helpful in explaining what was done and items I'll need to look at in the future. Everything was very transparent and I was out the door with my car the same day.
Best value, might take a while because they’re busy but will make up for it with friendly customer service.
Professional, courteous, ready when promised. Will be back!
Had a lot of work that needed to be done and they were really good about communication and helping me through the process. I worked with Ben who kept my best interest in mind and made it a very easy process. Will be going back whenever the next project comes up.
This was our first time at John’s Auto Repair. We received great service, excellent COVID 19 protections and friendly staff. We will definitely be back.
Always very professional and courteous. John’s automotive goes above and beyond by providing a detailed inspection report on my car’s health. They took great care of my previous CRV, and I totally trust them with my newer CRV.
Dawn Brinegar, my service advisor, was professional, informative and kept me aware of the work needed to be completed on my vehicle, from the estimate to the completed service. Before turning it over to me, she removed all protective covering and sanitized the interior of the vehicle, which was, in my opinion,…
These guys are great! Incredibly thorough and transparent with their work and thought process. Amazing communication regarding my car. Jack called me multiple times a day to discuss what was going on with my car and to present different options available to fix my check engine light without destroying my wallet.…
Great service and communication! Highly recommended!
Great customer service. Office was very clean and all staff practiced social distancing. I would highly recommend this business.
Their prices are fair and you really do get a bang for your buck especially if your a AAA member. I didn't give them five stars because I did have one negative encounter after being a customer with them for about a year. However, one of the associates tried to quickly remedy the situation and did so to a certain…
This was my second time at Johns. I won’t go anywhere else now. It all comes down to the personal service. I’ll be honest I know very little about mechanics. Which is to say that whatever goes on behind the scenes, I have no way to judge. I just want my car back w a clean bill of health. What does matter is how I am…
Justin Snyder was very helpful and informative. Would recommend speaking to him every time. Polite, respectful and helpful.
Looking for a professional shop who’ll go the extra mile to take care of you? JOHN’S AUTOMOTIVE CARE is the place for you. I found them on AAA’s list of affiliated repair shops who was participating the AAA’s Summer Vehicle Checkup Program. From the first call to book the appointment, to vehicle drop off,…
Great service at a great price! Will definitely be back!
I have gone here for about 2.5 years now. This place is honest and cares about the customer. I had issues with my F150 and had some electrical/battery issues, but they weren’t able to duplicate it. After 45 min and all the testing was done, they said everything was good and decided not to charge me. I have…
This is a very well run business. Their service reports are so thorough and detailed. With all the photos of the vehicle and the description of each there leaves no doubt of the attention and work done to my vehicle. Dawn, Benjamin and the whole crew are outstanding representatives and service people. The Core…
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 194 | — |
| General repairs & maintenance | 169 | — |
| Auto engine diagnostic | 84 | — |
| Vehicle Inspection | 68 | — |
| Brakes | 65 | — |
| Air & cabin filter replacement | 62 | — |
| Battery | 48 | — |
| Auto maintenance | 44 | — |
