Analyzing 5,776,2605.8M ReviewsFor 15,91315.9K Experts

Experts Reviews · Company report
John's Automotive Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

John's Automotive Service

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.9★ from 422 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John's Automotive Service is better than 91% of oil change services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John's Automotive Service is better than 89% of oil change services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John's Automotive Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John's Automotive Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John's Automotive Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John's Automotive Service is better than 78% of oil change services.B
78

Reviews for your job

Customers hired John's Automotive Service for 8 kinds of job.

John's Automotive Service for auto maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Auto maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Auto maintenance”

Alon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

John's Auto has experienced, qualified people working on our beloved car with 185,000 fun trip miles on it. They are just great to work with.

Great priceAuto maintenanceOil change
Lindsay1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Such a great experience! From scheduling to discussing the services, I really trusted everyone there to make sure my car was in the best shape needed. Al is a great guy and looked after me while making decisions! I’ll be going for all my car needs from here on out

Great priceVehicle safety inspectionAuto maintenanceOil change
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

John's Automotive do quality service. Dependable and reliable service.

Reasonable priceGeneral repairs & maintenanceAuto maintenanceOil change
MikeLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★

We had a Subaru that was excessively leaking oil that we wanted to get inspected and hopefully fixed. We made an appointment at Johns Automotive for this. We had low expectations for the outcomes since this is a 20 yo car with 180,000 miles. Al and his crew got to diagnosing the car issues right away and generated…

Customer photo from Mike's reviewCustomer photo from Mike's review
Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
RickLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always good service. Nice people. Very professional. Super friendly.

Reasonable priceCarburetor cleaningGeneral repairs & maintenanceAuto engine diagnostic+ Quality
Ken4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Very helpful. I have some mechanical work experience so may have a general idea of when and where to look and repair. John's has repaired and inspected items that other shops had wrongly done or estimated. Go there first for fair treatment!

General repairs & maintenanceAuto engine diagnosticAuto brake repair
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a great experience here - Al was able to provide pictures of everything wrong with my car and explained what needed to be done and when I agreed on the estimate it was all done the next day. I plan on coming here for all of my automotive needs from now on.

Steering & suspension repairGeneral repairs & maintenanceVehicle Inspection
Debora1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Love John's Automotive. They are great to deal with, listen to me and answer all my questions. Most of all I trust them and have used them for years.

Auto maintenanceGeneral repairs & maintenanceOil change
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Friendly and kind staff with excellent expertise!

Auto maintenanceOil change
Tom2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fast and easy drop off. Quick and helpful check-in Overall a great service, I’ll be back in 5000 miles

Auto maintenanceOil change
DougLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Rating only, no written review.

Reasonable priceAuto maintenanceOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change82—
General repairs & maintenance53—
Auto engine diagnostic20—
Air & cabin filter replacement15—
Vehicle Inspection15—
Steering & suspension repair15—
Auto maintenance11—
Tires11—

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