Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
John's Automotive Service logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%78+5.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

John's Automotive Service

Cedar Rapids, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 50 oil change services · 4.9★ from 422 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.John's Automotive Service is better than 91% of oil change services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.John's Automotive Service is better than 89% of oil change services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.John's Automotive Service is better than 100% of oil change services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.John's Automotive Service is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.John's Automotive Service is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.John's Automotive Service is better than 78% of oil change services.B
78

Reviews for your job

Customers hired John's Automotive Service for 8 kinds of job.

John's Automotive Service for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 30
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Steering & suspension repair”

Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

If you're looking for an ethical car repair shop that provides and lives up to it's repair warranty you won't find a better shop than John's Automotive. Al and his employees stand behind their repairs and will make it right if an issue arises during their 3-year, 36,000 mile warranty period. That's great peace of mind.

Reasonable priceSteering & suspension repairAuto water leak repairWheel alignment
S4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I had a great experience here - Al was able to provide pictures of everything wrong with my car and explained what needed to be done and when I agreed on the estimate it was all done the next day. I plan on coming here for all of my automotive needs from now on.

Steering & suspension repairGeneral repairs & maintenanceVehicle Inspection
Glenn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

😊

Steering & suspension repair
John14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Given detailed information of potential areas of concern and recommendations. Work completed professionally and on time. Highly recommend John’s Auto.

General repairs & maintenanceSteering & suspension repairAuto engine tuning
Russell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. Prompt turnaround. My trusted place to go to for auto repairs.

Steering & suspension repair
Jolene7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've been going to John's Automotive for over 20 years. They consistently do an outstanding job and always explain things in detail. They always answer my questions and will advise if there are some repairs that can wait and which ones need to be taken care of right away. Thank you for the excellent way you treat your customers!!!

Air & cabin filter replacementSteering & suspension repairTire rotations
AndyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I've found cheaper places around town, but no shop that can beat the quality of work I've experienced time after time over the last several years when John's works on my trucks. If price is the only factor you care about, you're going to miss the VALUE these guys offer. I'll be a customer again.

Air & cabin filter replacementAuto engine diagnosticGeneral repairs & maintenance
NeilLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

John's did a great job. Went in for a basic oil change. They made it real easy and simple. Checked all my fluids. Everything or honest about everything on my vehicle did a tire rotation. Very reasonable. Great customer service would highly recommend!!!

Steering & suspension repair
Justin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Was able to get my car in and wheel bearing replaced on a moments’ notice. Love the convenient drop-off and pick-up feature and that it is so close to my house. Thank you!!

Steering & suspension repair
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were thorough and courteous. Quick to inform us of repairs needed and to complete them and make sure our vehicle was safe to drive.

Steering & suspension repairVehicle InspectionWheel alignment
TammiLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I took my car in to check on an oil leak, and after N extensive inspection, they discovered some serious issues. (It's an older car) and they were very thorough in their explanation of what needed to happen in order for me to be safe. I am very pleased with the outcome, and the service was amazing. I highly recommend John's to everyone!

Steering & suspension repairVehicle InspectionService not listed
Robert11 months ago★★★★★

Rating only, no written review.

Great priceSteering & suspension repair
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Steering & suspension replacementSteering & suspension repair
HeatherLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Engine repairGeneral repairs & maintenanceOil change
AngieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Steering & suspension repair+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 59%Overpriced 0%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Oil change82—
General repairs & maintenance53—
Auto engine diagnostic20—
Air & cabin filter replacement15—
Vehicle Inspection15—
Steering & suspension repair15—
Auto maintenance11—
Tires11—

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