iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%85+20.6Value 14%100+14.1Replies to reviews 7%98+6.9Craft & service penalty98−0.2Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 121 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 60%
4.8★★★★★995 Google reviews · 23 photos
91%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$53typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Joy Nails II 4.8 out of 5 stars based on 995 reviews, with the owner responding to 94 percent of comments. Customers frequently praise the staff for being friendly and punctual, noting that the salon accommodates walk-ins and offers reasonable pricing for manicures, pedicures, and eyebrow services. However, some low-star reviews highlight inconsistent polish application, rushed appointments, and instances of rude phone interactions or unexpected charges for specific design add-ons.
Google rating: 4.8 out of 5 from 995 reviews (91% five-star).
Reviews on this page: 995 Google reviews (801 with written comments, 119 with photos).
Owner responses: the business replied to 94% of reviews.
Most recent review: November 12, 2026.
Service: Hair Salon serving Galveston, Texas.
Data from Google, last updated November 12, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Joy Nails IIHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Joy Nails II: 88/100 on this factor. Category median: 88.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Joy Nails II: 85/100 on this factor. Category median: 84.A
85
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Joy Nails II: 98/100 on this factor. Category median: 97.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Joy Nails II: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Joy Nails II: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Joy Nails II: 98/100 on this factor. Category median: 52.A
98
Bar = this company · dark tick = category median.
Star ratings
995 Google reviews we collected
4.8of 5
5 stars90391%
4 stars354%
3 stars141%
2 stars71%
1 star364%
Praise vs complaints
Phrases our text analysis found in 801 written reviews
96%praise
Praise78696%
Complaints294%
Price
What customers reported paying
$53-10% vs typical hair salons
Middle half of what 443 customers paid ($41–$73) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude32340%
Quality & results28535%
Would recommend9812%
Speed & response486%
Price & value435%
Communication111%
Honesty & trust71%
What customers talk about
We read 801 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service was fast, friendly and professional, and I am very happy with my experience.”
“At my last visit, the nail tech was inpatient and honestly very rude to me.”
“T are simply wonderful humans and they all do a fantastic job.”
“Not sure if new owners or what is going on, had a terrible experience yesterday.”
“Highly recommend Joy Nails - it’s the only nail salon I will go to.”
“Never going back!”
“Said we were in a hurry and they got everything done super quick and were very friendly the whole time!”
“Caroline was great she did my nails so perfect and the pricing was fair I'm missing 2 fingers and she didn't even charge me for those 2 fingers most places do.”
“making gel nail polish cat eye a very expensive price?”
“He also listened when I noticed that the fix was going in the wrong direction.”
“You can tell she genuinely cares about her customers and works hard to make sure everyone has a great experience.”
People customers mention
Helen25 reviews
Caroline24 reviews
Evan19 reviews
Ann10 reviews
Pedicure8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Joy Nails II for 8 kinds of job. Pick one to see what they paid and said.
Madeline1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 hours ago★★★★★
Got my eyebrows threaded here while visiting. Caroline did absolutely amazing!!! She was so kind and love how my brows turned out. Definitely reccomend
Paid $1–20
Bailey9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
I’ve been all over the island trying to find THE nail salon and this one is it! Staff are very nice! Service this phenomenal! And the prices are very good!
Paid $60–80
Martye5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
You’ve got to pop in and see them. Avan, Ann, Caroline, and Mr. T are simply wonderful humans and they all do a fantastic job. Thanks, y’all!
Paid $40–60
anna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Got my eyebrows waxed here and they turned out amazing! she took the time to really look at my eyebrows and told me what would be best. Also, the 10% student discount is such a kind gesture! Definitely reccomend this place to students on the island.
Paid $1–20
Nova2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
came in as a walk in, were able to service me asap and amazing customer service!
Paid $20–40
ShelbyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Evan did my pedicure and it was great! His leg and foot massage was very therapeutic.
Got my eyebrows threaded here while visiting. Caroline did absolutely amazing!!! She was so kind and love how my brows turned out. Definitely reccomend
Price: $1–20
Service duration: 0–30 min
Response from the owner · 3 hours ago
Thank you so much, Madeline! We’re delighted Caroline made you feel welcome and that you love how your brows turned out. We truly appreciate your recommendation!
Lisa Henderson2 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
I’ve been all over the island trying to find THE nail salon and this one is it! Staff are very nice! Service this phenomenal! And the prices are very good!
Price: $60–80
Seasonal theme: Winter
Service duration: 30–60 min
Atmosphere: Relaxing, Modern, Cozy
Maintenance: Pristine
Response from the owner · 3 days ago
Thank you so much, Bailey. We’re thrilled to hear that we’re your salon find on the island. The team will be delighted that you loved the service, friendliness, and pricing. We look forward to seeing you again soon.
Martye Hill5 reviewsiTotal number of Google reviews Martye has written across all businesses on Google Maps, not just this one.
You’ve got to pop in and see them. Avan, Ann, Caroline, and Mr. T are simply wonderful humans and they all do a fantastic job. Thanks, y’all!
Price: $40–60
Busyness: Not busy
Maintenance: Pristine
Response from the owner · 5 days ago
Thank you so much for the wonderful review, Martye. We are thrilled to hear Avan, Ann, Caroline, and Mr. T made your visit special. Your recommendation means a lot to our team. We look forward to welcoming you back soon.
Kodiellen Campbell4 reviewsiTotal number of Google reviews Kodiellen has written across all businesses on Google Maps, not just this one.
Came in for a manicure and pedicure for the first time recently with my mom. Mr. T, Anne, Avan, and Caroline were wonderful! Service was fast, friendly and professional, and I am very happy with my experience. We will be back!
Busyness: Not busy
Maintenance: Pristine
Response from the owner · 5 days ago
Thank you, Kodiellen, for choosing us and for the wonderful review. We are so glad Mr. T, Anne, Avan, and Caroline made your first manicure and pedicure with your mom fast, friendly, and professional. We look forward to welcoming you both back soon!
Matthew Mosley5 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Anne was amazing! Very sweet and does a phenomenal job! Highly recommend.
Price: $20–40
Services: Service not listed
Maintenance: Well-kept
Response from the owner · 6 days ago
Thank you, Matthew, we really appreciate your kind words. We are so glad Anne was sweet and did a phenomenal job. Your recommendation means a lot and we look forward to seeing you again.
anna6 reviewsiTotal number of Google reviews anna has written across all businesses on Google Maps, not just this one.
Got my eyebrows waxed here and they turned out amazing! she took the time to really look at my eyebrows and told me what would be best. Also, the 10% student discount is such a kind gesture! Definitely reccomend this place to students on the island.
Price: $1–20
Service duration: 0–30 min
Atmosphere: Relaxing, Traditional
Maintenance: Well-kept
Response from the owner · a week ago
Thank you so much, Anna, for the wonderful review. We are delighted your eyebrow wax turned out amazing and that our technician took the time to find the best shape for you. We're glad the 10% student discount was helpful and appreciate you recommending us to students on the island.
Nova Wagner2 reviewsiTotal number of Google reviews Nova has written across all businesses on Google Maps, not just this one.
came in as a walk in, were able to service me asap and amazing customer service!
Price: $20–40
Response from the owner · a week ago
Thank you, Nova, for the wonderful review. We're so glad we could accommodate your walk-in visit and that you had an amazing experience with our team. Your kind words mean a lot and will be shared with the staff. We look forward to serving you again.
Shelby DauesLocal Guide · 14 reviewsiTotal number of Google reviews Shelby has written across all businesses on Google Maps, not just this one.
Evan did my pedicure and it was great! His leg and foot massage was very therapeutic.
Price: $20–40
Service duration: 30–60 min
Atmosphere: Relaxing, Modern, Traditional, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Thank you so much, Shelby! We are thrilled to hear Evan gave you a great pedicure and that the leg and foot massage felt therapeutic. We will pass your kind words along to Evan. We look forward to seeing you again soon.
Kim CapraroLocal Guide · 113 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
Carolyn was amazing my eyebrows were overdue and made them look great .
She welcomed me to the island 🏝
Definitely ask for Carolyn
Price: $1–20
Service duration: 0–30 min
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
Response from the owner · a week ago
Thank you so much for the lovely review, Kim! We are thrilled Carolyn took such great care of your eyebrows and made you feel welcomed to the island. We will be sure to pass along your kind words to her. We appreciate you recommending Carolyn and look forward to seeing you again.
