Carpet cleaning service · Columbus, OH · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 90 rug cleaningiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★196 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
$203typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate JS Steam-Works five stars based on 196 reviews, highlighting punctual arrival, clear communication, and thorough cleaning of carpets and upholstery. Customers frequently note the removal of pet stains and odors, reasonable pricing, and the provider's willingness to explain the process without upselling. No common criticisms appear in the provided excerpts, as all listed reviews are positive.
Google rating: 5.0 out of 5 from 196 reviews (100% five-star).
Reviews on this page: 196 Google reviews (181 with written comments, 16 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: November 10, 2026.
Service: Rug Cleaner serving Columbus, Ohio.
Data from Google, last updated November 10, 2026.
Score profile vs other rug cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
JS Steam-WorksRug Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JS Steam-Works: 100/100 on this factor. Category median: 95.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JS Steam-Works: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JS Steam-Works: 100/100 on this factor. Category median: 98.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JS Steam-Works: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JS Steam-Works: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 80.–
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Bar = this company · dark tick = category median.
Star ratings
196 Google reviews we collected
5.0of 5
5 stars196100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 181 written reviews
100%praise
Praise410100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3169%
Reasonable1431%
Overpriced00%
Not sure00%
$203-22% vs typical rug cleaning
Middle half of what 31 customers paid ($153–$304) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9924%
Speed & response8020%
Staff & attitude7819%
Would recommend6917%
Price & value4310%
Communication348%
Honesty & trust72%
What customers talk about
We read 181 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“There is a great attention to detail and Fantastic job from start to finish.”
“I was able to get him booked within the next day and the carpets look great!”
“Excellent carpet cleaning service he is incredibly friendly, accommodating, and professional.”
“I would recommend this company and service to anyone.”
“It was nice using a local business with a live person to talk to and the rates were very reasonable.”
“He walked us through the process and our carpets look great!”
“He is very upfront about work completed and does his best to remove stains on furniture and carpet.”
People customers mention
Josh36 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JS Steam-Works for 5 kinds of job. Pick one to see what they paid and said.
Wes2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★
I highly recommend JS Steam-Works. Josh’s process is extremely detailed. The final result was amazing. 10 year old carpet now looks brand new. Josh is also very communicative and prompt. He showed up on time and walked me through his process for the cleaning before he got started. I’ve always loved supporting small…
Nancy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh was wonderful to work with!! He fit us in so carpets could be clean upon our move in! Professional, thorough, friendly!! Awesome service!
David6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Josh did a remarkable job on our family room carpet! I have been a homeowner for over 50 years and have used several carpet cleaners. JS Steam works is BY FAR the best I have ever seen.
tim4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Excellent service! Was prompt on arrival. We did a quick walk through on the areas being serviced. Josh was professional and great at communicating. 10 out 10 would recommend
Nicole3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Have used them twice now and have nothing but great things to say. Josh is super personable and very responsive. They are able to get the job completed in a timely manner. My carpet looks brand new again.
Paid $150–200Great priceCarpet steam cleaning
Bethany6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Josh was great. He walked us through the process and our carpets look great! Highly recommend
I highly recommend JS Steam-Works. Josh’s process is extremely detailed. The final result was amazing. 10 year old carpet now looks brand new. Josh is also very communicative and prompt. He showed up on time and walked me through his process for the cleaning before he got started. I’ve always loved supporting small businesses. When you hire JS Steam-Works, you get Josh every time. He’s fantastic.
Price assessment: Great price
Price: $250–300
Services: Carpet steam cleaning, Upholstery cleaning, General carpet cleaning, Pet stain & odor removal
Wayne Carney5 reviewsiTotal number of Google reviews Wayne has written across all businesses on Google Maps, not just this one.
Excellent carpet cleaning service he is incredibly friendly, accommodating, and professional. He left my carpets, looking spotless and refresh and complimented how clean they came out and how great the carpeting was. There is a great attention to detail and Fantastic job from start to finish. I highly recommend.
David Hornor6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Josh did a remarkable job on our family room carpet! I have been a homeowner for over 50 years and have used several carpet cleaners. JS Steam works is BY FAR the best I have ever seen.
Price assessment: Great price
Price: $100–150
Services: Carpet steam cleaning, Pet stain & odor removal
Michael Hausler8 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Excellent service! Was prompt on arrival. We did a quick walk through on the areas being serviced. Josh was professional and great at communicating. 10 out 10 would recommend
Have used them twice now and have nothing but great things to say. Josh is super personable and very responsive. They are able to get the job completed in a timely manner. My carpet looks brand new again.
Price assessment: Great price
Price: $150–200
Services: Carpet steam cleaning
Bethany Rupert6 reviewsiTotal number of Google reviews Bethany has written across all businesses on Google Maps, not just this one.
