Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite quick turnaround times, professional staff, and clear communication regarding repairs and costs. Services mentioned include oil changes, tire rotations, battery replacements, and complex engine diagnostics, with many reviewers noting the shop avoids unnecessary work. However, several low-star reviews highlight difficulties in scheduling appointments, high diagnostic fees, and instances where customers felt the shop was unresponsive or overcharged for parts.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
423 Google reviews we collected
Phrases our text analysis found in 317 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 317 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I was able to wait there instead of getting a ride and their waiting area was warm, clean, and customer friendly.”
“…say is that they said they could look at it that same day, but the rudeness, and overcharge I received for a inaccurate diagnostic is inexcusable.…”
“Thus far, both appointments have been thorough and well explained.”
“I took my car there to get fixed and the hood was damaged while in their possession.”
“Al & the team found a time quickly to do an oil change & inspect my car due to a work-required safety report.”
“The great poet Robert Frost said that if you can find a good tax man and an honest mechanic you are a lucky man.”
“I will never recommend anyone here as you can not trust your vehicle will be returned as it was left.”
“DETAILED diagnostics, FAST repair and FAIR pricing.”
“…hey said they could look at it that same day, but the rudeness, and overcharge I received for a inaccurate diagnostic is inexcusable.…”
“Highly recommend these guys for all your auto needs.”
“There is Great communication which is important to us.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired John's Automotive Service for 8 kinds of job. Pick one to see what they paid and said.
Al & the team found a time quickly to do an oil change & inspect my car due to a work-required safety report. My Honda CRV is 6 yrs old and I've had ZERO problems. Al & his team keep it running and problem-free. Love the peace of mind they provide!
We had our oil changed and while there I needed a couple of filters changed. My GMC is 4 years old and the filters were needed. My suv runs great. Thanks for the great service John’s Automotive
My first routine auto service was incredibly from the get-go. Full service fluid check and fills, and tire rotation all in 17 minutes. I was able to wait there instead of getting a ride and their waiting area was warm, clean, and customer friendly. The guys there were super nice, professional, and…
The great poet Robert Frost said that if you can find a good tax man and an honest mechanic you are a lucky man. In Al and his team I have been very lucky. These folks are extremely honest and talented. I have been a customer for over two decades. They are simply the best.
I have ALWAYS had WONDERFUL experiences at John's! I had a flat tire and took it to another tire shop who said I needed new tires without helping me fix the flat. I went to John's and they fixed my flat AND told me that my tires are fine and don't need new ones yet. I trust the guys here 1000% and would recommend…
John's Auto has experienced, qualified people working on our beloved car with 185,000 fun trip miles on it. They are just great to work with.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 82 | — |
| General repairs & maintenance | 53 | — |
| Auto engine diagnostic | 20 | — |
| Air & cabin filter replacement | 15 | — |
| Vehicle Inspection | 15 | — |
| Steering & suspension repair | 15 | — |
| Auto maintenance | 11 | — |
| Tires | 11 | — |
4.9 ★★★★★ 422 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Friendly, quick and professional service. I'll go back.
Thank you for the review. We appreciate your business
Al & the team found a time quickly to do an oil change & inspect my car due to a work-required safety report. My Honda CRV is 6 yrs old and I've had ZERO problems. Al & his team keep it running and problem-free. Love the peace of mind they provide!
Thank you for the 5 start review
We had our oil changed and while there I needed a couple of filters changed. My GMC is 4 years old and the filters were needed. My suv runs great. Thanks for the great service John’s Automotive
Thank you for the review. We appreciate your business
Very nice, explained what they had to do.
Thank you for the review.
My first routine auto service was incredibly from the get-go. Full service fluid check and fills, and tire rotation all in 17 minutes. I was able to wait there instead of getting a ride and their waiting area was warm, clean, and customer friendly. The guys there were super nice, professional, and knowledgeable. And the costs were very reasonable. Highly recommend these guys for all your auto needs.
Thank you for the review. We appreciate your business.
The great poet Robert Frost said that if you can find a good tax man and an honest mechanic you are a lucky man. In Al and his team I have been very lucky. These folks are extremely honest and talented. I have been a customer for over two decades. They are simply the best.
Thank you for the review. We appreciate your business
Had my ford f150 repaired at John's. Great to deal with very professional.
Thank you for the review. We are glad we could help and we appreciate your business
Quick and honest service, will be back when I need more vehicle repairs.
Thank you for the review
I have ALWAYS had WONDERFUL experiences at John's! I had a flat tire and took it to another tire shop who said I needed new tires without helping me fix the flat. I went to John's and they fixed my flat AND told me that my tires are fine and don't need new ones yet. I trust the guys here 1000% and would recommend them to anyone and everyone who is looking for a mechanic!! Thanks for your honesty John's Automotive!!!
Thank you for the review. We are glad we could help.
John's Auto has experienced, qualified people working on our beloved car with 185,000 fun trip miles on it. They are just great to work with.
Thank you for the review. We appreciate your business
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
