Analyzing 10,646,88810.6M ReviewsFor 30,21030.2K Experts

Experts Reviews · Company report
JOY NAILS logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%1+0.1Replies to reviews 7%63+4.5Craft & service penalty88−1.2Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

JOY NAILS

Galveston, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 121 hair salons · 4.8★ from 1,346 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JOY NAILS is better than 90% of hair salons.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JOY NAILS is better than 86% of hair salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JOY NAILS is better than 88% of hair salons.A
88
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JOY NAILS is better than 1% of hair salons.F
1
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JOY NAILS is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JOY NAILS is better than 63% of hair salons.B
63

Reviews for your job

Customers hired JOY NAILS for 8 kinds of job.

JOY NAILS for polish removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Polish removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5

All 26 Google reviews tagged “Polish removal” · showing 20

ShayLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

They are very friendly and kind. They are attentive and do an amazing job. I finally found my salon. My Daughters love coming here with me as well.Can was great

Paid $80–100Foot massagesSculpted nailsNail art
Aubrey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I got a very nice pedicure at joy nails, Tom did a great job!

Foot massagesPolish removalNail painting
Richard5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

This has been our go to salon on the island, pedicures and manicures.

Paid $60–80Foot massagesSculpted nailsPolish removal
JuliaLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've been getting my nails done here for years, and I love it! They are kind and attentive and do a great job. Today I got a pedicure done by Tina, and she was awesome.

Paid $60–80Foot massagesPolish removalNail painting
ShannonLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Eem going here for a while for nails and pedicures! They are yhe BEST! Pedicure was very good. I have been coming here for a while and the pedicures are great! 06/11/2025

Foot massagesNail extensionsPolish removal
Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joy nails was not our first choice when deciding where to get pampered but it is now our go to nail salon! Thank you for taking such good care of myself and my pregnant daughter 😊

Paid $40–60Polish removalPedicure
RoseLocal Guide · 86 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Helen was indeed great, did detailed work and took extra care on my pedicure. Nice easy location when visiting Galveston. Would recommend!

Polish removalNail paintingPedicure
StacyLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I absolutely love this place. Every time I come to Galveston, I stop by to get pampered. I like the massage chair, the classical music, the massages with hot stones, tangerine, salt, and oil, as well as the callous removal and hot towels. I love how my nails and toes look. I love the friendliness of the staff and…

Paid $100–120Foot massagesSculpted nailsPolish removal
Lillian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Caroline is the best owner, nail tech. I have been her customer for over 20 years. She's very pleasant and professional at all times.

Paid $40–60Nail artPolish removalNail polish changes
Annie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Pedicures

Paid $40–60Nail artPolish removalNail painting
Melissa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I'm extremely happy here with this place. My eyebrows, my eyelashes, my nails, look wonderful.Thank you!

PedicureManicureFoot massages
Motunrayo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tammy is awesome here! The owner is amazing too. She tried to preserve my nails during take down and I only lost one. Like that they are loud about their faith and they talk to everyone so nicely. They don’t rush through your appointments and take walk ins too. This is a gem in Galveston.

Paid $40–60Nail artNail extensionsPolish removal
Victorea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben and Annie were awesome. Very welcoming environment!! Everyone here was super nice and respectful!!

Paid $80–100PedicureManicureFoot massages
FLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

On vacation and dropped in to spoil my lady. Read the reviews but once we stepped in they were fast friendly and efficient. Her nails look great! Detail oriented.

PedicureManicureFoot massages
Albert4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ben is the best

Paid $40–60PedicureManicureFoot massages
April9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!!! Prompt and excellent care. The staff are kind and courtious. Love it. Highly recommend!

Paid $40–60PedicurePolish removalAcrylic nails
Lorri8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joy Nails is the best in Galveston. All services are top notch. The owner and staff are friendly and professional. Ann gave a wonderful hot stone leg massage, and my manicure is beautiful.

Paid $80–100PedicureManicureFoot massages
eLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I’ve been getting my nails done at JOY since they opened years ago. It’s very clean and they do a great job on my nails w dip or acrylic or gel. And I’m very picky! Caroline is the owner and very accommodating

Paid $80–100PedicureManicureFoot massages
Rose13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love this place! I have fallen asleep several times in the chair getting my feet done. They are so sweet and do such an amazing job.

Paid $120–140PedicureManicureFoot massages
Dawn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My kids and I have been coming here since 2016 and every time we are in town we come to see Caroline her husband and her entire staff! Some of the sweetest people I have ever met! They treat you like family and always make sure you are happy with what you have asked for! If your ever in Galveston come check them out you won’t be disappointed ❤️❤️🎄

PedicurePolish removalNail polish changes

Show more polish removal reviews (6 more) →

Price

$580% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Pedicure626$43–$66
Manicure261$43–$71
Foot massages131$45–$76
Acrylic nails130$48–$83
Sculpted nails60—
Nail art56$45–$76
Nail polish changes48—
Gel manicures43$40–$58

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