Andrea Cardoza varela3 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10/10 left the places spotless
Junk Genius X
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty94−0.6Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#12 of 26 ice removal servicesPosition by Experts Score among all companies we track in this category. · better than 56%
4.9 ★★★★★ 354 Google reviews · 23 photos
95%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
3.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Oct 2026latest review
Junk Genius X at a glance
Customers frequently cite punctuality, clear communication, and fair pricing as key strengths, noting that crews handle bulky items and property cleanups efficiently. However, several low-star reviews highlight a recurring issue where final charges significantly exceeded initial estimates, with some customers describing the pricing practices as deceptive or misleading.
- Google rating: 4.9 out of 5 from 354 reviews (95% five-star).
- Reviews on this page: 354 Google reviews (312 with written comments, 26 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: October 22, 2026.
- Service: Ice Removal Service serving Broomfield, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk Genius X: 90/100 on this factor. Category median: 92.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk Genius X: 78/100 on this factor. Category median: 88.B
78
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk Genius X: 94/100 on this factor. Category median: 94.A
94
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk Genius X: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk Genius X: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk Genius X: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
354 Google reviews we collected
- 5 stars33895%
- 4 stars62%
- 3 stars10%
- 2 stars21%
- 1 star72%
Praise vs complaints
Phrases our text analysis found in 312 written reviews
- Praise65799%
- Complaints51%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude18528%
- Speed & response17927%
- Would recommend9114%
- Price & value8413%
- Quality & results8313%
- Communication254%
- Honesty & trust152%
What customers talk about
We read 312 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Summa Cum Laude to them for professionalism, courtesy, and going the extra mile!”
“…ed: calling me 30 minutes in advance of arriving, showing up exactly on time, and taking EVERYTHING, including old wet paint still in the can (that th…”
“I would definitely recommend Junk Genius to anyone !”
“…in the can (that their competitor would not take), and quoting me a reasonable and fair price (I was surprised to see how much space my junk ended up…”
“It was a huge ripoff!”
“great communication with scheduling and arrival times…the crew that moved out everything was so careful and considerate…Kevin and Jose did a great job….”
“They were great about communicating so I knew exactly when to expect them and how much I would owe- no surprises.”
“I highly recommend Junk Genius to anyone looking for reliable and professional junk removal services.”
People customers mention
- Kevin 22 reviews
- Ryan 17 reviews
- Tristan 13 reviews
- Jerry 7 reviews
- Alex 7 reviews
- Ray 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk Genius X for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Weston1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Being a supervisor in the apartment industry having someone handle the BULK work really helps out and junk genius have defiantly became my #1 team to handle the Bulk of it all. Fast and clean service!
RobertLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Awsome job…!!!!!..the whole staff was so friendly and efficient..!!!..great communication with scheduling and arrival times…the crew that moved out everything was so careful and considerate…Kevin and Jose did a great job….!!!very good price..!!!..Will definitely use Junk Genius again…!!! Thank you..!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Robert
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Junk Genius was great and very convenient. Prompt service, Kevin, Jerry, and Channing were very nice and loaded up a huge pile of wood which saved us a ton of time
Jerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I call Junk Genius and they came over and took away what i needed to get rid of fast and for a great price. Kevin and Jerry were Amazing. They came in and they had everything out and on their truck in a few minutes. Amazing job Kevin and Jerry !! I would definitely recommend Junk Genius to anyone !!! 5 Stars !!
Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They came and took away what I needed them to take at a very reasonable price for the job.
Veronica9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kevin and Jared did a great job helping me clean up my house! Thank you for your hard work!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 63 | — |
| Furniture removal | 40 | — |
| House & garage cleanouts | 24 | — |
| Mattress removal & disposal | 15 | — |
| Electronic waste removal & disposal | 13 | — |
| Appliance removal & disposal | 11 | — |
| Trash removal & disposal | 11 | — |
| Yard debris removal | 9 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 354 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Matthew Reitsema2 reviewsTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKevin and Josh are awesome. Professional and work hard. Thanks!
Response from the owner · 2 weeks ago
Thanks for the kind words, Matthew. We are thrilled Kevin and Josh were professional and worked hard for you, and we appreciate you taking the time to share this. We look forward to helping you again.
Weston Castro1 reviewTotal number of Google reviews Weston has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeing a supervisor in the apartment industry having someone handle the BULK work really helps out and junk genius have defiantly became my #1 team to handle the Bulk of it all. Fast and clean service!
Response from the owner · 3 weeks ago
Thanks so much for the kind words, Weston. We are honored to be your go-to team for bulk work and appreciate the trust you place in Junk Genius. Fast, clean service is what we strive for, and we look forward to continuing to support your projects.
Stucki Michael7 reviewsTotal number of Google reviews Stucki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJunk Genius was absolutely brilliant. Here's why: It was very easy to book an appointment. I called yesterday and they came today and did everything just as they promised: calling me 30 minutes in advance of arriving, showing up exactly on time, and taking EVERYTHING, including old wet paint still in the can (that their competitor would not take), and quoting me a reasonable and fair price (I was surprised to see how much space my junk ended up taking in their trunk; it was a LOT!). Also, this was the capstone of it all. After they left, I walked into my now clean garage and noticed a large roll of old carpet (15'x9') and my heart sank. I had forgotten about it! I thought it was too late, since they had already long gone. My wife nudged me to call and so I did. Kevin picked up the phone and immediately returned to my home. He and Victor picked it up and ingenuously managed to safely and securely pack it into an already nearly overflowing truck. They did not make me feel stupid for this and they did not even charge me for their extra trip. I unequivocally give Kevin, Victor, and Junk Genius the highest recommendation. Summa Cum Laude to them for professionalism, courtesy, and going the extra mile!
Response from the owner · 3 weeks ago
Thank you, Michael, for the glowing review and for sharing such detailed feedback. We are delighted booking was easy and that Kevin and Victor provided prompt, professional service, including returning to pick up the forgotten carpet. It is great to hear we could take items other companies would not accept and that the crew treated you with respect and courtesy. We appreciate your high recommendation and are glad your garage is clean and clutter free.
Robert KLocal Guide · 20 reviewsTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAwsome job…!!!!!..the whole staff was so friendly and efficient..!!!..great communication with scheduling and arrival times…the crew that moved out everything was so careful and considerate…Kevin and Jose did a great job….!!!very good price..!!!..Will definitely use Junk Genius again…!!! Thank you..!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Robert
Response from the owner · 3 weeks ago
Robert, thank you so much for the fantastic review and for sharing your experience. We are thrilled Kevin, Jose and the entire crew were friendly, careful and communicated well throughout the process. We appreciate your trust and look forward to helping you again whenever you need us.
Brenda Moll8 reviewsTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJunk Genius was great and very convenient. Prompt service, Kevin, Jerry, and Channing were very nice and loaded up a huge pile of wood which saved us a ton of time
Response from the owner · 4 weeks ago
Thank you, Brenda, for the wonderful review. We are so glad Kevin, Jerry, and Channing were prompt, friendly, and able to remove that huge pile of wood to save you time. We appreciate you choosing Junk Genius and look forward to helping you again in the future.
Jerry Torres2 reviewsTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI call Junk Genius and they came over and took away what i needed to get rid of fast and for a great price. Kevin and Jerry were Amazing. They came in and they had everything out and on their truck in a few minutes. Amazing job Kevin and Jerry !! I would definitely recommend Junk Genius to anyone !!! 5 Stars !!
Response from the owner · a month ago
Jerry, thank you for the fantastic review and for recommending us. We are so glad Kevin and Jerry made the pickup fast, easy, and great value. Your kind words mean a lot to the team. We appreciate you choosing Junk Genius!
Eric Martinez2 reviewsTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKevin and the guys always go above and beyond to help my properties
Response from the owner · 3 months ago
Thank you so much for the 5-star rating, Eric! We appreciate your support and are glad you had a great experience. We look forward to serving you again—please reach out if there’s anything we can do for you in the future.
Sylvia Najarro1 reviewTotal number of Google reviews Sylvia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey came and took away what I needed them to take at a very reasonable price for the job.
Response from the owner · a month ago
Thank you, Sylvia, for the wonderful review. We are glad we could remove what you needed at a fair price and that you were pleased with the job. We appreciate your business and look forward to helping you again.
Veronica Pryor9 reviewsTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKevin and Jared did a great job helping me clean up my house! Thank you for your hard work!
Response from the owner · a month ago
Thank you, Veronica. We are so glad Kevin and Jared did a great job helping clean your house. We appreciate your kind words and will pass them along to the team. We look forward to the opportunity to help you again in the future.
Business details
- Address: 4634 S Broadway Unit 4, Englewood, CO 80113
- Phone: (303) 388-7780
- Website: junkgenius.com
- Service area: Broomfield, CO