Analyzing 10,639,13710.6M ReviewsFor 30,18530.2K Experts

Experts Reviews · Company report
JOY NAILS logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%1+0.1Replies to reviews 7%63+4.5Craft & service penalty88−1.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

JOY NAILS

Galveston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 121 hair salons · 4.8★ from 1,346 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JOY NAILS is better than 90% of hair salons.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JOY NAILS is better than 86% of hair salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JOY NAILS is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JOY NAILS is better than 1% of hair salons.F
1
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JOY NAILS is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JOY NAILS is better than 63% of hair salons.B
63

Reviews for your job

Customers hired JOY NAILS for 8 kinds of job.

JOY NAILS for manicure

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.262
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$43–$71
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Manicure”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 19

All 262 Google reviews tagged “Manicure” · showing 20

Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My sisters and I walked into the salon at 6:30, feeling terrible for arriving so late. But our hotel check-in took a very long time and we didn't get to check-in until hours later. We planned to get our nails done before leaving on a cruise the next morning. These ladies (and the owner) were so welcoming even though…

Paid $80–100PedicureManicure
Kathy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service and friendly staff! Highly recommend!

Paid $40–60Nail polish changesPedicureManicure
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

I’ve been receiving extraordinary service from Joy Nails for 10 years!! They are the very best in every category, plus they give back to our community in so many ways. I highly recommend Joy Nails.

Paid $100–120Acrylic nailsFoot massagesPedicure
anonymous3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I love it here i come all the time never disappoints

Acrylic nailsPedicureManicure
Grace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Can is the best!

Paid $40–60Manicure
EDDY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Come to this place every time we are on the island!! They get you in quick and do exceptional work!! Can’t say enough good things about these folks!!

Paid $60–80PedicureManicureGel manicures
Stephanie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Wonderful services as always 💯❗️Chrome finish over bubble bath French by Caroline 💕

Customer photo from Stephanie's review
Paid $100–120PedicureManicure
Zinia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tina the nail lady was very attentive if I could put 10 stars I would

Paid $60–80Manicure
Roger7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Linn and ms Tina, amazing manners wonderful service they had seen me struggling with my phone while I was soaking my nails and they brought me a phone holder. Also asking if I’m okay while soaking no pain. Very caring beautiful attitudes. Highly recommend this place..

Paid $60–80Manicure
Mahayla4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Tammy is amazing! I love this place for when I’m on vacation here. I definitely recommend it!

Paid $40–60PedicureManicure
ReneeLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tom gave me a pedicure today and did a beautiful job! I've been going to Ben for my manicures and am always pleased with his work. He's the ultimate expert!

Paid $60–80PedicureDip powderManicure
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Had a great time today! Thanks Jasmine and Anne

Paid $40–60Foot massagesPedicureManicure
Allison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Love them!! They do a great job!!

PedicureManicure
JenniferLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I always love frequenting Joy’s nails, they do a great job with reasonable prices!

PedicureManicure
Russell6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

From out of town. Called to schedule an appointment at the very last minute. Uber driver drove slow as watching paint dry. Finally got here and LE was amazing. Everyone was professional and customer focused. Not a lot side conversations from employees. Great place.

PedicureManicure
Meghan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amazing. Never had pedicure done or manicure. Relaxing. Calm. And everyone is very sweet. Thank you for taking care of me!.

Paid $80–100PedicureManicureGel manicures
Ashlie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Do yourself a favor and go to Nail and Spa of Texas instead!! I would have given a "4" after our pedicures, they were okay, and the ladies were friendly. The reason for the "1" rating is, when my pedicure was finished, the man and woman started arguing about who would take me next. The lady walked up to me and told…

Paid $80–100PedicureDip powderManicure
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

We were treated very poorly. Workers were arguing and the service was awful.

PedicureManicure
Crystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I walked in asked for a mani pedi, French tip gel on my natural nails. Tammy took care to shape and fix my nails before the polish. Everyone was nice when I entered, they greeted me and it was only a short wait on a busy night. I’ll come back again!

Paid $120–140PedicureManicure
Lauren9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Joy Nails is great!! Today, I had the best pedicure with hot stone massage and parrafin!! Very relaxing experience, I am coming back!!!

Paid $60–80PedicureManicure

Show more manicure reviews (242 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure626$43–$66
Manicure261$43–$71
Foot massages131$45–$76
Acrylic nails130$48–$83
Sculpted nails60—
Nail art56$45–$76
Nail polish changes48—
Gel manicures43$40–$58

Compare with

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