Analyzing 5,610,2705.6M ReviewsFor 15,36515.4K Experts

Experts Reviews · Company report
Journey Salon & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Journey Salon & Day Spa

Findlay, OH · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 spas · 4.8★ from 325 Google reviews

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Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Journey Salon & Day Spa is better than 8% of spas.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Journey Salon & Day Spa is better than 8% of spas.F
8
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Journey Salon & Day Spa is better than 44% of spas.C
44
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Journey Salon & Day Spa is better than 38% of spas.D
38
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Journey Salon & Day Spa is better than 8% of spas.F
8
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Journey Salon & Day Spa is better than 88% of spas.A
88
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Journey Salon & Day Spa is better than 98% of spas.A
98

Reviews for your job

Customers hired Journey Salon & Day Spa for 8 kinds of job.

Journey Salon & Day Spa for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$41–$89
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Hairstyling”

Bailey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★

I started going to Journeys a few years ago and that is when I found my amazing hair stylist, Calista! She always does a beautiful job on my hair and I won’t go to anyone else anymore! I now see her at her new salon “Curly Roots Hair Studio” in Lima. So lucky I found her!

Reasonable priceHaircutHairstyling
steve2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wonderful experience. The staff were very courteous and knowledgeable. The spa offers a relaxing ambience second to none. Journey has something for everyone such as manicures, massages, hair styling, and my personal favorite the salt room. I would recommend Journey to anyone looking for a relaxing experience. Do yourself a favor and check them out.

Great priceHairstyling
Courtney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Alyssa has done my hair twice now and it’s the best it’s ever looked! She is incredibly talented, and she’s also very friendly and helpful. Journey’s is peaceful, pretty, and serene. I enjoy that each stylist has their own alcove including chair and sink; it’s so private. Everyone is very friendly!

Reasonable priceHaircutHairstyling
Dolores2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Hannah made my first experience at Journeys wonderful.Thank you so much for my new style.

HairstylingHaircutShampoo & conditioning
MeaganLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I absolutely love coming here. Allie does an amazing job every time. She's so polite and patient. She's professional and knows her stuff!

HairstylingHaircutWaxing
Trinity1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I absolutely love going to Journey! It is such a relaxing atmosphere and Courtney is amazing with my hair! Highly recommend

HairstylingHaircut
AllieLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Extremely caring staff. Felt very warm and welcoming from the moment I walked in. Great owners! Always enjoy my time here😊

BalayageHairstylingHaircut+ Punctuality+ Cleanliness+ Quality
AngLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

HairstylingManicure+ Punctuality+ Cleanliness+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 68%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut19$45–$79
Pedicure10$61–$84
Hairstyling8$41–$89
Manicure7$43–$59
Massage7—
Body waxing4—
Skin treatments3$128–$172
Waxing2—

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