Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
Google reviewers rate Jones Moving and Storage 4.9 out of 5 based on 302 reviews. Positive feedback highlights punctuality, careful handling of items, and clear communication, with customers noting that quoted prices often remained accurate upon completion. However, several low-star reviews criticize the company's storage services, citing issues with lost property, excessive fees for retrieval, and a lack of responsiveness when filing damage claims.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
302 Google reviews we collected
Phrases our text analysis found in 244 written reviews
Price verdicts customers left with their Google review
Middle half of what 20 customers paid ($779–$2.8k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 244 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were efficient and eager to work, careful with items being moved, clean and respectful.”
“I’m so annoyed that she was so rude and long winded.”
“so happy to always get a human voice on the phone along with prompt call backs when I had questions.”
“5 stars or more for the family owned Jones Moving and Storage company!”
“Stay away — stay far away from this crew!”
“The move went smoothly and the guys did a great job!”
“They packed my belongings in such an unsecured way that by the time it arrived to the destination, over half of my things were damaged.”
“Easy to work with, fair and SOLID quotes, took great care of my treasures and everything arrived on time and in good condition.”
“I had a huge load of very expensive furniture, exercise equipment that they moved from MI to NY”
“Communication was 10/10 from start to finish, and the entire move was seamless and stress-free.”
“Give these guys a call first, I’m honestly shocked at how easy and affordable it was!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jones Moving & Storage for 8 kinds of job. Pick one to see what they paid and said.
5 stars or more for the family owned Jones Moving and Storage company! I talked with a few different moving and storage companies and am so pleased with my decision to go with Jones Moving and storage! Candace was great arranging our move and storage with them.. so happy to always get a human voice on the phone…
These folks are fantastic! Used them for the first time in September 2026 after using another service for many years and we couldn’t be happier. Great communication and great experience.
After receiving a flyer from this company, I checked them out on the BBB. They had an A1 accredited score. First contact with Candace was very professional. They were able to schedule us for our move. There has been communication letting us know that they were on schedule. Alex and his three man crew were very…
Alex and Roosevelt were amazing! We have used Jones moving for the last 10 years exclusively and never disappointed in their professionalism friendliness efficiency and value. Highly highly recommend this company. Thanks again for all you did!
Would highly recommend Jones Moving for your moving needs. Very professional. Prompt and professional. Everything was perfect thanks to them. Will definitely use them for any future moving needs!
The guy showed up on time for clean cut and worked their butts off. Highly recommended
| Job | Reviews | Category typical |
|---|---|---|
| Local moving | 45 | $569–$1.5k |
| In-state moving | 40 | $805–$2.1k |
| Furniture assembly | 24 | $271–$1.1k |
| Interstate moving | 20 | $1.6k–$4.8k |
| Oversized-item moving | 18 | $228–$680 |
| Moving-related packing | 15 | $478–$1.5k |
| Senior moving | 10 | $556–$1.6k |
| Moving-related storage | 6 | $295–$986 |
4.9 ★★★★★ 302 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
On time, hard-working, and on budget. Super nice guys work for them. Talk to Candace she’ll take care of you.
Great job! Friendly and efficient!
Daryl, Thank you so much for the wonderful review! We’re thrilled to hear that you had such a great experience with our crew. Our team takes pride in being punctual, professional, and making every move as smooth and stress-free as possible. We truly appreciate your trust in Jones Moving & Storage and the opportunity to serve you. Thank you for your support! Best wishes, Candice & the Jones Moving & Storage Team
5 stars or more for the family owned Jones Moving and Storage company! I talked with a few different moving and storage companies and am so pleased with my decision to go with Jones Moving and storage! Candace was great arranging our move and storage with them.. so happy to always get a human voice on the phone along with prompt call backs when I had questions. Day of move on time arrival along with efficient packing and moving our daughter’s apartment. Thank you for making this a seamless job…..
Leslie, Thank you so much for this wonderful review and for choosing Jones Moving & Storage! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our family-owned business. We believe communication and personal service make all the difference, so it means a lot to hear that you appreciated our responsiveness and the care our team provided. We’ll be sure to share your compliments with our crew! Thank you again for trusting us with your daughter’s move and storage needs. We’re grateful for your business and hope to have the opportunity to help your family again in the future! Warmest regards, Candice & the Jones Moving & Storage Family
Excellent service!
Joanna, Thank you so much for choosing Jones Moving & Storage! We truly appreciate your business and are grateful for the five-star rating. It means a lot to us and our team. Thank you again for trusting us with your move! Candice Jones Moving & Storage
They were efficient and eager to work, careful with items being moved, clean and respectful. I will use them again and recommend them.
Linda, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. Our team takes great pride in being efficient, careful, respectful, and professional throughout every move. We’re so happy to hear that you would use us again and recommend us to others. Thank you for choosing Jones Moving & Storage—we truly appreciate your business and support! Candice Office manager Jones Moving & Storage
These folks are fantastic! Used them for the first time in September 2026 after using another service for many years and we couldn’t be happier. Great communication and great experience.
Bob, Thank you so much for the wonderful review! We’re truly grateful that you chose Jones Moving & Storage after using another moving company for so many years. It means a lot to hear that you were happy with your experience and our communication. We sincerely appreciate your trust and support, and we look forward to helping you again in the future! Candice Office manager Jones Moving & Storage
Thank you so much for helping me move
Paris, Thank you for choosing Jones Moving & Storage! We truly appreciate your business and value your feedback about our services. Your opinion means a lot to us and helps us continue providing the best possible experience for our customers. Thank you again for trusting us with your move! Candice Office manager Jones Moving & Storage
These guys are as professional as they come. They showed up early in the morning, were extremely efficient, and took great care in packing and wrapping everything. Communication was 10/10 from start to finish, and the entire move was seamless and stress-free. I couldn’t have asked for a better moving experience. I’ll definitely be recommending them to all of my friends and family for any future moves. 10/10 all around!
Brandon, Thank you so much for your incredible review! We truly appreciate you taking the time to share your experience with Jones Moving & Storage. We’re thrilled to hear that our team provided the professionalism, efficiency, care, and communication you deserve. Our goal is always to make the moving process as seamless and stress-free as possible, so it means a lot to know we accomplished that for you. Thank you again for trusting us with your move and for recommending us to your friends and family. We truly appreciate your business and support, and we look forward to helping you again in the future! Candice Office manager Jones Moving & Storage
On time, professional, and always true to the quoted price. We have used them 3 times and will continue to use them in the future
Kirk, Thank you so much for your continued trust in Jones Moving & Storage! We truly appreciate you choosing us for your moves—not just once, but three times! We’re proud to provide reliable, professional service and to stand behind the prices we quote. It means a lot to know that you’ve been happy with our service and plan to continue using us in the future. Thank you again for your loyalty and support. We look forward to helping you with move number four! Candice Office manager Jones Moving & Storage
More than helpful. Vacuumed. Dusted. Fast
Susan, Thank you so much for the great review! We’re happy to hear our team went above and beyond to help, including vacuuming and dusting, while keeping everything moving quickly and efficiently. We truly appreciate your business and your kind words. Thank you for choosing Jones Moving & Storage! Candice Office manager Jones Moving & Storage
Analyzing 8,495,3378.5M ReviewsFor 24,12024.1K Experts
