Experts Reviews · Company report
JS Steam-Works logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

JS Steam-Works

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 90 rug cleaning · 5.0★ from 196 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JS Steam-Works is better than 100% of rug cleaning.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JS Steam-Works is better than 99% of rug cleaning.A
99
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JS Steam-Works is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JS Steam-Works is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JS Steam-Works is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JS Steam-Works is better than —% of rug cleaning.–
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Reviews for your job

Customers hired JS Steam-Works for 5 kinds of job.

JS Steam-Works for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 66
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Upholstery cleaning”

Wes2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 hours ago★★★★★

I highly recommend JS Steam-Works. Josh’s process is extremely detailed. The final result was amazing. 10 year old carpet now looks brand new. Josh is also very communicative and prompt. He showed up on time and walked me through his process for the cleaning before he got started. I’ve always loved supporting small…

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Excellent service! Was prompt on arrival. We did a quick walk through on the areas being serviced. Josh was professional and great at communicating. 10 out 10 would recommend

Paid $300–350Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
MLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Josh was fantastic!!! He was easy to contact, easy to schedule, prompt, and professional. He used the Hoss 700 in one bedroom. What a difference! 3 bedroom carpets cleaned in a home I'm getting ready to sell. I'm already booking him for my house! 6/2026: This is the second time I've used Josh. He's done a…

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I hired JS Steam Works to clean my son's college apartment couches. Josh was such a pleasure to work with. He communicated exactly when he'd be there and did a fantastic job! The couches look brand new. I wish I had known about him sooner. I highly recommend JS Steam Works!!!

Paid $150–200Great priceUpholstery cleaning
Samantha7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Used multiple times and very happy with Service and Quality each time! Highly recommend

Carpet steam cleaningUpholstery cleaning
Peggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Hi, I would like anyone looking for a great furniture/ carpet cleaning guy, this is your person. He cares about the customer and his work ethic shows it. He is very upfront about work completed and does his best to remove stains on furniture and carpet.

Paid $450–500Great priceCarpet steam cleaningUpholstery cleaning
Clifford5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Professional, high quality work. Very reasonable rates. I would recommend this company and service to anyone.

Paid $150–200Great priceGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Josh was excellent! Very responsive and our upholstery looks 100% better than it did. Will use Steam-Works again in the future.

Reasonable priceUpholstery cleaning
Rochelle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Joshua was very punctual. Very communicative. Sofa and chair. Was clean and fresh. We will use him again.

Paid $150–200Reasonable priceUpholstery cleaning
Kelly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent customer service and my carpets and couch look and smell great. Will utilize his service for all carpet cleaning in the future!

Paid $200–250Reasonable priceCarpet steam cleaningUpholstery cleaning
David8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Prompt, quality service!

Paid $250–300Great priceCarpet steam cleaningUpholstery cleaning
Mark2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Great communication. Cleaned stairs, basement carpet and a couch. Everything looks great. Asked Josh to do an additional room when he arrived and he took care of it with no hesitation.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Maggie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

With young kids and a dog, a carpet and furniture cleaning was long overdue. Josh answered all of my questions, was prompt, and did an amazing job. We'd never had a professional cleaning done before but I'm sure we'll be repeat customers!

Carpet steam cleaningUpholstery cleaning
Judy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Josh texted before coming, arrived on time & asked pertinent questions. After cleaning my couch looked new even though 12 years old. Very pleased with service, would use again & would recommend.

Paid $50–100Great priceUpholstery cleaning
jan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We were very satisfied with the sofa that we had cleaned by the owner of this business and our experience was of prompt, professional, courteous service. Good to support small, local businesses.

Paid $100–150Reasonable priceUpholstery cleaning
SjLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Such a seamless wonderful experience! From booking to finished cleaning, it was a dream. The job was done in a timely fashion with care given to our home/stairs/etc. where the cleaning equipment traversed. The sofa, loveseat, and rocker-recliner look amazing after 20 years of use. Thank you! ...and a very competitive and fair price to boot!

Paid $200–250Great priceUpholstery cleaning
RaomLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Second year having JS steam works in for our couch and rug cleaning. Josh is a pleasure to work with from scheduling down to the cleaning itself. Reasonable pricing, friendly service. The cleaning system itself is neat and he made sure he left the house and pathway clean even though it was a rainy day. Quick and efficient. Highly recommend!

Great priceUpholstery cleaningArea rug cleaning
TamiLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!! My furniture looks brand new.

Great priceUpholstery cleaning
DeniseLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Best upholstery cleaning ever at a very reasonable rate! Would definitely use Josh’s company again! Pre and post pictures :)

Customer photo from Denise's reviewCustomer photo from Denise's review
Great priceUpholstery cleaning
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Professional and Proficient

Carpet steam cleaningUpholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Professionalism
Zachary4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was very professional! He was responsive when I messaged him to book and worked with my availability and got in here quick! I will be calling him for the next cleaning.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality
Alyssa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Josh was great. He and his team did our carpets and couch. We will definitely use them again!

Carpet steam cleaningArea rug cleaningGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Teresa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great job! We definitely use again.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Kasey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very responsive and professional. Carpet looks great!

Carpet steam cleaningArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Joyce11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Paid $450–500Reasonable priceUpholstery cleaning
Scott9 months ago★★★★★

Rating only, no written review.

Paid $150–200Reasonable priceUpholstery cleaning
Jenny5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Upholstery cleaning+ Responsiveness+ Punctuality+ Quality

Price

$203-22% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 69%Reasonable 31%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Carpet steam cleaning49$158–$347
Upholstery cleaning27$170–$340
Pet stain & odor removal12$139–$373
General carpet cleaning10$153–$334
Area rug cleaning4$163–$477

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