Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Jones Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Jones Moving & Storage

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 302 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jones Moving & Storage is better than 90% of movers.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jones Moving & Storage is better than 87% of movers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jones Moving & Storage is better than 92% of movers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jones Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Jones Moving & Storage for 8 kinds of job.

Jones Moving & Storage for local moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$569–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Local moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 314
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Local moving” · showing 20

Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

5 stars or more for the family owned Jones Moving and Storage company! I talked with a few different moving and storage companies and am so pleased with my decision to go with Jones Moving and storage! Candace was great arranging our move and storage with them.. so happy to always get a human voice on the phone…

Paid $1,000–1,500Reasonable priceLocal movingMoving-related storage
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These folks are fantastic! Used them for the first time in September 2026 after using another service for many years and we couldn’t be happier. Great communication and great experience.

Paid $2,500–3,000Local moving
Kirk6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, professional, and always true to the quoted price. We have used them 3 times and will continue to use them in the future

Reasonable priceLocal movingMoving-related storageIn-state moving
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used their team locally in Phoenix and now cross country and they have been awesome each and every time. They are responsive, show up when they say they are going to and took great care of my stuff. Thank you to everyone of the team!

Vehicle transportInterstate movingLocal moving
Jeanne14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After receiving a flyer from this company, I checked them out on the BBB. They had an A1 accredited score. First contact with Candace was very professional. They were able to schedule us for our move. There has been communication letting us know that they were on schedule. Alex and his three man crew were very…

Paid $4,000–4,500Great priceLocal moving
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex and Roosevelt were amazing! We have used Jones moving for the last 10 years exclusively and never disappointed in their professionalism friendliness efficiency and value. Highly highly recommend this company. Thanks again for all you did!

Paid $500–1,000Great priceLocal moving
516Local Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Would highly recommend Jones Moving for your moving needs. Very professional. Prompt and professional. Everything was perfect thanks to them. Will definitely use them for any future moving needs!

Paid $1,000–1,500Reasonable priceLocal moving+ Responsiveness+ Quality+ Professionalism
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guy showed up on time for clean cut and worked their butts off. Highly recommended

Paid $500–1,000Reasonable priceLocal moving
Courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Superior customer service from Candice and her team. They helped us with our move out, storage needs and move (back) in after a lengthy remodel. Moving team was so kind, professional and helpful. Highly recommend.

Paid $3,500–4,000Reasonable priceLocal moving
Monica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The movers were so polite and helpful. They had a great attitude. Best movers we’ve ever had!!!

Paid $500–1,000Reasonable priceLocal moving
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely worth the money. 10 stars plus

Paid $2,000–2,500Great priceSenior movingLocal moving
PaulLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely awesome! I will be using them again

Great priceLocal moving
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Used them again to help me with my second local move in Scottsdale. They were amazing both times, super fast and kind people. I always feel safe with them moving my furniture and they help take the stress away from moving. I will be using them again in the future.

Paid $1–500Great priceLocal movingIn-state moving
Hope4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They did an amazing job! On time, professional, friendly everything went great!

Paid $500–1,000Reasonable priceLocal moving
Dean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

100% pro service, the only movers i use.

Paid $500–1,000Great priceLocal moving
Samuel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick service, took great care of belongings. Would recommend and will use again!

Paid $1,500–2,000Great priceLocal moving
robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

An absolutely fantastic experience

Paid $2,000–2,500Reasonable priceLocal moving
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I hired Jones Moving to do my move last week and they were outstanding!! The 3 man crew worked fast and were super careful with all my furniture and boxes. And talk about strong! I had a piano and large heavy bookshelf that they moved with ease. They came recommended to me from a friend and I have already…

Paid $1,200–1,400Great priceLocal movingOversized-item movingFurniture assembly
Stan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Two man team was on time, efficient and made sure we were happy

Paid $600–800Reasonable priceLocal moving
Jessa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These movers were worth their weight in gold. We moved about a half hour down the road but had a good amount of heavy wooden furniture and a couple of appliances to move, and we have a toddler so we knew we had to move quickly. Jones Moving and Storage moved us out of our 1700 sq ft house and into our new place in…

Paid $1,000–1,200Reasonable priceLocal moving

Show more local moving reviews (25 more) →

Price

$1.3k+38% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 52%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving45$569–$1.5k
In-state moving40$805–$2.1k
Furniture assembly24$271–$1.1k
Interstate moving20$1.6k–$4.8k
Oversized-item moving18$228–$680
Moving-related packing15$478–$1.5k
Senior moving10$556–$1.6k
Moving-related storage6$295–$986

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