Analyzing 10,634,67110.6M ReviewsFor 30,17630.2K Experts

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JOY NAILS

Nail salon · Galveston, TX · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%1+0.1Replies to reviews 7%63+4.5Craft & service penalty88−1.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#99 of 121 hair salonsPosition by Experts Score among all companies we track in this category. · better than 18%
4.8 ★★★★★ 1,346 Google reviews · 24 photos
94%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
87%reviews answered by the owner
$58typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (409) 632-7215Request a call backWebsite ↗

JOY NAILS at a glance

Google reviewers rate JOY NAILS 4.8 out of 5 based on 1346 reviews, with the owner responding to 87% of feedback. Customers frequently praise the staff's friendliness, punctuality in seating walk-ins, and the quality of manicures, pedicures, and massages. However, lower-rated reviews cite inconsistent service quality, including rushed appointments, messy application, and staff arguments, while also noting that prices are often described as expensive and lacking transparency.

  • Google rating: 4.8 out of 5 from 1,346 reviews (94% five-star).
  • Reviews on this page: 1,346 Google reviews (1,085 with written comments, 182 with photos).
  • Owner responses: the business replied to 87% of reviews.
  • Most recent review: November 12, 2026.
  • Service: Hair Salon serving Galveston, Texas.

Data from Google, last updated November 12, 2026.

Score profile vs other hair salons

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction90Reliability86Craft & service88Value1Momentum100Replies to reviews63Satisfaction: 90 (median 88)Reliability: 86 (median 84)Craft & service: 88 (median 97)Value: 1 (median 97)Momentum: 100 (median 100)Replies to reviews: 63 (median 52)
JOY NAILSHair Salons median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JOY NAILS: 90/100 on this factor. Category median: 88.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JOY NAILS: 86/100 on this factor. Category median: 84.A
86
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JOY NAILS: 88/100 on this factor. Category median: 97.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JOY NAILS: 1/100 on this factor. Category median: 97.F
1
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JOY NAILS: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JOY NAILS: 63/100 on this factor. Category median: 52.B
63

Bar = this company · dark tick = category median.

Star ratings

1,346 Google reviews we collected

  • 5 stars1,26194%
  • 4 stars403%
  • 3 stars50%
  • 2 stars60%
  • 1 star343%

Praise vs complaints

Phrases our text analysis found in 1,085 written reviews

  • Praise1,12397%
  • Complaints383%

Price

What customers reported paying

$580% vs typical hair salons

Middle half of what 663 customers paid ($45–$81) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude45639%
  • Quality & results39934%
  • Would recommend13812%
  • Speed & response867%
  • Price & value565%
  • Honesty & trust161%
  • Communication101%

What customers talk about

We read 1,085 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They fit us in quickly and were so kind and fair priced.”
    “It was very unprofessional and they shouldn't be arguing in front of customers.”
  • “They did a great job and we loved every minute there!”
    “…e actual paint job its self being decent, but the service itself was horrible and made me feel like a huge issue and like I was being judged the whol…”
  • “I would highly recommend this place to anyone looking for a manicure or pedicure.”
    “I definitely don't recommend this place; it's the worst.”
  • “I was seen promptly, I was seated as soon as I walked in for me pedicure.”
    “We came in late in the day and they took care of all four of us.”
  • “The prices are reasonable and you can find people that you can understand and communicate with”
    “Prices are very expensive and not transparent with the cost of everything”
  • “So personable, kind, and I love the way they are genuine!”
    “🚩🚩🚩🚩🚩Yal leaving replies on my review this how I went home since I'm lying.”
  • “They where amazing service very very sweet fast paced and love to communicate with their customers I highly recommend to go to this wonderful nail shop”

People customers mention

  • Caroline 35 reviews
  • Tina 26 reviews
  • Ben 22 reviews
  • Jasmine 22 reviews
  • Tammy 18 reviews
  • Can 18 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired JOY NAILS for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Lynn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 hours ago★★★★★

Always great service! Always great results! Ben and Tom are the best!!! Actually, you can’t go wrong with anyone here!

Paid $60–80Acrylic nails
Linh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

The best Spa pedicure was excellently done by Tina as usual. I am relaxed and pampered. Tina always give the best massage. Thank you Tina.

Paid $60–80Pedicure
TmaxLocal Guide · 316 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Great service and great product! Awesome staff and management. They treated us like millionaires!

Customer photo from Tmax's reviewCustomer photo from Tmax's review
Paid $40–60Nail polish changes
Keri7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The staff at Joy Nails is so friendly and kind. Tom did my pedicure and made sure that I was ok at each step. I’m in town visiting for work but if I ever come back, I know where to go.

Paid $20–40Pedicure
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My sisters and I walked into the salon at 6:30, feeling terrible for arriving so late. But our hotel check-in took a very long time and we didn't get to check-in until hours later. We planned to get our nails done before leaving on a cruise the next morning. These ladies (and the owner) were so welcoming even though…

Paid $80–100PedicureManicure
Jose1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Came here for my first pedicure in my life, I had Mr. T and he was awesome. Hot wax hot stone was awesome.

Paid $40–60Pedicure

Jobs customers hired them for

JobReviewsCategory typical
Pedicure626$43–$66
Manicure261$43–$71
Foot massages131$45–$76
Acrylic nails130$48–$83
Sculpted nails60—
Nail art56$45–$76
Nail polish changes48—
Gel manicures43$40–$58

Compare with

Photos

Customer reviews

4.8 ★★★★★ 1,346 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Lynn Clore3 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Always great service! Always great results! Ben and Tom are the best!!! Actually, you can’t go wrong with anyone here!

  • Price: $60–80
  • Services: Acrylic nails
  • Service duration: 30–60 min
  • Maintenance: Pristine
Response from the owner · 2 months ago

Thank you very much for your reviews. We always try our best to make you happy. Please come back soon.

Linh Nguyen1 reviewTotal number of Google reviews Linh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best Spa pedicure was excellently done by Tina as usual. I am relaxed and pampered. Tina always give the best massage. Thank you Tina.

  • Price: $60–80
  • Services: Pedicure
Response from the owner · 2 months ago

You are very nice. I appreciate your time leaving feedback for our store. See you soon.

maribet LaPread1 reviewTotal number of Google reviews maribet has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tammy is great, she does everything I ask for.

  • Services: Acrylic nails
Response from the owner · 12 hours ago

Thank you very much for your feedback. We were glad to serve you.

Rachael MyersLocal Guide · 6 reviewsTotal number of Google reviews Rachael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience. They fit us in quickly and were so kind and fair priced.

Response from the owner · 5 days ago

It is awesome. Love to see you in love with our service. Come back to see us soon. We have many more fantastic services for you to try.

Natalie Sampson5 reviewsTotal number of Google reviews Natalie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent work!

  • Services: Acrylic nails
Response from the owner · 5 days ago

Thank you very much for your reviews. We always try our best to make you happy. Please come back soon.

Tmax TabletLocal Guide · 316 reviewsTotal number of Google reviews Tmax has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and great product! Awesome staff and management. They treated us like millionaires!

  • Price: $40–60
  • Services: Nail polish changes
Response from the owner · 5 days ago

Love to see you like our services. We have plenty more for you to try. We are looking forward to serving you again.

Theresa Bush3 reviewsTotal number of Google reviews Theresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great service and people, pedicure was awesome

  • Price: $40–60
  • Service duration: 30–60 min
  • Maintenance: Pristine
Response from the owner · a week ago

Thank you very much for your reviews. We always try our best to make you happy. Please come back soon.

Taylor Adams2 reviewsTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great experience! Beautiful mani pedi!

Response from the owner · a week ago

You are very nice. I appreciate your time leaving feedback for our store. See you soon.

Keri Kirk7 reviewsTotal number of Google reviews Keri has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The staff at Joy Nails is so friendly and kind. Tom did my pedicure and made sure that I was ok at each step. I’m in town visiting for work but if I ever come back, I know where to go.

  • Price: $20–40
  • Services: Pedicure
  • Service duration: 0–30 min
  • Maintenance: Well-kept
Response from the owner · 2 weeks ago

Wonderful. I am smiling reading your feedback. Customers’ satisfaction is the energy for us to work better. Love to have you back soon.

Sarah Alexander5 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did amazing!! Very clean very friendly. I love them I will be back!!

  • Price: $120–140
  • Services: Acrylic nails
Response from the owner · 2 weeks ago

Love to see you like our services. We have plenty more for you to try. We are looking forward to serving you again.

JOY NAILS on Google Maps →

Business details