SPAS · FINDLAY, OH
Journey Salon & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Journey Salon & Day Spa

Better than 5% of spas · #19 of 20

4.8★325 Google reviewsGoogle star rating as shown on Google Maps.
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
9.3%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Journey Salon & Day Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$41–$89
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Hairstyling”

★★★★ Bailey · 6 months ago

I started going to Journeys a few years ago and that is when I found my amazing hair stylist, Calista! She always does a beautiful job on my hair and I won’t go to anyone else anymore! I now see her at her new salon “Curly Roots Hair Studio” in Lima. So lucky I found her!

Reasonable priceHaircutHairstyling
★★★★★ steve · 9 months ago

Wonderful experience. The staff were very courteous and knowledgeable. The spa offers a relaxing ambience second to none. Journey has something for everyone such as manicures, massages, hair styling, and my personal favorite the salt room. I would recommend Journey to anyone looking for a relaxing experience. Do…

Great priceHairstyling
★★★★★ Courtney · 10 months ago

Alyssa has done my hair twice now and it’s the best it’s ever looked! She is incredibly talented, and she’s also very friendly and helpful. Journey’s is peaceful, pretty, and serene. I enjoy that each stylist has their own alcove including chair and sink; it’s so private. Everyone is very friendly!

Reasonable priceHaircutHairstyling
★★★★★ Dolores · 3 years ago

Hannah made my first experience at Journeys wonderful.Thank you so much for my new style.

HairstylingHaircutShampoo & conditioning
★★★★★ Meagan · Edited 4 years ago

I absolutely love coming here. Allie does an amazing job every time. She's so polite and patient. She's professional and knows her stuff!

HairstylingHaircutWaxing
★★★★★ Trinity · 4 years ago

I absolutely love going to Journey! It is such a relaxing atmosphere and Courtney is amazing with my hair! Highly recommend

HairstylingHaircut
★★★★★ Allie · 5 years ago

Extremely caring staff. Felt very warm and welcoming from the moment I walked in. Great owners! Always enjoy my time here😊

BalayageHairstylingHaircut+ Punctuality+ Cleanliness+ Quality
★★★★★ Ang · 6 years ago

Rating only, no written review.

HairstylingManicure+ Punctuality+ Cleanliness+ Quality

vs category

Blue = Journey, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (8 reviews)2024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 4.33★ (6 reviews)2025-Q3: 4.50★ (2 reviews)2025-Q4: 4.63★ (8 reviews)2026-Q1: 4.29★ (7 reviews)2026-Q2: 4.43★ (7 reviews)2026-Q3: 4.71★ (14 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 28%Reasonable 68%Overpriced 4%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
8
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
44
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
38
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
8
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
98

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+13 / −0
Professionalism
+15 / −1
Responsiveness
+0 / −0
Punctuality
+12 / −0
Value
+8 / −0

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