Carpet cleaning service · Los Angeles, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%87+6.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 53%
5.0★★★★★288 Google reviews · 24 photos
97%five-star reviews
4.98★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
82%reviews answered by the owner
$359typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers consistently praise the company for punctuality, professional conduct, and effective cleaning of carpets, tiles, and grout. Reviewers note reasonable pricing and clear communication regarding appointments. However, a small number of negative reports cite issues with missed appointments, disputed scopes of work, and incomplete stain removal, contrasting with the generally positive feedback regarding the quality of service.
Google rating: 5.0 out of 5 from 288 reviews (97% five-star).
Reviews on this page: 288 Google reviews (236 with written comments, 18 with photos).
Owner responses: the business replied to 82% of reviews.
Most recent review: October 15, 2026.
Service: Grout Cleaning Service serving Los Angeles, California.
Data from Google, last updated October 26, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JP Carpet Cleaning Expert Floor Care: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care: 92/100 on this factor. Category median: 95.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JP Carpet Cleaning Expert Floor Care: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JP Carpet Cleaning Expert Floor Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JP Carpet Cleaning Expert Floor Care: 87/100 on this factor. Category median: 75.A
87
Bar = this company · dark tick = category median.
Star ratings
288 Google reviews we collected
5.0of 5
5 stars28097%
4 stars52%
3 stars10%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 236 written reviews
99%praise
Praise48599%
Complaints61%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1533%
Reasonable2964%
Overpriced00%
Not sure12%
$359+33% vs typical grout cleaning
Middle half of what 33 customers paid ($189–$614) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12225%
Quality & results11624%
Speed & response9820%
Would recommend6714%
Price & value367%
Honesty & trust316%
Communication214%
What customers talk about
We read 236 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, great job and everything was perfect!”
“Family owned company that has done a great job cleaning my carpets.”
“When I called Peter, he screamed at me and said he is not a magician and cannot clean everything, it is my furnitures fault as they are "damaged".”
“Jackie was communicative about my appointment, prompt and tended to my carpets as expected.”
“I will use them again for any carpet cleaning I need.”
“Peter and Jackie and team were professional and did excellent service at a great price!”
“, was recommended to me by my closest friend, (42 years and counting), whose judgement I trust fully!”
“He lied about what would be done, and there was no invoice indicating the scope of work.”
“They were prompt, professional, and easy to work with.”
People customers mention
Peter16 reviews
Jackie15 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JP Carpet Cleaning Expert Floor Care for 8 kinds of job. Pick one to see what they paid and said.
Kim3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
On time, reliable and they get the job done. My carpets haven’t been done in 2 years. I wanted to have the carpets cleaned before the holidays. They were available when I needed them. Very professional and the carpets are cleaned. Thank you.
Manpreet3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service and very helpful. Peter and Jackie and team were professional and did excellent service at a great price! I would highly recommend them
Paid $150–200Great priceCarpet steam cleaning
Athena4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
JP Carpet Co., was recommended to me by my closest friend, (42 years and counting), whose judgement I trust fully! The service we both received is exceptional! The 4 pcs. I gave in for cleaning came back looking absolutely beautiful and I could not be more grateful for the respect and care these people showed to me…
Paid $450–500Reasonable priceArea rug cleaning
Leslie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Family owned company that has done a great job cleaning my carpets. A pleasure to work with!
Deborah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Peter and his team at JP Carpet Cleaning Expert Floor Care did a phenomenal job re-grouting and repairing the entire counter top in my very dated 1990s kitchen. They were professional, organized and tidy and even agreed to do the messy work while we were out of town and we felt 100% comfortable with them in the…
Paid $500+Great priceService not listed
sheilajgw10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did a great job -- we had several area carpets that needed to be cleaned. Very efficient, professional group.
Services: Carpet steam cleaning, Service not listed
Response from the owner · a week ago
Dear David,
Thank you for your five-star review! We appreciate your kind words and are happy you were pleased with our carpet cleaning service. Thank you for supporting our family business. We look forward to helping you again!
Sincerely,
Peter and Jackie
Christiane Kramer6 reviewsiTotal number of Google reviews Christiane has written across all businesses on Google Maps, not just this one.
Excellent work and very professional team! Thank you so much for the wonderful job!
Response from the owner · a week ago
Dear Christiane,
Thank you for your lovely review! It was a pleasure working with you. Your kind words mean a lot to our family and our team, and we’re grateful you chose us to care for your home.
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Kristine Peterson1 reviewiTotal number of Google reviews Kristine has written across all businesses on Google Maps, not just this one.
Dear Kristine,
Thank you so much for the kind review. It was truly a pleasure working with you, and we really appreciate the trust you placed in our team. We’re grateful you chose our family business, and your support means more to us than you know. We hope to see you again in the future!
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Kim Russo3 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
On time, reliable and they get the job done. My carpets haven’t been done in 2 years. I wanted to have the carpets cleaned before the holidays. They were available when I needed them. Very professional and the carpets are cleaned. Thank you.
Price assessment: Reasonable price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Dear Kim,
Thank you so much for the kind words and for sharing the photos. We’re really happy we could help get your carpets looking fresh again, especially with the holidays coming up. It means a lot to us that you trusted our team in your home, and we truly appreciate you taking the time to share your experience. Clients like you make what we do especially rewarding.
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Brian Fielding13 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Dear Brian,
Thank you so much for the great review! We truly appreciate you taking the time to share your experience. We’re glad you were happy with the service and the quality of our work. Thank you for choosing and trusting us with your home!
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Manpreet Singh3 reviewsiTotal number of Google reviews Manpreet has written across all businesses on Google Maps, not just this one.
Great service and very helpful. Peter and Jackie and team were professional and did excellent service at a great price! I would highly recommend them
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Response from the owner · a month ago
Dear Manpreet,
Thank you so much for your thoughtful review. We truly appreciate your kind words about our team and are so glad you were happy with the service you received. It means a great deal to know that our professionalism, care, and value stood out to you. Thank you again for your recommendation and for choosing us. We’re grateful for your support and hope to be of help again whenever you need us.
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Athena Howard4 reviewsiTotal number of Google reviews Athena has written across all businesses on Google Maps, not just this one.
JP Carpet Co., was recommended to me by my closest friend, (42 years and counting), whose judgement I trust fully! The service we both received is exceptional! The 4 pcs. I gave in for cleaning came back looking absolutely beautiful and I could not be more grateful for the respect and care these people showed to me personally and to my property! Thank you JP Carpet! I will be back!😊
Price assessment: Reasonable price
Price: $450–500
Services: Area rug cleaning
Response from the owner · 4 months ago
Thank you so much, Athena, for your kind and thoughtful review! We truly appreciate your trust and are so happy to hear that you were pleased with the area rug cleaning. It means a lot that you felt respected and comfortable with our team in your home. We’re grateful for your support and look forward to helping you again in the future!
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Joseph Forkish7 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
Cleaned engineer wood floors. Did an excellent job
Price assessment: Reasonable price
Price: $500+
Response from the owner · a month ago
Dear Joe,
Thank you so much for the 5-star review! We truly appreciate you trusting us with your engineered wood floors. It was a pleasure working with you and your wife, and we’re very happy to hear you were pleased with the results.
Thank you again for your business and support of our family-owned company. We look forward to helping you again in the future!
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Leslie Wears3 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Family owned company that has done a great job cleaning my carpets. A pleasure to work with!
Price assessment: Reasonable price
Price: $250–300
Services: Pet stain & odor removal, Area rug cleaning
Response from the owner · a month ago
Dear Leslie,
Thank you so much for your kind review and for your continued support over the years. It has truly been a pleasure working with you, and we’re very grateful for the trust you’ve placed in our family business for your carpet and area rug cleaning needs. Clients like you mean a great deal to us, and we always look forward to helping whenever you need us.
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
Philip Trop6 reviewsiTotal number of Google reviews Philip has written across all businesses on Google Maps, not just this one.
Excellent service. Arrived on time and the carpets look great.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning
Response from the owner · a month ago
Dear Philip,
Thank you so much for the great review! We truly appreciate your business and are glad to hear you were happy with both the carpet cleaning service and the results. Thank you for choosing us and trusting our team in your home. We look forward to helping you again in the future.
Sincerely,
Peter and Jackie
JP Carpet Cleaning Expert Floor Care
