Experts Reviews · Company report
Jones Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Jones Moving & Storage

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 302 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jones Moving & Storage is better than 90% of movers.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jones Moving & Storage is better than 87% of movers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jones Moving & Storage is better than 92% of movers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jones Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Jones Moving & Storage for 8 kinds of job.

Jones Moving & Storage for in-state moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.40
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.$1–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$805–$2.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “In-state moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 261
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 40 Google reviews tagged “In-state moving” · showing 20

Kirk6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, professional, and always true to the quoted price. We have used them 3 times and will continue to use them in the future

Reasonable priceLocal movingMoving-related storageIn-state moving
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Used them again to help me with my second local move in Scottsdale. They were amazing both times, super fast and kind people. I always feel safe with them moving my furniture and they help take the stress away from moving. I will be using them again in the future.

Paid $1–500Great priceLocal movingIn-state moving
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones’ moving team arrived on time, they were professional and polite, and they got us moved in record time without any damage to our property. I highly recommend this company as our experience with them was the best of any move we have had!

In-state movingOversized-item movingSenior moving
Buttdreads7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones moving does a amazing job!!! Highly recommend.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Paulla2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were great! On time ,neat pleasant ! Everything you would want in a good moving experience!

In-state moving
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very nice and professional young men. Candice is very responsive in the office.

In-state movingOversized-item movingMoving-related packing+ Responsiveness+ Quality+ Professionalism
Gayl8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Wonderful business to work with! Our movers made the move easy and quick. Will call them again!

In-state moving+ Responsiveness+ Punctuality+ Quality
Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The gentlemen showed up promptly were very courteous and handled my furniture with care.I would recommend Jones moving to anyone.Price was very reasonable

In-state moving
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company provided great service and went above and beyond. We would use them again for sure.

In-state moving+ Responsiveness+ Punctuality+ Quality
ChristopherLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Jones Moving team did a fantastic job for us. I would ruse them again and ecommend them to my friends.

In-state movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

This company did a wonderful job Moving us out of a large cabin and putting the items in storage for us! Also took great care when moving my piano! Highly recommend!

In-state movingMoving-related storageOversized-item moving+ Professionalism
Jennifer4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

John and Chris were are movers, all I can say is they were fantastic, so professional and careful with all my belongings. I would recommend Jones moving company anytime!! I would also ask for John and Chris again!! Great company!! Shout out to Candice as well, she was great to work with, she made the whole process…

In-state moving+ Responsiveness+ Punctuality+ Quality
VictorLocal Guide · 108 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We've used them twice now and each time the crew was very nice and very hard working and focused. We would definitely use them again.

In-state moving+ Responsiveness+ Punctuality+ Quality
IanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I called several moving companies before speaking to Candice at Jones Moving. I was convinced half way through our conversation that they would be the first moving company I ever hired. I’m old school and thought moving is something you just have to suffer through. Not anymore because if I have to move again I will…

In-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Susan10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They stuck to the original plan, came in within the price quoted and helped to put together some furniture that that had been in storage. Excellent company and people, would definitely use again!

Furniture assemblyIn-state moving+ Responsiveness+ Punctuality+ Quality
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very timely move. Movers showed respect for our home, were courteous, and moved everything quickly. No damage and on time with estimate. We were very happy with Jones Moving and would recommend them.

In-state movingLocal moving
TheDavegilbertson1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Professional, honest, hard working. No surprises and a fair price. Took good care of my stuff. I would recommend them highly.

In-state moving+ Responsiveness+ Punctuality+ Quality
HarryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional. Disassembled and reassembled several pieces of furniture without a problem. They worked hard and never slowed down. I felt like I got more then my moneys worth of service.

Furniture assemblyIn-state movingSenior moving+ Responsiveness+ Punctuality+ Quality
Vicki1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Candice was great to work with! The guys were very professional, courteous and efficient. Thanks to all

In-state moving+ Responsiveness+ Punctuality+ Quality
JenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jones moving and storage was a great experience. The guys that came were very fast and strong! NOT your typical lazy moving crew that takes a ton of breaks. They hoofed it the whole time. All of the crew was very positive, personable and nice to be around. They were not what I have dealt with before in moving crews…

In-state moving+ Responsiveness+ Punctuality+ Professionalism

Show more in-state moving reviews (20 more) →

Price

$1.3k+38% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 52%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving45$569–$1.5k
In-state moving40$805–$2.1k
Furniture assembly24$271–$1.1k
Interstate moving20$1.6k–$4.8k
Oversized-item moving18$228–$680
Moving-related packing15$478–$1.5k
Senior moving10$556–$1.6k
Moving-related storage6$295–$986

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