Beauty salon · Galveston, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%91+23.7Value 15%93+14.2Craft & service penalty99−0.1Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 121 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★60 Google reviews · 20 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$43typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Rouz Hair Salon 4.9 out of 5 based on 60 reviews. Customers frequently praise the stylist for listening to their requests, providing accurate cuts and color services, and maintaining affordable pricing. Many highlight the welcoming atmosphere and professional communication during appointments. One low-star review criticizes the phone customer service for being abrupt when discussing pricing, though the owner has not responded to any reviews.
Google rating: 4.9 out of 5 from 60 reviews (97% five-star).
Reviews on this page: 60 Google reviews (51 with written comments, 8 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 1, 2026.
Service: Hair Salon serving Galveston, Texas.
Data from Google, last updated November 12, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Rouz Hair SalonHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rouz Hair Salon: 93/100 on this factor. Category median: 88.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rouz Hair Salon: 91/100 on this factor. Category median: 84.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rouz Hair Salon: 99/100 on this factor. Category median: 97.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rouz Hair Salon: 93/100 on this factor. Category median: 97.A
93
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rouz Hair Salon: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 52.–
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Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5897%
4 stars12%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 51 written reviews
97%praise
Praise5797%
Complaints23%
Price
What customers reported paying
$43-26% vs typical hair salons
Middle half of what 11 customers paid ($30–$64) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2034%
Quality & results1424%
Price & value814%
Would recommend814%
Speed & response47%
Honesty & trust35%
Communication23%
What customers talk about
We read 51 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I haven't had my hair done professionally for over 30 years because of bad hair dressers, Rouz has restored my faith!”
“Wonderful experience, I chose her due to her ratings and i am so glad I did.”
“She works with you, listens to you and makes you feel at home, price is very affordable!”
“I’m so happy with the result and would definitely recommend her!”
“I would definitely recommend her to anyone in need of a quick fix, color, cut or treatment.”
“First time that I trusted someone to trim my beard also.”
“She really listened to what I wanted and did a beautiful job with my hair.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rouz Hair Salon for 3 kinds of job. Pick one to see what they paid and said.
LucilleLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Wonderful experience, I chose her due to her ratings and i am so glad I did. She works with you, listens to you and makes you feel at home, price is very affordable! I haven't had my hair done professionally for over 30 years because of bad hair dressers, Rouz has restored my faith!! Thank you for the wonderful cut and such kindness ❤️
Paid $20–40Haircut
MicheleLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rose is now my new best friend. Love her and the fabulous hair cut I got. Highly recommend this place.
Paid $40–60HaircutHairstyling
SalmaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had a great experience at Rouz Hair Salon! Rouz did my haircut, and she was absolutely amazing. She really listened to what I wanted and did a beautiful job with my hair. I’m so happy with the result and would definitely recommend her! ❤️
Paid $20–40Haircut
Tom8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I can't remember the last time that I had a haircut that I really liked! Normally I had a 50/50 chance at having to wear a baseball cap for 2 months.
Thank you so much for such an awesome job. First time that I trusted someone to trim my beard also. It came out better than I expected. I will only go to you from now on
Best salon that I have been to
Paid $20–40Haircut
Rachael11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Went in to get a hair cut and she was a delight. Absolutely recommend her to anyone.
Paid $40–60Haircut
ValerieLocal Guide · 230 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Rouz was fabulous. Even though I live in Galveston, I was still driving to the Heights to see my stylist. After 6 yrs of that, I decided I needed to find someone local. I had seen a few folks recommend her online, so I took a leap of faith. She was personable, professional, and welcomed me like I was coming into her…
Wonderful experience, I chose her due to her ratings and i am so glad I did. She works with you, listens to you and makes you feel at home, price is very affordable! I haven't had my hair done professionally for over 30 years because of bad hair dressers, Rouz has restored my faith!! Thank you for the wonderful cut and such kindness ❤️
Price: $20–40
Services: Haircut
Atmosphere: Relaxing, Cozy
Maintenance: Well-kept
Gabriela Serna4 reviewsiTotal number of Google reviews Gabriela has written across all businesses on Google Maps, not just this one.
I had a great experience at Rouz Hair Salon! Rouz did my haircut, and she was absolutely amazing. She really listened to what I wanted and did a beautiful job with my hair. I’m so happy with the result and would definitely recommend her! ❤️
Price: $20–40
Services: Haircut
Pam Newberry MullenLocal Guide · 18 reviewsiTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
I can't remember the last time that I had a haircut that I really liked! Normally I had a 50/50 chance at having to wear a baseball cap for 2 months.
Thank you so much for such an awesome job. First time that I trusted someone to trim my beard also. It came out better than I expected. I will only go to you from now on
Best salon that I have been to
Price: $20–40
Services: Haircut
Kelsie McCravenLocal Guide · 18 reviewsiTotal number of Google reviews Kelsie has written across all businesses on Google Maps, not just this one.
This woman SLAYED MY HAIR, I am
Absolutely soooo in love with it! I was nervous to get a bob cut for the first time but she styled and cut it so perfectly and I Couldn’t be happier!
Sherry Kay10 reviewsiTotal number of Google reviews Sherry has written across all businesses on Google Maps, not just this one.
I was ready to try a new hairstyle and a new stylist. I read Rouz’ reviews and decided to get an appt with her. I asked her to give me a style that she thought would work with my hair, and she did a great job. She’s very talented, has reasonable prices and is a super nice person, to boot! I highly recommend her!
Services: Haircut, Hairstyling, Service not listed
One Fine Day2 reviewsiTotal number of Google reviews One has written across all businesses on Google Maps, not just this one.
Rouz is amazing! I was looking for someone who could handle big curly hair and refresh my color. She did a great job and an amazing blowout which anyone with curly hair knows, not everyone can tame it well. Highly recommended. She makes you feel very welcome and is very knowledgeable. If you are looking for a hair stylist, colorist, haircut or a great blowout in Galveston, come see Rouz!
Services: Haircut, Hairstyling, Service not listed
