Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently cite punctuality, thorough tax preparation, and clear communication as key benefits, noting that staff members explain complex financial matters in an accessible manner. The firm handles both personal and business returns, often completing work efficiently and at reasonable prices. However, a pattern of low-star reviews highlights specific instances of unprofessional behavior, including allegations of confidentiality breaches during divorces, missed appointments, and a lack of responsiveness to client inquiries.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
136 Google reviews we collected
Phrases our text analysis found in 108 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is approachable, dependable, and extremely knowledgeable.”
“He was unprepared for our appointment and came off quite rude.”
“My questions get answered promptly, I get good advice, and I am confident everything is being handled competently.”
“Mark provides the kind of personal service that is difficult to find, and I would gladly recommend him to other business owners.”
“Maybe other people there are great, but stay away from the owners Son!”
“I have had a wonderful experience working with Mark Brooks at Johnson CPA.”
“…time to understand my business, patiently answers my questions, and explains everything in a way that is easy to understand.…”
“Price to complete them was very reasonable as well.”
“I truly trust them for all business and tax advise.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Johnson CPA Group, PLLC for 8 kinds of job. Pick one to see what they paid and said.
I have had a wonderful experience working with Mark Brooks at Johnson CPA. He is approachable, dependable, and extremely knowledgeable. What I appreciate most is that Mark takes the time to understand my business, patiently answers my questions, and explains everything in a way that is easy to understand. I always…
I've worked closely with Kevin Johnson for well over a decade, and finally moved my corporate and personal tax planning and return preparation over to his firm this year. I've had the privilege of working primarily with Krehl Todd, who is fantastic. I have so much less stress about my tax returns now. My questions…
Very efficient & their consulting / response time to questions have been amazing. Our 3 business returns were completed within a day of getting final information to them. Price to complete them was very reasonable as well. Thank you to the entire company for all you do. AJ - Family Fire Protection
Sophia is amazing. She helped us so much with our taxes and is very knowledgeable.
Our CPA Teri and the office staff are outstanding!!!! They took us in at the 11th hour when our former firm was unable to do our taxes.
Sophia, and team, did a marvelous job of keeping me informed and detailed the document collection and preparation process.
4.8 ★★★★★ 136 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Have used them for many years. Good people. Reliable work.
I have had a wonderful experience working with Mark Brooks at Johnson CPA. He is approachable, dependable, and extremely knowledgeable. What I appreciate most is that Mark takes the time to understand my business, patiently answers my questions, and explains everything in a way that is easy to understand. I always feel confident that he is looking out for my best interests and helping me make informed decisions. Mark provides the kind of personal service that is difficult to find, and I would gladly recommend him to other business owners.
I've worked closely with Kevin Johnson for well over a decade, and finally moved my corporate and personal tax planning and return preparation over to his firm this year. I've had the privilege of working primarily with Krehl Todd, who is fantastic. I have so much less stress about my tax returns now. My questions get answered promptly, I get good advice, and I am confident everything is being handled competently.
Very efficient & their consulting / response time to questions have been amazing. Our 3 business returns were completed within a day of getting final information to them. Price to complete them was very reasonable as well. Thank you to the entire company for all you do. AJ - Family Fire Protection
Frances Stickel was a dream to work with. Organized, timely and thorough.
Very professional and well run business!
Sophia is amazing. She helped us so much with our taxes and is very knowledgeable.
Our CPA Teri and the office staff are outstanding!!!! They took us in at the 11th hour when our former firm was unable to do our taxes.
Sophia, and team, did a marvelous job of keeping me informed and detailed the document collection and preparation process.
Impecable service from all member of the team. Mikaela is super helpful and communicative and Francis is so thorouh in her work
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
