Experts Reviews · Company report
JP Auto Body Shop - Redwood City logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%30+2.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

JP Auto Body Shop - Redwood City

Redwood City, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 108 auto glass repair · 5.0★ from 211 Google reviews

Report card

Percentile vs other auto glass repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP Auto Body Shop - Redwood City is better than 94% of auto glass repair.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP Auto Body Shop - Redwood City is better than 92% of auto glass repair.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP Auto Body Shop - Redwood City is better than —% of auto glass repair.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP Auto Body Shop - Redwood City is better than 100% of auto glass repair.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP Auto Body Shop - Redwood City is better than 100% of auto glass repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JP Auto Body Shop - Redwood City is better than 30% of auto glass repair.D
30

Reviews for your job

Customers hired JP Auto Body Shop - Redwood City for 5 kinds of job.

JP Auto Body Shop - Redwood City for body & trim

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Jobs reviewedHow many Google reviews are tagged with this job.26
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 11
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 26 Google reviews tagged “Body & Trim” · showing 20

anonymous3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Had a great experience with JP Auto Body in Redwood City. Henry and the team did a fantastic job repairing the rear door on my Tesla Model 3. The paint match and blending are completely flawless, the car was ready right on schedule.

PaintingBody & Trim
Umer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

A body shop that actually tries to help you. Nobody wants to end up in a body shop by choice and the experience is often made worse by people who work there. However folks at JP Auto Body in Redwood City are gems — especially Henry from office. He was great and responsive to my concerns and did a great job with a smile. Highly recommended!!

PaintingBody & Trim
Hung4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a bus sideswiped my door and caused heavy damage to driver side door. I got the details from JP autobody from Tesla and Google review and decided to go with them. And my experience is super great. I have Ray helped me along the way and notify me on every process of the repair. The final result is flawless…

Customer photo from Hung's review
Great priceBody & Trim
Leonard12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Ray is the Best. The team did the work and the car looks like new.

Great priceBody & Trim
Emily8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

excellent customer service and auto body work. Ray was amazing helping me navigating the insurance process, giving me information about the pros and cons different options I have. For anyone wants a peace of mind with their car work, I highly recommend using JP. Ray is the best.

Great priceBody & Trim
RushilLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I took my BMW 3 series here after I got side-swiped, and had quite a bit of damage to my car. JP Autobody was very understanding of my situation, which required me to get my car fixed on very short notice. They helped me work with insurance, and got my car fixed up completely - in time as well. Was really happy with…

Customer photo from Rushil's reviewCustomer photo from Rushil's reviewCustomer photo from Rushil's review
Body & Trim
Old3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

JP auto bodyshop did a great job fixing my Tesla bumper. The final bill is the same as their estimate. They’re really flexible and easy to work with. I had a hectic schedule and frequently out of town. They’re very flexible on my drop off time and pick up date. Ray who handled my repair is very knowledgeable on…

Reasonable priceBody & Trim
Kathleen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I brought my lease Mercedes to the shop to get the bumper fixed. I didn’t want to spend a lot on it, and JP Auto Body team came up with a great fix to the bumper in a cost effective manner. Quality work at a reasonable price! I will be going back again if I ever need work done on my car!

PaintingBody & Trim
Candace5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had been rear ended in our Tesla Model Y, and found this shop on Google. Everyone we encountered was friendly and knowledgeable, they know their way around the insurance requirements and how to handle the details. They also cleaned up some unrelated scratches and scrapes and the cat came back looking much better all around.

Reasonable pricePaintingBody & Trim
Corazon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

JP Auto Body shop in Redwood City is always reliable, prompt, and honest. It is peace of mind knowing my car is in good hands.

Great priceBody & Trim
ReganLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Like everyone says in these reviews, the team here is great. They did a great fix on my bumper problem that will save me a lot of time and hassle. I really appreciate the work. Coming back with my other car!

Great priceBody & Trim
Joe2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This was honestly the best auto shop experience I’ve ever had. Ray guided me through the entire process and communicated clearly every step of the way. He was very accommodating with my scheduling needs and always provided proactive status updates. The repair itself was excellent, and my car feels like new again. I would recommend this shop to anyone.

Great priceBody & Trim
Arthur2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great job communicating and coordinating! Gave detailed explanations before and after.

Body & Trim
R3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Amazing and timely service!!!!

Great priceBody & Trim
Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Best experience ever. Best customer service, best communication, super friendly, negotiated with my insurance company for me, helped me get the best price on repairs (helped me get original vs refurbished parts covered) and did beautiful work. Ray was the bomb, super professional and patient with all of my…

Reasonable priceTiresPaintingBody & Trim
Joo-Hyun4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Ray was very professional and communicative. He clearly explained how he would inspect the issues and gave me a realistic timeline. When ETA got longer, he proactively reached out to keep me updated, which I really appreciated. I’m happy with the way he fixed my car and the overall experience.

Reasonable priceBody & Trim
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Terrific body work repair.

Great priceBody & Trim
Roger1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I don’t usually write reviews, but I felt compelled to share my exceptional experience with JP Autobody. My wife was very stressed after an accident involving her beloved Model Y when someone failed to look before pulling out of a street parking space. Her car sustained moderate damage on the right front side. I was…

Customer photo from Roger's review
Great priceSteering & suspension repairPaintingBody & Trim
NicholasLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my windshield replaced at JP Auto Body Shop in Redwood City, and it was hands down the best experience I’ve had with a body shop in years. From the moment I called, the team was friendly, straightforward, and incredibly easy to work with. They kept me updated throughout the process, communicated clearly and…

Reasonable priceBody & Trim
AndresLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a fender bender in our Tesla. We picked JP Auto Body because they were the closest approved shop for us in the App. They are the most responsive shop we have ever worked with. They helped with the appraiser assessment, dealing with all the back and forth with Tesla Insurance, and repairing our model Y so that…

PaintingBody & Trim

Show more body & trim reviews (6 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 33%Overpriced 3%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Body & Trim26—
Painting21—
Tires4—
Steering & suspension repair3—
Electrical2—

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