iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%84+20.4Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty80−2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#58 of 121 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 53%
4.8★★★★★856 Google reviews · 24 photos
92%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
$68typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the salon's friendly staff, quick service, and willingness to accommodate last-minute requests or walk-ins for manicures, pedicures, and massages. However, several low-rated reviews highlight inconsistent pricing, poor communication regarding costs, and instances where technicians ignored client discomfort or produced uneven polish application. The owner actively responds to the majority of customer feedback, addressing both positive experiences and complaints about service quality.
Google rating: 4.8 out of 5 from 856 reviews (92% five-star).
Reviews on this page: 856 Google reviews (663 with written comments, 159 with photos).
Owner responses: the business replied to 97% of reviews.
Most recent review: November 11, 2026.
Service: Hair Salon serving Galveston, Texas.
Data from Google, last updated November 12, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bell Nails & SpaHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Bell Nails & Spa: 89/100 on this factor. Category median: 88.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Bell Nails & Spa: 84/100 on this factor. Category median: 84.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Bell Nails & Spa: 80/100 on this factor. Category median: 97.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Bell Nails & Spa: 79/100 on this factor. Category median: 97.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Bell Nails & Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Bell Nails & Spa: 100/100 on this factor. Category median: 52.A
100
Bar = this company · dark tick = category median.
Star ratings
856 Google reviews we collected
4.8of 5
5 stars78692%
4 stars273%
3 stars81%
2 stars61%
1 star293%
Praise vs complaints
Phrases our text analysis found in 663 written reviews
95%praise
Praise64795%
Complaints325%
Price
What customers reported paying
$68+16% vs typical hair salons
Middle half of what 293 customers paid ($50–$96) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results24035%
Staff & attitude22834%
Would recommend9214%
Price & value518%
Speed & response507%
Honesty & trust122%
Communication61%
What customers talk about
We read 663 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Absolutely amazing experience at Bell Nails & Spa in Galveston!”
“Honestly I’m a person who like my nails long but I’m sorry I had a poor service with them & im from Victoria and happened to be here in Galveston ,the…”
“Nice staff , accommodating to walk in for or tx prior to our cruise and special request.”
“If you’re in Galveston, I highly recommend stopping by.”
“" I calmly replied "Well I recommend you clean them again.”
“Extremely relaxing, professional, and worth every penny.”
“Overpriced, pushy, do not go for natural real nails.”
“Needed a quick set and the price was good and they did exactly what I wanted to.”
“I honestly think this is the best place I’ve ever been when it comes to get your nails and feet done!”
“Kay and Lilly treated me with great kindness and they removed a bad nail job I did in spring Tx , she listened to what I wanted and I love my nails !”
People customers mention
Kathy23 reviews
Vivian21 reviews
Mia11 reviews
Kay7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Bell Nails & Spa for 8 kinds of job. Pick one to see what they paid and said.
Kelly9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Needed a quick set and the price was good and they did exactly what I wanted to. Easy to communicate with my girl. I can’t remember her name. It was quick and the had lots of customers.
Paid $60–80Nail artAcrylic nailsNail designs
TaylorLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I came in from out of town for our cruise and needed my nails done last minute. This place was amazing. The staff was so sweet and very personable. Highly recommend!
Paid $140–160Foot massagesNail artNail extensions
Ame4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
I am always nervous trying a new place but these ladies were friendly the moment I walked in, super accommodating and professional. The quality was great. I will definitely be back
Paid $80–100
amber9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kim was amazing im here from out of town and the service I got from her id be willing to drive 5 hours
Paid $40–60Nail polish changesPedicureWaxing
Elissa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service. Very friendly
We were down for vacation and needed a little girl time. Thank you for the great service/drink
Paid $40–60Dip powder
Alaisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very nice nail Salon. Professional staff went above and beyond very please with service.
Visited this shop while on vacation on Tuesday November 3rd.had a manicure which only lasted over night polish pealed off.
50 pedicure that the polish was wasn't even and in a blob on one toe.
Didn't have time to return to the shop.
Was very disappointed in my service
Services: Foot massages, Nail painting, Hand & foot massages, Pedicure
Busyness: A little busy
Service duration: 0–30 min
Maintenance: Acceptable
Response from the owner · 10 hours ago
We would like to apologize for your recent experience and sorry to hear you were less than satisfied with our services. We pride ourselves and the high-quality standards we maintain and would like to make things right. Please give us a call back and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Hailey Aguilar1 reviewiTotal number of Google reviews Hailey has written across all businesses on Google Maps, not just this one.
WOW. So kind of you. Thank you for your feedback. Have a wonderful day. See you soon.
LaBreeska McCulloughLocal Guide · 17 reviewsiTotal number of Google reviews LaBreeska has written across all businesses on Google Maps, not just this one.
In the middle of getting a full set of nails and botanical pedicure and my husband got a 20 min feet massage. Nice staff , accommodating to walk in for or tx prior to our cruise and special request. Also gave refreshments did my set at the pedicure chair. Don’t know prices yet and I’m getting a wax so we shall see how bad or great the prices are.
Response from the owner · a week ago
Love to see you like our services. We have plenty more for you to try. We are looking forward to serving you again.
