SPAS · FINDLAY, OH
Journey Salon & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Journey Salon & Day Spa

Better than 5% of spas · #19 of 20

4.8★325 Google reviewsGoogle star rating as shown on Google Maps.
4.57★last 12 monthsAverage stars on reviews from the last 12 months only.
9.3%1–2★ in 2 yrs (avg 1.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
67%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Journey Salon & Day Spa for massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Massage”

★★★★★ Dave · 9 months ago

Best salon and spa in Findlay.

Great priceHaircutPedicureMassage
★★★★★ Jen · 10 months ago

Deep tissue massage, full face wax, and french tip manicure. Amazing service per usual!

Reasonable priceBody waxingMassageManicure
★★★★★ Abigail · 11 months ago

By far the best salon & spa in Findlay! The Journey team is so caring and skilled. I've had massages, facials, haircuts, manicures, and pedicures here and have always left feeling incredibly relaxed and pampered. A truly luxurious experience in Findlay that I would recommend to everyone!

Reasonable priceHaircutPedicureMassage
★★★★★ connie · 3 years ago

Love the way they pamper you! Very professional! You will not be disappointed…book your appointment today!

ManicureMassagePedicure
★★★★★ Shelby · 3 years ago

I had a wonderful massage with Melissa! It was so relaxing. The products used during my massage were very high quality and smelled amazing. The gift shop inside is an added bonus and they have a lot of neat goodies!

Massage
★★★★★ Heather · 3 years ago

Amazing place. I had the best spa day! Had a anti aging facial, massage, spa mani and a spa pedi! If you are there all day the even offer to bring you I'm lunch for $15! Everyone is super friendly.. Really the best Christmas present, telling my husband this is what I want next year too lol ❤

ManicureMassagePedicure
★★★★★ Christina · 3 years ago

Allie does an amazing job on my hair. She always does exactly what I wanted!

Massage

vs category

Blue = Journey, grey = spas average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (8 reviews)2024-Q1: 5.00★ (3 reviews)2024-Q2: 5.00★ (6 reviews)2024-Q4: 5.00★ (2 reviews)2025-Q1: 5.00★ (7 reviews)2025-Q2: 4.33★ (6 reviews)2025-Q3: 4.50★ (2 reviews)2025-Q4: 4.63★ (8 reviews)2026-Q1: 4.29★ (7 reviews)2026-Q2: 4.43★ (7 reviews)2026-Q3: 4.71★ (14 reviews)2026-Q4: 5.00★ (2 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 28%Reasonable 68%Overpriced 4%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
8
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
44
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
38
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
8
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
88
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
98

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+13 / −0
Professionalism
+15 / −1
Responsiveness
+0 / −0
Punctuality
+12 / −0
Value
+8 / −0

Contact

📞 Call (419) 427-2420Request a call backWebsite ↗

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