Analyzing 8,518,4898.5M ReviewsFor 24,15924.2K Experts

Experts Reviews · Company report
Jones Moving & Storage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Jones Moving & Storage

Phoenix, AZ · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #211Position by Experts Score among all companies we track in this category. of 391 movers · 4.9★ from 302 Google reviews

📞 Call (623) 232-9448Request a call backWebsite ↗

Report card

Percentile vs other movers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jones Moving & Storage is better than 90% of movers.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jones Moving & Storage is better than 87% of movers.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jones Moving & Storage is better than 92% of movers.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jones Moving & Storage is better than 100% of movers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jones Moving & Storage is better than 100% of movers.A
100

Reviews for your job

Customers hired Jones Moving & Storage for 8 kinds of job.

Jones Moving & Storage for oversized-item moving

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,200–1,400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$228–$680
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Oversized-item moving”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#90 / 246
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Oversized-item moving”

JoshLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service! Will use them for all of our moves.

Great priceOversized-item moving
Kristin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

OUTSTANDING!!! They were phenomenal! Candice was amazing and very comforting for such a large scale move from MI to FL! She was our main point of contact and Travis (mover/loader/driver) was impeccable! He made sure everything was where I needed it when we arrived! There wasn’t a guessing game to time frame of…

Paid $5,000+Great priceInterstate movingMoving-related packingOversized-item moving
Gail6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I hired Jones Moving to do my move last week and they were outstanding!! The 3 man crew worked fast and were super careful with all my furniture and boxes. And talk about strong! I had a piano and large heavy bookshelf that they moved with ease. They came recommended to me from a friend and I have already…

Paid $1,200–1,400Great priceLocal movingOversized-item movingFurniture assembly
RikiLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very easy to schedule (even last minute - our move date was changed and had to find another service with little notice), friendly service, team was on time and very professional. Was packed up and moved at record speed with no issues. Would highly recommend Jones Moving!

Furniture assemblyLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Deborah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones’ moving team arrived on time, they were professional and polite, and they got us moved in record time without any damage to our property. I highly recommend this company as our experience with them was the best of any move we have had!

In-state movingOversized-item movingSenior moving
Buttdreads7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones moving does a amazing job!!! Highly recommend.

In-state movingLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Wendy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very nice and professional young men. Candice is very responsive in the office.

In-state movingOversized-item movingMoving-related packing+ Responsiveness+ Quality+ Professionalism
ChristopherLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The Jones Moving team did a fantastic job for us. I would ruse them again and ecommend them to my friends.

In-state movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
mark5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

This company did a wonderful job Moving us out of a large cabin and putting the items in storage for us! Also took great care when moving my piano! Highly recommend!

In-state movingMoving-related storageOversized-item moving+ Professionalism
BeverlyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Jones Moving & Storage twice in the past couple of years. The first time was in 2016 when they moved me from my existing home in Scottsdale to another home. They packed all of my belongings, crated all my art pieces, moved large art, furniture and sculptures, and assembled the furniture upon arrival.…

Furniture assemblyLocal movingMoving-related storage+ Responsiveness+ Punctuality+ Quality
David5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jones Movers (Family owned & operated) are FANTASTIC! So much so I’m using them again soon for another move. Highly recommended!!!

Interstate movingOversized-item movingMoving-related packing+ Responsiveness+ Punctuality+ Quality
Arun2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Guys who came to our move was very friendly, professional & of course on time. They made our move with no hassle and charged reasonably.

Local movingMoving-related junk removalOversized-item moving+ Responsiveness+ Punctuality+ Quality
Jack7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jones Moving was fantastic from start to finish. They were timely, friendly, and provided excellent service. I recommend them highly!

Furniture assemblyIn-state movingLocal moving+ Responsiveness+ Punctuality+ Quality
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the second time we have used Jones moving &.storage, I guess you know how we feel about them. They are always very polite & I don’t know why but we always move when it’s hot out, but they still handle with ease. So I guess you know we feel they are the BEST!

Furniture assemblyIn-state movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Fivestar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jones Moving & Storage moved my office to a new location on May 29, 2020. It was the hottest day of the year that day. Travis and John arrived at the scheduled time, and proceeded to disassemble the office furniture, and load their truck. They reassembled the furniture upon arrival at the new location. I was…

Furniture assemblyLocal movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
Sasha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Local movingInterstate movingOversized-item moving+ Responsiveness+ Punctuality+ Quality
jgalt65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Furniture assemblyInterstate movingOversized-item moving+ Professionalism
MariaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Furniture assemblyInterstate movingOversized-item moving+ Responsiveness+ Punctuality+ Quality

Price

$1.3k+38% vs typical movers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 52%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Local moving45$569–$1.5k
In-state moving40$805–$2.1k
Furniture assembly24$271–$1.1k
Interstate moving20$1.6k–$4.8k
Oversized-item moving18$228–$680
Moving-related packing15$478–$1.5k
Senior moving10$556–$1.6k
Moving-related storage6$295–$986

Compare with

M3 Commercial Moving and Logistics Phoenix logoM3 Commercial Moving and Logistics PhoenixExperts Score 100Phoenix · 5.00★A Wise Move logoA Wise MoveExperts Score 97Phoenix · 4.97★True Move Movers logoTrue Move MoversExperts Score 96Phoenix · 4.96★