Experts Reviews · Company report
JS Steam-Works logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

JS Steam-Works

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 196 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JS Steam-Works is better than 100% of rug cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JS Steam-Works is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JS Steam-Works is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JS Steam-Works is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JS Steam-Works is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JS Steam-Works is better than —% of rug cleaning.–
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Reviews for your job

Customers hired JS Steam-Works for 5 kinds of job.

JS Steam-Works for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.50
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$347
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 61
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 50 Google reviews tagged “Carpet steam cleaning”

Wes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

I highly recommend JS Steam-Works. Josh’s process is extremely detailed. The final result was amazing. 10 year old carpet now looks brand new. Josh is also very communicative and prompt. He showed up on time and walked me through his process for the cleaning before he got started. I’ve always loved supporting small…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Wayne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

We loved our experience!!! Arrived and time and did a fantastic job!! We look forward to repeat business.. thank you so much!

Carpet steam cleaning
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Josh was wonderful to work with!! He fit us in so carpets could be clean upon our move in! Professional, thorough, friendly!! Awesome service!

Customer photo from Nancy's reviewCustomer photo from Nancy's reviewCustomer photo from Nancy's review
Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
David6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh did a remarkable job on our family room carpet! I have been a homeowner for over 50 years and have used several carpet cleaners. JS Steam works is BY FAR the best I have ever seen.

Paid $100–150Great priceCarpet steam cleaningPet stain & odor removal
tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service! Was prompt on arrival. We did a quick walk through on the areas being serviced. Josh was professional and great at communicating. 10 out 10 would recommend

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Ciara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

On time and did a great job! Easy to work with.

Paid $400–450Reasonable priceCarpet steam cleaning
Nicole3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Have used them twice now and have nothing but great things to say. Josh is super personable and very responsive. They are able to get the job completed in a timely manner. My carpet looks brand new again.

Paid $150–200Great priceCarpet steam cleaning
Bethany6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh was great. He walked us through the process and our carpets look great! Highly recommend

Paid $200–250Great priceCarpet steam cleaning
sharon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve had him for a couple years now and he is excellent comes in as a professional job courteous I mean he’s just great. I have no problems at all. He gets everything and if like the dogs has had a problem I mean he gets everything up he does his own moving around and I mean, I can’t see more than that. He is…

Carpet steam cleaning
Aaren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Josh does a very good job! Cant beat the prices for the work you get. He cares about the work he puts out. This is how he provides for his family so stop supporting huge corporations and support your local people who have that much more care in the work they produce! Give him a call! Wont be disappointed.

Great priceCarpet steam cleaning
Mike10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh is fantastic. I put my house in the market and had a showing scheduled. He showed up within 24 hours and worked a miracle. Highly recommend.

Carpet steam cleaning
nathan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Josh was very professional and easy to work with. I was able to get him booked within the next day and the carpets look great! Will definitely call him again!

Paid $150–200Great priceCarpet steam cleaningPet stain & odor removal
MLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Josh was fantastic!!! He was easy to contact, easy to schedule, prompt, and professional. He used the Hoss 700 in one bedroom. What a difference! 3 bedroom carpets cleaned in a home I'm getting ready to sell. I'm already booking him for my house! 6/2026: This is the second time I've used Josh. He's done a…

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Tricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are repeat customers with Josh and he does an excellent job! He’s especially great with animal stains, animal urine( older dog), and having teenagers in the house. Very thorough cleaning and quick dry time. He’s definitely the best carpet cleaner we’ve had in a long time. He is conscientious and cares about his…

Paid $200–250Great priceCarpet steam cleaning
Samantha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Used multiple times and very happy with Service and Quality each time! Highly recommend

Carpet steam cleaningUpholstery cleaning
Peggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hi, I would like anyone looking for a great furniture/ carpet cleaning guy, this is your person. He cares about the customer and his work ethic shows it. He is very upfront about work completed and does his best to remove stains on furniture and carpet.

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaning
Hunter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

JS Steams works did an amazing job. Great communication and was able to come do the job rather quickly. Didnt realize how dirty the carpets were till afterwards. Carpets looked brighter. Main concern was a room where a cat was peeing. Although impossible to get rid of completely it Definitely cut down on the smell and discoloration.

Customer photo from Hunter's review
Great priceCarpet steam cleaning
Clifford5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Professional, high quality work. Very reasonable rates. I would recommend this company and service to anyone.

Paid $150–200Great priceGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
joseph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Loved Josh. Very personable. He cleaned all my carpet. He pretreated stains and then went at it. I reward folks that do a good job and I will definitely use him again. The price was very reasonable.

Carpet steam cleaning
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had my carpets professionally cleaned today and was really impressed. He was punctual, worked hard, and was very thorough — especially with pet-related areas. The carpets look fantastic and smell so much fresher, and he took the time to explain everything clearly without trying to upsell me. Very professional,…

Carpet steam cleaning
KathiLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Josh showed up on time and with a smile. What a great job, carpets look like new! Thank you.

Paid $100–150Great priceCarpet steam cleaning
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh was wonderful. Super friendly and did a fantastic job on my very dirty carpets. I opted for the deep clean and couldn’t be happier.

Customer photo from Rachel's review
Paid $250–300Reasonable priceCarpet steam cleaning
Craig7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Josh arrived on time and did a great job with our carpets. He was able to remove several small stains successfully and the carpets looked great. He used a steam-clean process and did two full bedrooms and traffic areas downstairs. The cost was very reasonable. This is the third time we had had him here, will use…

Paid $150–200Reasonable priceCarpet steam cleaning
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent customer service and my carpets and couch look and smell great. Will utilize his service for all carpet cleaning in the future!

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Prompt, quality service!

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
Gina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Josh arrived on time, worked efficiently and carpets look great!

Carpet steam cleaning
CarrieLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We are thrilled with the results of our carpet and tile cleaning. Always a fair price and when I asked for a service that wasn't necessary instead of making the sale they were honest and guided me to a better option. You can't go wrong with Josh and Steam-Works.

Great priceCarpet steam cleaningService not listed
Hap7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Carpets look much better now and I appreciate the extra work on one stained spot. The cleaner was prompt, pleasant and I will definitely use them again.

Paid $100–150Great priceCarpet steam cleaning
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great communication. Cleaned stairs, basement carpet and a couch. Everything looks great. Asked Josh to do an additional room when he arrived and he took care of it with no hesitation.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Maggie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

With young kids and a dog, a carpet and furniture cleaning was long overdue. Josh answered all of my questions, was prompt, and did an amazing job. We'd never had a professional cleaning done before but I'm sure we'll be repeat customers!

Carpet steam cleaningUpholstery cleaning
Brandon5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Josh was awesome! He was able to get the pet and high traffic stains out. Will definitely use him again.

Carpet steam cleaning
Kara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wow! I really enjoyed working with Josh! He was so flexible, easy to work with and did an incredible job. I would HIGHLY recommend him to anyone with carpet or upholstery needs.

Customer photo from Kara's review
Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
SallieLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh arrived on time and did an EXCELLENT job on 2 big stains. 1 was a full glass of red wine dropped in living room 2 was an old blood stain from a fall. It had been cleaned about 3 weeks ago but it had "come back"! He used several tools and got it all out! AMAZING! He is proficient and a nice guy. He may just…

Paid $50–100Great priceCarpet steam cleaning
Loretta5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Josh did an amazing job cleaning our 23 years old carpet. The floors look almost new. Also, he was prompt and friendly. We have used Masterclean for over 20 years but we will call Josh for our cleanings going forward.

Reasonable priceCarpet steam cleaning
LaurenLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh is amazing and does thorough work! Second time having him back to our home to clean our carpets and he makes them like new. 10/10!!

Carpet steam cleaning
Ida1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh did a great job, very friendly and was here when he said he would be we will definitely use him again. He also cleaned the grout in the kitchen and bathrooms and did a great job.

Carpet steam cleaningService not listed
Denise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick to come out and did a great job!

Reasonable priceCarpet steam cleaning
Olin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carpet cleaning and upholstery cleaning...great job

Great priceCarpet steam cleaning
ELocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason and company gets it done right and on time. Easy to schedule, get it cleaned, and happy with the results!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Appiah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great work!

Great priceCarpet steam cleaning
Susan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh was right on time, and he got spots out of my carpet that no other cleaners have been able to do! Very personable. My sister-in-law gave me his name after he did such fabulous work on her sofas. Can’t say enough good things. And his charges are extremely reasonable. Highly recommend.

Carpet steam cleaning
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional and Proficient

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Dorothy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Perfect n everyway.Your business card is now on my Facebook page. Thks 4 job well done Josh!

Carpet steam cleaning
Pedro6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was very prompt and professional on the job he did. My carpets are revitalized. I would definitely use him again.

Carpet steam cleaning+ Quality+ Professionalism
MatthewLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did a great job, very communicative, priced well. Will definitely be recommending him.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Alyssa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was great. He and his team did our carpets and couch. We will definitely use them again!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
DominickLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and very affordable, will use again.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Kasey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and professional. Carpet looks great!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $100–150Reasonable priceCarpet steam cleaning
Rick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Paid $150–200Great priceCarpet steam cleaning

Price

$203-22% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$347
Upholstery cleaning27$170–$340
Pet stain & odor removal12$139–$373
General carpet cleaning10$153–$334
Area rug cleaning4$163–$477

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