Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
JOY NAILS logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%1+0.1Replies to reviews 7%63+4.5Craft & service penalty88−1.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

JOY NAILS

Galveston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 121 hair salons · 4.8★ from 1,346 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JOY NAILS is better than 90% of hair salons.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JOY NAILS is better than 86% of hair salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JOY NAILS is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JOY NAILS is better than 1% of hair salons.F
1
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JOY NAILS is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JOY NAILS is better than 63% of hair salons.B
63

Reviews for your job

Customers hired JOY NAILS for 8 kinds of job.

JOY NAILS for gel manicures

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.43
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$40–$58
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Gel manicures”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 6

All 43 Google reviews tagged “Gel manicures” · showing 20

Gracey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So kind and attentive! We were visiting from out of town and had a wonderful experience.

PedicureDip powderGel manicures
Joyce8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very quick and listened to what I needed

Customer photo from Joyce's review
Paid $60–80Gel manicures
Camille5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Beautiful nails!

Paid $40–60Gel manicures
EDDY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Come to this place every time we are on the island!! They get you in quick and do exceptional work!! Can’t say enough good things about these folks!!

Paid $60–80PedicureManicureGel manicures
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

My daughter and I are in town, and thankfully found Joy Nails! It was a wonderful experience! Can did a perfect job on my nails - and the other gentlemen who did my daughter’s nails and the two ladies who did our pedicures were great. We plan to make this a tradition every summer when we come visit!

Customer photo from Ashley's review
Paid $100–120PedicureDip powderGel manicures
Sarah10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Wonderful place! Super fast, friendly and did a great job on my nails ✨

Paid $20–40Gel manicures
Brooke3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service! Sweet people!

Paid $40–60Gel manicures
Veronica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Staff was very friendly, my husband and I both got a relaxing pedicure and Tammy did an excellent job on my manicure. Highly recommend and will definitely be back in November!

Paid $100–120PedicureGel manicures
adriana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’ve been here for some time now and have always had an amazing experience! Tina is wonderful for pedicures, very relaxing.

Paid $20–40PedicureGel manicures
Elle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Me and my daughter went at 4 on a Thursday my daugthers acrylics are not straight and they got gel polish all over her skin. The old man that worked on me was extremely sweet however I’m missing polish on my nails, he didn’t cover the whole nail.his hands were very shaky I felt bad for him. $200 for both of us and it just wasn’t good enough for $200

Paid $200+PedicureGel manicures
Izzy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This was soooo nice. I really loved how they give you what you want and accommodate to everyone's needs. I also loved how clean it was! Everyone is super nice and I was able to get in fast. The massage was so good too! Overall a very good experience!

Paid $100–120PedicureGel manicures
Meghan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing. Never had pedicure done or manicure. Relaxing. Calm. And everyone is very sweet. Thank you for taking care of me!.

Paid $80–100PedicureManicureGel manicures
Avery1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great experience at Joy Nails!! Walked in without an appointment and did not have to wait. I love the way my nails and toenails turned out, and it was reasonably priced!

PedicureGel manicures
JacquelineLocal Guide · 64 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

My absolute favorite place to get my nails done! Beautiful environment, the kindest owners and Jasmine is my nail guru. Love coming here every 2 weeks.

Paid $40–60Nail polish changesPedicureDip powder
makaylee8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Such a relaxing place and everyone was so nice! Ken is awesome! He was so kind and gave the most relaxing foot massage!

Paid $80–100Nail polish changesPedicureManicure
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Super quick but extremely thorough and beautifully executed. Very professional and attentive to detail — exactly what I wanted for my baby shower!

Paid $60–80Gel manicures
TrinaLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very friendly, welcoming and do a good job. I'm super ticklish and it wasn't even that bad. Took their time, but also speedy and made sure it looked great. Thank you.

PedicureGel manicures
Paula6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Joy nails is a wonderful salon. Very friendly people and the salon is very clean. I always use Jasmine and she is extremely attentive to what I need.

Paid $80–100PedicureManicureGel manicures
crystal7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben and Tina are the best!!!! They are my go to people!! The best nail salon on the island;!! Their always super sweet and professional!!! Go check em out!!

Paid $40–60Nail polish changesAcrylic nailsPedicure
Renee6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Wonderful service and excellent work,. Highly recommend!

Paid $120–140PedicureGel manicures

Show more gel manicures reviews (23 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure626$43–$66
Manicure261$43–$71
Foot massages131$45–$76
Acrylic nails130$48–$83
Sculpted nails60—
Nail art56$45–$76
Nail polish changes48—
Gel manicures43$40–$58

Compare with

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