Analyzing 9,400,2369.4M ReviewsFor 26,78326.8K Experts

Experts Reviews · Company report
Jose’s auto repair and performance logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%58+4.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE

Jose’s auto repair and performance

Lakeland, FL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #252Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 145 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jose’s auto repair and performance is better than 91% of auto repair shops.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jose’s auto repair and performance is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jose’s auto repair and performance is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jose’s auto repair and performance is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jose’s auto repair and performance is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jose’s auto repair and performance is better than 58% of auto repair shops.C
58

Reviews for your job

Customers hired Jose’s auto repair and performance for 8 kinds of job.

Jose’s auto repair and performance for air conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Air conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#101 / 324
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Air conditioning”

Edward14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Great one stop shop for all your automotive needs. I was very pleased with the service I was provided. I won’t be taking my vehicles anywhere else. Thank you to the team. You guys catered to me. Thank you. 🙏🏽

Customer photo from Edward's review
Great priceTransmissionCarburetor cleaningElectrical repair
AlbertoLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

The man the myth the legend. If you need someone that actually knows how to repair vehicles rather than guess this man is it. Took care of my focus st when it broke. Sat me down, gave me some water and told me everything was gunna be okay. Even my wife wouldnt have done that. Also builds quality race cars that last…

A/C installation & repairAir & cabin filter replacementBattery
Iliana8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I went to Jose's for a full diagnostic on my car's AC after multiple failed repair attempts elsewhere. Jose was thorough and gave me a really fair, honest quote. Unfortunately I had an unexpected expense come up right after, so I had to hold off on getting the repair done there. When I let Jose know, he actually…

Great priceAir conditioning
jayJPesos5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Superior service and very knowledgeable was able to help when several other shops couldn’t. I highly recommend them!

Great priceGeneral repairs & maintenanceAuto A/C rechargeTire rotations
Enjoli3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

⭐️⭐️⭐️⭐️⭐️ Highly Recommend! I brought my car in to have the expansion valve replaced, and I couldn’t be happier with the service. The AC is now blowing ice-cold air — just in time for the summer heat! Jose was honest, affordable, and really knows his stuff. It’s hard to find someone you can truly trust with your…

Air & cabin filter replacementAir conditioning
Joshlyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I had a very good experience with this company, everytime something is fixed i don’t have any problems with it after that, unlike other mechanic shops. Very nice family /employees as well always go above and beyond to make sure i’m satisfied as a customer!!

Air & cabin filter replacementAir conditioningAuto engine diagnostic
MannyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Great service and fast work.took my car for a full engine swap. With José advice my car has the best quality parts and a life long friend and customer

A/C installation & repairAir & cabin filter replacementBattery
Lia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

A/C installation & repairBrakesAir conditioning

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 81%Reasonable 19%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance19—
Auto engine diagnostic14—
Engine repair12—
Oil change12—
Transmission10—
Air & cabin filter replacement10—
Brakes10—
Steering & suspension repair9—

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