Analyzing 5,326,615 Reviews For 14,148 Experts

Experts Reviews · Company report
Journey Salon & Day Spa logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%8+1.2Craft & service 20%44+8.8Value 10%38+3.8Momentum 8%8+0.6Track record 7%88+6.2Accountability 5%98+4.9Experts Score= 28Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.28SCORE

Journey Salon & Day Spa

Findlay, OH · Grade DLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 spas · 4.8★ from 325 Google reviews

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Report card

Percentile vs other spas (100 = best)Percentile vs other companies in the category: 70 means better than 70% of them.. Strongest: accountability and track record; weakest: momentum.

SatisfactionSatisfaction · 35% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Journey Salon & Day Spa is better than 8% of spas.F
8
ReliabilityReliability · 15% of the scoreHow rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Journey Salon & Day Spa is better than 8% of spas.F
8
Craft & serviceCraft & service · 20% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Journey Salon & Day Spa is better than 44% of spas.C
44
ValueValue · 10% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Journey Salon & Day Spa is better than 38% of spas.D
38
MomentumMomentum · 8% of the scoreLast 12 months vs lifetime average — improving or slipping.Journey Salon & Day Spa is better than 8% of spas.F
8
Track recordTrack record · 7% of the scoreReview volume and years with reviews.Journey Salon & Day Spa is better than 88% of spas.A
88
AccountabilityAccountability · 5% of the scoreOwner replies to 1–3★ reviews.Journey Salon & Day Spa is better than 98% of spas.A
98

Reviews for your job

Customers hired Journey Salon & Day Spa for 8 kinds of job.

Journey Salon & Day Spa for skin treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).3.67
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$128–$172
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 36/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 3 Google reviews tagged “Skin treatments”

Danielle10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

If I could give a SIX star rating I would! This was the absolute best massage I’ve ever had in all my travels and in years of having massages. Bobby Jo has an amazing gift that I can’t even describe you - you just have to experience!!! It truly transcended me to the most relaxed that I’ve been in a long time! I’m…

Great priceSkin treatmentsService not listed
Marie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I went in for a body treatment. Didn’t mind the dry brush. I did mind however that my scalp massage was only the top of my head not the base. Also, my legs were only done on the outside for the most part not the whole leg, instead of having me lay on my back to dry brush my back and the back of my legs I had to sit…

Reasonable priceSkin treatments
Danielle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

It was honestly probably the best facial I've ever received. Caitlyn struck the perfect balance between providing a relaxing spa experience while still educating me on my skincare routine. She was really thorough and took her time, making sure to massage my hands, feet, and shoulders. I felt totally relaxed and…

Reasonable priceSkin treatments

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 68%Overpriced 4%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut19$45–$79
Pedicure10$61–$84
Hairstyling8$41–$89
Manicure7$43–$59
Massage7—
Body waxing4—
Skin treatments3$128–$172
Waxing2—

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