Tax preparation service · Seattle, WA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%79+46.4Reliability 26%77+20.1Value 15%90+13.7Craft & service penalty98−0.2Momentum penalty55−4.5Experts Score= 75Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★44 Google reviews · 3 photos
95%five-star reviews
4.33★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Joseph & Hetrick, LLC 4.9 out of 5 based on 44 reviews, with the owner responding to 86% of comments. Clients frequently praise the firm for handling complex tax situations involving equity compensation, multistate issues, and back taxes, noting that staff members are responsive, thorough, and effective at simplifying document collection. Positive feedback highlights clear communication and professional guidance that reduces stress during tax season. However, some low-star reviews criticize the high cost of basic preparation services and report instances of slow responses or filing errors.
Google rating: 4.9 out of 5 from 44 reviews (95% five-star).
Reviews on this page: 44 Google reviews (44 with written comments).
Owner responses: the business replied to 86% of reviews.
Most recent review: April 16, 2026.
Service: Tax Service serving Seattle, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Joseph & Hetrick, LLCTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joseph & Hetrick, LLC: 79/100 on this factor. Category median: 87.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joseph & Hetrick, LLC: 77/100 on this factor. Category median: 85.B
77
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joseph & Hetrick, LLC: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joseph & Hetrick, LLC: 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joseph & Hetrick, LLC: 55/100 on this factor. Category median: 100.C
55
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
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Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
4.9of 5
5 stars4295%
4 stars00%
3 stars12%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 44 written reviews
94%praise
Praise10594%
Complaints76%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
75%fair
Great price375%
Reasonable00%
Overpriced125%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2522%
Would recommend2220%
Speed & response2018%
Communication1917%
Quality & results1614%
Honesty & trust87%
Price & value22%
What customers talk about
We read 44 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They are knowledgable and kind, and take the stress away from complex tax situations.”
“I would highly recommend this firm for their attention to detail, their expertise and mostly for their human concern.”
“Their warm, efficient, and super organized approach makes tax season a breeze—I can't recommend Joseph & Hetrick enough!”
“I needed help with back taxes and a complex company stock situation, and Deva Hetrick was incredibly responsive—even over the holidays.”
“Her clear, detailed communication immediately built trust.”
“The tax document collection process is streamlined and communication is top notch.”
“I greatly appreciate and trust their expertise and plan to continue to use them for the unforeseeable future!”
“Working with her took the stress out of what would have been a pretty complicated tax return and it was SO worth it.”
People customers mention
Deva22 reviews
Randy12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Joseph & Hetrick, LLC for 1 kind of job. Pick one to see what they paid and said.
dana1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
I highly recommend Joseph & Hetrick. I needed help with back taxes and a complex company stock situation, and Deva Hetrick was incredibly responsive—even over the holidays. Her clear, detailed communication immediately built trust.
Her team caught issues buried in my stock plan documents that saved me a significant…
Karen4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
J&H is a fantastic modern tax advisory firm. They are knowledgable and kind, and take the stress away from complex tax situations. I've worked with Deva and her team for several years. They are especially knowledgeable about equity comp and navigating complex tax situations. They are highly responsive and easy to…
Great priceTax Preparation
Jannie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Deva and Randy have been doing my taxes for the past 5 years and I don't know what I would do without them and their team! Through several life changes over the years, they have made what could be a very overwhelming experience very manageable and stress free. The tax document collection process is streamlined and…
Laurie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Joseph and Hetrick have been doing my taxes for years and have made this experience stress free. Every year when I have to gather all my tax documents they seem to improve their process with an up to date planner that makes it so much easier for someone like me who used to spend days and weeks gathering all that…
Great priceTax PreparationTax planning
RyanLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
The price they charge for basic tax preparation is borderline criminal. They prepared a joint file for myself and my wife for $1500. When we interviewed them they talked about tax minimization strategies related to RSUs and other services I would expect for a $1500 tax filing, but none of these strategies were ever…
OverpricedTax Preparation
Cara2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Deva was extremely professional, kind, and knowledgable in helping me feel confident in my tax preparation. I would recommend any of my friends here.
I highly recommend Joseph & Hetrick. I needed help with back taxes and a complex company stock situation, and Deva Hetrick was incredibly responsive—even over the holidays. Her clear, detailed communication immediately built trust.
Her team caught issues buried in my stock plan documents that saved me a significant amount of money, and also reconciled my records with IRS filings to fix discrepancies. Despite a tight timeline, she was always available, working tirelessly through Christmas and New Year’s to get everything done.
What could have been overwhelming was handled with clarity and care. I’m now fully up to date and feel a huge sense of relief. I plan to continue working with them for years to come.”
Response from the owner · 6 months ago
Helping someone get caught up with back taxes and starting fresh is very rewarding, perhaps one of the best parts of our job. We really appreciated how active and engaged you were with this process, Dana!
Karen Stolzenberg4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
J&H is a fantastic modern tax advisory firm. They are knowledgable and kind, and take the stress away from complex tax situations. I've worked with Deva and her team for several years. They are especially knowledgeable about equity comp and navigating complex tax situations. They are highly responsive and easy to communicate with. I highly recommend their services.
Price assessment: Great price
Services: Tax Preparation
Response from the owner · 6 months ago
You're the best, Karen!
Jannie K7 reviewsiTotal number of Google reviews Jannie has written across all businesses on Google Maps, not just this one.
Deva and Randy have been doing my taxes for the past 5 years and I don't know what I would do without them and their team! Through several life changes over the years, they have made what could be a very overwhelming experience very manageable and stress free. The tax document collection process is streamlined and communication is top notch. Even during the off season, they have assisted me with tax related questions and always put my mind at ease. I greatly appreciate and trust their expertise and plan to continue to use them for the unforeseeable future!
Response from the owner · 6 months ago
You are so delightful to work with, Jannie! Your positive spirit and gratitude comes through each year during the tax prep and planning process.
Laurie Brown5 reviewsiTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Joseph and Hetrick have been doing my taxes for years and have made this experience stress free. Every year when I have to gather all my tax documents they seem to improve their process with an up to date planner that makes it so much easier for someone like me who used to spend days and weeks gathering all that information. Now it takes only hours and a few reminders that I need one or 2 more things. I would highly recommend this firm for their attention to detail, their expertise and mostly for their human concern.
Price assessment: Great price
Services: Tax Preparation, Tax planning
Response from the owner · 6 months ago
Laurie, thank you for these compliments. We are honored! Always a pleasure to guide you through the process. We appreciate that you took a moment to write a review.
Ryan LupinskiLocal Guide · 15 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
The price they charge for basic tax preparation is borderline criminal. They prepared a joint file for myself and my wife for $1500. When we interviewed them they talked about tax minimization strategies related to RSUs and other services I would expect for a $1500 tax filing, but none of these strategies were ever extended to us or even explained. They also incorrectly filed out last return when they forgot to include energy saving credits. I had to review the entire return myself to tell them to refile. What a horrible job these con artist pulled. I would never recommend these people to anyone ever. Horrible.
Price assessment: Overpriced
Services: Tax Preparation
Response from the owner · 6 months ago
Regarding the energy credit — you are correct that this was missed on the initial filing, and we sincerely apologize for that oversight.
We'd also like to add for anyone considering this review, that our fees reflect an advisory relationship, not just annual return preparation. Clients who work with us over time benefit from an advisor who knows their situation — their retirement savings strategy, how their investment accounts have shifted, whether equity compensation has created concentration risk, or when a capital loss from a prior year becomes actionable. These aren't one-size-fits-all observations; they come from familiarity built over time. The planning that happens across multiple years — adjusting between 401(k) and IRA contributions, managing gain and loss timing, thinking ahead on tax exposure — is what distinguishes ongoing advisory work from a transactional service, and that distinction is reflected in how we price our engagements.
Our firm is not the best fit for everyone, but we're a firm that deeply cares about our clients and we hope that shines through in the rest of our reviews.
Deva Hetrick, Co-Founder
Cara Wolfe2 reviewsiTotal number of Google reviews Cara has written across all businesses on Google Maps, not just this one.
I have nothing but fantastic things to say about the folks at Joseph & Hetrick. There's a great blend of professionalism, kindness, and competence there, and I greatly appreciate how much they go out of their way to make my part of the job (gathering the information) easier. My own bookkeeping has been less than prompt or organized, and I have only ever felt supported, never judged, in getting things caught up and on track.
Response from the owner · a year ago
Thanks so much for your kind words, Janet! Your gratitude always makes the process so pleasant.
Ellen Stanfill2 reviewsiTotal number of Google reviews Ellen has written across all businesses on Google Maps, not just this one.
Deva has prepared my taxes for the last few years and has done a great job with my complex, multistate situation. She’s very communicative even during the busy season or her own personal time off. Highly recommend!
Response from the owner · a year ago
Thanks, Ellen! The multistate confusion can be so tricky. It's also shockingly common for your W2 to have errors when it comes to multistate reporting. We're so happy that we've been able to support you!
Aaron Davidson11 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
We’ve been working with Joseph and Hetrick Tax Services for the past four years, and they’ve been an incredible partner in managing our finances. Not only have they helped us save money each year, but they’ve also gone above and beyond in guiding us toward smarter, more strategic financial decisions.
They helped us open a SEP IRA, set up and manage tax payments, and overall, they’ve played a big role in helping us mature the way we save and plan for the future. Their team is knowledgeable, responsive, and genuinely invested in our financial well-being. Highly recommend them to anyone looking for more than just a tax preparer—they’re truly trusted advisors.
Response from the owner · a year ago
Aaron, I’m so happy to hear that we’ve had this type of impact. More so than preparing tax returns… tax and financial planning is my favorite part of the job, so this really means a lot to me.
Lauren AllansonLocal Guide · 21 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I have been working with Deva and her team for a few years and could not be happier with their services. Deva is incredibly thorough, takes the time to explain questions, and navigates complexity with ease and diligence. I have been particularly happy with Deva’s ability to understand and support complex equity situations. I feel very confident that Deva maximizes my returns every year and appreciate her consultation both during and outside tax season on tax strategies and planning for the future.
Response from the owner · a year ago
I'm so happy to be working with you, Lauren! Very cool to watch you follow your passions both in your career and personal life, and to guide you with tax advice along the way :)
