Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Jones Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Jones Moving & Storage

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 302 Google reviews

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Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jones Moving & Storage is better than 90% of movers.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jones Moving & Storage is better than 87% of movers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jones Moving & Storage is better than 92% of movers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jones Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Jones Moving & Storage for 8 kinds of job.

Jones Moving & Storage for moving-related packing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.73
Usually paidThe price range customers picked most often for this job.$5,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$478–$1.5k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related packing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#227 / 252
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Moving-related packing”

Kristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OUTSTANDING!!! They were phenomenal! Candice was amazing and very comforting for such a large scale move from MI to FL! She was our main point of contact and Travis (mover/loader/driver) was impeccable! He made sure everything was where I needed it when we arrived! There wasn’t a guessing game to time frame of…

Paid $5,000+Great priceInterstate movingMoving-related packingOversized-item moving
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

5/5 stars. I was pretty stressed and anxious about my move, mostly because I had two cats with me, one of which hated new people, hated cars and hated being in crates. So unfortunately I spent this whole last weekend nauseous and anxious worried about my move. Jones Moving completely alleviated ALL of my worries.…

Reasonable priceLocal movingMoving-related packingFurniture assembly
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very nice and professional young men. Candice is very responsive in the office.

In-state movingOversized-item movingMoving-related packing+ Responsiveness+ Quality+ Professionalism
Carol5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They were fast and thorough. They took care and were polite.

Local movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
AnnLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great job! Have used them twice but was very impressed with my out of state move including my vehicle.

Interstate movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
BeverlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Jones Moving & Storage twice in the past couple of years. The first time was in 2016 when they moved me from my existing home in Scottsdale to another home. They packed all of my belongings, crated all my art pieces, moved large art, furniture and sculptures, and assembled the furniture upon arrival.…

Furniture assemblyLocal movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones Movers (Family owned & operated) are FANTASTIC! So much so I’m using them again soon for another move. Highly recommended!!!

Interstate movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Camelia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I booked Jones Moving & Storage for unpacking a UPack pod. The process was easy, received confirmation and trough follow up. Chris and David were on time and very efficient. Thank you for making the last step of my move easy and fast.

Moving-related packing+ Responsiveness+ Punctuality+ Quality
Arun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Guys who came to our move was very friendly, professional & of course on time. They made our move with no hassle and charged reasonably.

Local movingMoving-related junk removalOversized-item moving+ Responsiveness+ Punctuality+ Quality
Wallee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent in every respect.

In-state movingMoving-related packingSenior moving+ Responsiveness+ Punctuality+ Quality
ERIC6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great company with super-friendly, professional employees. Did a great job moving my elderly Mom's stuff from 2 garages, into the house, and unpacking. I'd hire them again any time.

Furniture assemblyIn-state movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
AlisaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★

We hired them to put our belongings into a pod so we can move. My kitchen table was overloaded on top and nothing underneath it. By the time we got our pod moved, the kitchen table was split on top and one of the legs was snapped in two by the top. We have moved this table before without problems. I called them to…

Moving-related packing− Quality− Professionalism
Sasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local movingInterstate movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Carole5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Interstate movingMoving-related packingSenior moving+ Responsiveness+ Punctuality+ Professionalism
jgalt65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Furniture assemblyInterstate movingOversized-item moving+ Professionalism

Price

$1.3k+38% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 52%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving45$569–$1.5k
In-state moving40$805–$2.1k
Furniture assembly24$271–$1.1k
Interstate moving20$1.6k–$4.8k
Oversized-item moving18$228–$680
Moving-related packing15$478–$1.5k
Senior moving10$556–$1.6k
Moving-related storage6$295–$986

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