Experts Reviews · Company report
Jones Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Jones Moving & Storage

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 302 Google reviews

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jones Moving & Storage is better than 90% of movers.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jones Moving & Storage is better than 87% of movers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jones Moving & Storage is better than 92% of movers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jones Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Jones Moving & Storage for 8 kinds of job.

Jones Moving & Storage for local moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.45
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500–1,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$569–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Local moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 314
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 45 Google reviews tagged “Local moving”

Leslie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

5 stars or more for the family owned Jones Moving and Storage company! I talked with a few different moving and storage companies and am so pleased with my decision to go with Jones Moving and storage! Candace was great arranging our move and storage with them.. so happy to always get a human voice on the phone…

Paid $1,000–1,500Reasonable priceLocal movingMoving-related storage
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These folks are fantastic! Used them for the first time in September 2026 after using another service for many years and we couldn’t be happier. Great communication and great experience.

Paid $2,500–3,000Local moving
Kirk6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

On time, professional, and always true to the quoted price. We have used them 3 times and will continue to use them in the future

Reasonable priceLocal movingMoving-related storageIn-state moving
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used their team locally in Phoenix and now cross country and they have been awesome each and every time. They are responsive, show up when they say they are going to and took great care of my stuff. Thank you to everyone of the team!

Vehicle transportInterstate movingLocal moving
Jeanne14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

After receiving a flyer from this company, I checked them out on the BBB. They had an A1 accredited score. First contact with Candace was very professional. They were able to schedule us for our move. There has been communication letting us know that they were on schedule. Alex and his three man crew were very…

Paid $4,000–4,500Great priceLocal moving
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Alex and Roosevelt were amazing! We have used Jones moving for the last 10 years exclusively and never disappointed in their professionalism friendliness efficiency and value. Highly highly recommend this company. Thanks again for all you did!

Paid $500–1,000Great priceLocal moving
516Local Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Would highly recommend Jones Moving for your moving needs. Very professional. Prompt and professional. Everything was perfect thanks to them. Will definitely use them for any future moving needs!

Paid $1,000–1,500Reasonable priceLocal moving+ Responsiveness+ Quality+ Professionalism
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The guy showed up on time for clean cut and worked their butts off. Highly recommended

Paid $500–1,000Reasonable priceLocal moving
Courtney5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Superior customer service from Candice and her team. They helped us with our move out, storage needs and move (back) in after a lengthy remodel. Moving team was so kind, professional and helpful. Highly recommend.

Paid $3,500–4,000Reasonable priceLocal moving
Monica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

The movers were so polite and helpful. They had a great attitude. Best movers we’ve ever had!!!

Paid $500–1,000Reasonable priceLocal moving
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Absolutely worth the money. 10 stars plus

Paid $2,000–2,500Great priceSenior movingLocal moving
PaulLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Absolutely awesome! I will be using them again

Great priceLocal moving
Ginny2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Used them again to help me with my second local move in Scottsdale. They were amazing both times, super fast and kind people. I always feel safe with them moving my furniture and they help take the stress away from moving. I will be using them again in the future.

Paid $1–500Great priceLocal movingIn-state moving
Hope4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

They did an amazing job! On time, professional, friendly everything went great!

Paid $500–1,000Reasonable priceLocal moving
Dean5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

100% pro service, the only movers i use.

Paid $500–1,000Great priceLocal moving
Samuel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Quick service, took great care of belongings. Would recommend and will use again!

Paid $1,500–2,000Great priceLocal moving
robin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

An absolutely fantastic experience

Paid $2,000–2,500Reasonable priceLocal moving
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I hired Jones Moving to do my move last week and they were outstanding!! The 3 man crew worked fast and were super careful with all my furniture and boxes. And talk about strong! I had a piano and large heavy bookshelf that they moved with ease. They came recommended to me from a friend and I have already…

Paid $1,200–1,400Great priceLocal movingOversized-item movingFurniture assembly
Stan14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Two man team was on time, efficient and made sure we were happy

Paid $600–800Reasonable priceLocal moving
Jessa9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

These movers were worth their weight in gold. We moved about a half hour down the road but had a good amount of heavy wooden furniture and a couple of appliances to move, and we have a toddler so we knew we had to move quickly. Jones Moving and Storage moved us out of our 1700 sq ft house and into our new place in…

Paid $1,000–1,200Reasonable priceLocal moving
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5/5 stars. I was pretty stressed and anxious about my move, mostly because I had two cats with me, one of which hated new people, hated cars and hated being in crates. So unfortunately I spent this whole last weekend nauseous and anxious worried about my move. Jones Moving completely alleviated ALL of my worries.…

Reasonable priceLocal movingMoving-related packingFurniture assembly
RikiLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very easy to schedule (even last minute - our move date was changed and had to find another service with little notice), friendly service, team was on time and very professional. Was packed up and moved at record speed with no issues. Would highly recommend Jones Moving!

Furniture assemblyLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Trish6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I used Jones Moving and Storage Company I am out of state and they helped me coordinate a family members move locally even including taking apart furniture and putting it back together again I highly recommend them!

Furniture assemblyLocal moving+ Responsiveness+ Punctuality+ Quality
Katherine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Friendly, professional, reliable and careful with your items.

Local movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
Greg2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The entire experience from start to end was very easy with Jones moving. Emails were always answered quickly and staff were on time and professional. Rates are very reasonable. I would recommend Jones Moving and Storage.

Local movingSenior moving+ Responsiveness+ Punctuality+ Quality
Buttdreads7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones moving does a amazing job!!! Highly recommend.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were fast and thorough. They took care and were polite.

Local movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Milissa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I recently had a great experience with them, from the first call to schedule our move to the last piece of furniture moved off the truck. The crew arrived right on time, acted very professionally, and treated our belongings very carefully. I would highly recommend Jones!

Furniture assemblyLocal moving
BeverlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Jones Moving & Storage twice in the past couple of years. The first time was in 2016 when they moved me from my existing home in Scottsdale to another home. They packed all of my belongings, crated all my art pieces, moved large art, furniture and sculptures, and assembled the furniture upon arrival.…

Furniture assemblyLocal movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
IanLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

I called several moving companies before speaking to Candice at Jones Moving. I was convinced half way through our conversation that they would be the first moving company I ever hired. I’m old school and thought moving is something you just have to suffer through. Not anymore because if I have to move again I will…

In-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Daniel6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very timely move. Movers showed respect for our home, were courteous, and moved everything quickly. No damage and on time with estimate. We were very happy with Jones Moving and would recommend them.

In-state movingLocal moving
MeganLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Awesome job!

Local moving+ Quality
Tim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Outstanding movers. Professional, on time very reasonably priced.

Furniture assemblyLocal moving
Arun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Guys who came to our move was very friendly, professional & of course on time. They made our move with no hassle and charged reasonably.

Local movingMoving-related junk removalOversized-item moving+ Responsiveness+ Punctuality+ Quality
AdamLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

These movers have been awesome. This is the second time ive used them. The guys moving are always fun to work with and have a great time as well. Thanks again Jones Moving!

In-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Chad7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

The team showed up on time and were very professional . They got the job done quickly . I would highly recommend them and will use them again myself .

Furniture assemblyLocal moving+ Punctuality+ Professionalism
AmandaLocal Guide · 62 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Were great with working me in for a last minute move on a Holiday weekend. Friendly movers, hardworking, and the price was as quoted. Would hire again.

Local moving
Jack7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jones Moving was fantastic from start to finish. They were timely, friendly, and provided excellent service. I recommend them highly!

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Fivestar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jones Moving & Storage moved my office to a new location on May 29, 2020. It was the hottest day of the year that day. Travis and John arrived at the scheduled time, and proceeded to disassemble the office furniture, and load their truck. They reassembled the furniture upon arrival at the new location. I was…

Furniture assemblyLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This review is about 2 1/2-3 years late, but the guys from Jones Moving were fast and professional. Nothing was broken during the move, and we were able to stay under our time. Will use again next time I move.

In-state movingLocal moving+ Responsiveness+ Punctuality+ Professionalism
Stefany8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

They were great! Brandon, John, and Alex were wonderful. They were on time and efficient. Would definitely recommend.

Local moving+ Responsiveness+ Punctuality+ Quality
Jennifer5 years ago★★★★★

Rating only, no written review.

Local moving+ Responsiveness+ Punctuality+ Quality
Sasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local movingInterstate movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Aaron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
mick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local moving+ Responsiveness+ Punctuality+ Professionalism

Price

$1.3k+38% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 52%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving45$569–$1.5k
In-state moving40$805–$2.1k
Furniture assembly24$271–$1.1k
Interstate moving20$1.6k–$4.8k
Oversized-item moving18$228–$680
Moving-related packing15$478–$1.5k
Senior moving10$556–$1.6k
Moving-related storage6$295–$986

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