Analyzing 9,849,5879.8M ReviewsFor 27,75827.8K Experts

Experts Reviews · Company report
JS Steam-Works logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

JS Steam-Works

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 196 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JS Steam-Works is better than 100% of rug cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JS Steam-Works is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JS Steam-Works is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JS Steam-Works is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JS Steam-Works is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JS Steam-Works is better than —% of rug cleaning.–
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Reviews for your job

Customers hired JS Steam-Works for 5 kinds of job.

JS Steam-Works for general carpet cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#55 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “General carpet cleaning”

Wes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

I highly recommend JS Steam-Works. Josh’s process is extremely detailed. The final result was amazing. 10 year old carpet now looks brand new. Josh is also very communicative and prompt. He showed up on time and walked me through his process for the cleaning before he got started. I’ve always loved supporting small…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Nancy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Josh was wonderful to work with!! He fit us in so carpets could be clean upon our move in! Professional, thorough, friendly!! Awesome service!

Customer photo from Nancy's reviewCustomer photo from Nancy's reviewCustomer photo from Nancy's review
Paid $400–450Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Clifford5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Professional, high quality work. Very reasonable rates. I would recommend this company and service to anyone.

Paid $150–200Great priceGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kara9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wow! I really enjoyed working with Josh! He was so flexible, easy to work with and did an incredible job. I would HIGHLY recommend him to anyone with carpet or upholstery needs.

Customer photo from Kara's review
Paid $350–400Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
ELocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason and company gets it done right and on time. Easy to schedule, get it cleaned, and happy with the results!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
MatthewLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh did a great job, very communicative, priced well. Will definitely be recommending him.

Carpet steam cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Alyssa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was great. He and his team did our carpets and couch. We will definitely use them again!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Mikayla13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had an emergency situation at work that was a small job and Josh was able to come out within the hour. He did a great job sanitizing and cleaning our floors. It smelled amazing after! Definitely recommend and will be using in the future if needed.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
DominickLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service and very affordable, will use again.

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job! We definitely use again.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$203-22% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$347
Upholstery cleaning27$170–$340
Pet stain & odor removal12$139–$373
General carpet cleaning10$153–$334
Area rug cleaning4$163–$477

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