Tree service · New Hyde Park, NY · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%34+18.5Reliability 24%26+6.3Value 14%75+10.6Replies to reviews 7%46+3.3Craft & service penalty5−9.5Momentum penalty49−5.1Experts Score= 24Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.24SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 55 tree removal servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.5★★★★★141 Google reviews · 24 photos
85%five-star reviews
3.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
15%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise JRs Tree Service for punctual arrivals, professional crews, and thorough cleanup after tree removal or pruning. Pricing is often described as reasonable, and communication is generally viewed as helpful. However, recurring criticisms in lower-rated reviews involve incomplete work, such as large branches or stumps left behind, and a lack of follow-up or communication when customers report issues or request quotes.
Google rating: 4.5 out of 5 from 141 reviews (85% five-star).
Reviews on this page: 141 Google reviews (125 with written comments, 5 with photos).
Owner responses: the business replied to 47% of reviews.
Most recent review: October 23, 2026.
Service: Tree Removal Service serving New Hyde Park, New York.
Data from Google, last updated October 27, 2026.
Score profile vs other tree removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
JRs Tree ServiceTree Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JRs Tree Service: 34/100 on this factor. Category median: 95.D
34
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JRs Tree Service: 26/100 on this factor. Category median: 94.D
26
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JRs Tree Service: 5/100 on this factor. Category median: 99.F
5
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JRs Tree Service: 75/100 on this factor. Category median: 100.B
75
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JRs Tree Service: 49/100 on this factor. Category median: 100.C
49
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JRs Tree Service: 46/100 on this factor. Category median: 73.C
46
Bar = this company · dark tick = category median.
Star ratings
141 Google reviews we collected
4.5of 5
5 stars12085%
4 stars21%
3 stars11%
2 stars11%
1 star1712%
Praise vs complaints
Phrases our text analysis found in 125 written reviews
94%praise
Praise27894%
Complaints176%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6923%
Staff & attitude6321%
Price & value5519%
Would recommend5117%
Quality & results3813%
Communication114%
Honesty & trust83%
What customers talk about
We read 125 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ill and experience, they were able to take down the tree safely and quickly.…”
“…R’s Tree Service I scheduled an appointment for an estimate, and they showed up late without any prior notice or apology.…”
“The team was professional, polite, listened to my concerns regarding potential damage to my walkway.”
“I called this company to remove a tree in my backyard and when I called she was completely unprofessional, she didn't return my call for at least 4 hours.”
“They responded quickly and did a great job for a very reasonable price.”
“Overpriced.”
“I recommend this company to anyone who needs tree removal!”
“I wouldn’t recommend this company if you value your time and reliability in a service provider.”
“writing a review of our experience with JR Tree Care because we had a great experience (and also because the reviews below are inconsistent and unders…”
“Damaged my neighbors property.”
“Easy to talk to and work with, I was very very impressed and pleased.”
“I appreciate the fact that a business worked so hard to (re)gain a customer’s respect, trust and confidence!”
“Such a scam and they take your money.”
People customers mention
Jeff10 reviews
Bill4 reviews
Brian3 reviews
Queens3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JRs Tree Service for 7 kinds of job. Pick one to see what they paid and said.
JimLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
JRs Tree Service removed a tree for us today. The crew arrived early and was ready to go. While the layout of our house and back yard created removal constraints - the team had skill and experience, they were able to take down the tree safely and quickly. They cleaned up afterwards with no direction from me.…
Reasonable price
Kelly6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This was a recommendation from my neighbor. The team did an excellent job. Overgrown trees against my house. The team was professional, polite, listened to my concerns regarding potential damage to my walkway. They cleaned up thoroughly afterward. I am very glad I hired JR Tree for the giant tree pruning. They are…
Reasonable price
DinaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Really good experience with emergency tree care with this company. Easy contracting, good prices. The guys showed up promptly and did a really nice job with several huge trees and complex entanglements .Very professional and efficient. Cleaned up well. Even my neighbors across the street were so impressed they hired them on the spot. Highly recommend
AfmidnightLocal Guide · 203 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★
I have used JR Tree Service several times in the past with no problems, but this last experience was very disappointing. I went to work the day the job was done and had specifically asked for the stump to be cut close to the ground. When I returned, the stump was still about 4 feet tall. Since then, I have called…
Julie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
Julie Hurd
BAD experience!!😡🤬😡🤬 The people were nice and pleasant and cleaned up some smaller areas, but then they left us with huge giant pieces. I called and called, they never returned for the rest of the tree, What do we do with this?? Massive pieces of tree left behind and we paid for the complete removal…
PamelaLocal Guide · 35 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I'm writing a review of our experience with JR Tree Care because we had a great experience (and also because the reviews below are inconsistent and undersell JR).
After we called Brian, he came to give an estimate the next AM. Brian arrived on time to give a thoughtful estimate and provided the written…
JRs Tree Service removed a tree for us today. The crew arrived early and was ready to go. While the layout of our house and back yard created removal constraints - the team had skill and experience, they were able to take down the tree safely and quickly. They cleaned up afterwards with no direction from me. Easy to talk to and work with, I was very very impressed and pleased. I highly recommend them.
Price assessment: Reasonable price
ERIC MCLANE8 reviewsiTotal number of Google reviews ERIC has written across all businesses on Google Maps, not just this one.
This was a recommendation from my neighbor. The team did an excellent job. Overgrown trees against my house. The team was professional, polite, listened to my concerns regarding potential damage to my walkway. They cleaned up thoroughly afterward. I am very glad I hired JR Tree for the giant tree pruning. They are very helpful on the phone . Great professional group. Thank you.
Price assessment: Reasonable price
Dina MarensteinLocal Guide · 15 reviewsiTotal number of Google reviews Dina has written across all businesses on Google Maps, not just this one.
Really good experience with emergency tree care with this company. Easy contracting, good prices. The guys showed up promptly and did a really nice job with several huge trees and complex entanglements .Very professional and efficient. Cleaned up well. Even my neighbors across the street were so impressed they hired them on the spot. Highly recommend
AfmidnightLocal Guide · 203 reviewsiTotal number of Google reviews Afmidnight has written across all businesses on Google Maps, not just this one.
I have used JR Tree Service several times in the past with no problems, but this last experience was very disappointing. I went to work the day the job was done and had specifically asked for the stump to be cut close to the ground. When I returned, the stump was still about 4 feet tall. Since then, I have called and texted several times and was told they would look into it, but nothing has been done. If you use JR Tree Service, I strongly suggest staying and watching to make sure the job is done as agreed.
Julie Hurd4 reviewsiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Julie Hurd
BAD experience!!😡🤬😡🤬 The people were nice and pleasant and cleaned up some smaller areas, but then they left us with huge giant pieces. I called and called, they never returned for the rest of the tree, What do we do with this?? Massive pieces of tree left behind and we paid for the complete removal of the tree. As I questioned to hold back a bit of the payment the owner on the phone said to pay the bill in full. The tree cutter guy said they will be back in the morning to get those giant pieces. Never showed. So Distrustful !!! Such a scam and they take your money. 🤬
Pamela RiefLocal Guide · 35 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
I'm writing a review of our experience with JR Tree Care because we had a great experience (and also because the reviews below are inconsistent and undersell JR).
After we called Brian, he came to give an estimate the next AM. Brian arrived on time to give a thoughtful estimate and provided the written documentation he promised within hours.
His team arrived at the planned time 2 days later. They worked carefully, addressing our specific requests and concerns. Their work was neat, careful, and safe, and they didn't leave until the yard was cleaner than they found it.
We can't imagine anyone doing a better job for a better price.
Robert Aronov9 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
I had a very disappointing experience with JR’s Tree Service I scheduled an appointment for an estimate, and they showed up late without any prior notice or apology. After finally taking a look at the job, they promised to get back to me with a quote. It’s been weeks now, and I still haven’t heard back from them. No follow-up calls, no emails—just silence. I expected a higher level of professionalism and communication, and unfortunately, they really fell short. I wouldn’t recommend this company if you value your time and reliability in a service provider.
Laura Ernst7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Erika and her Guys are simply the BEST!!!! Reasonably priced Quick and efficient! She is extremely honest and easy to talk too
Her Guys work Quickly and cleanly
Antonios Mammis6 reviewsiTotal number of Google reviews Antonios has written across all businesses on Google Maps, not just this one.
