Waste management service · Garfield Heights, OH · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%76+18.4Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 44 dumpster rental servicesiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★1,132 Google reviews · 24 photos
94%five-star reviews
4.83★last 12 monthsiAverage stars on reviews from the last 12 months only.
4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Junk Gone Today for its fast, professional service, fair pricing, and courteous crews who handle large cleanouts efficiently. Recurring themes highlight quick scheduling, same-day availability, and careful handling of items. However, several low-star reviews criticize the company for missed appointments, lack of communication, and difficulty reaching staff, with some noting instances of property damage or incomplete removals.
Google rating: 4.9 out of 5 from 1,132 reviews (94% five-star).
Reviews on this page: 1,132 Google reviews (888 with written comments, 25 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 24, 2026.
Service: Dumpster Rental Service serving Garfield Heights, Ohio.
Data from Google, last updated October 25, 2026.
Score profile vs other dumpster rental services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Junk Gone TodayDumpster Rental Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Junk Gone Today: 85/100 on this factor. Category median: 96.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Junk Gone Today: 76/100 on this factor. Category median: 97.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Junk Gone Today: 79/100 on this factor. Category median: 99.B
79
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Junk Gone Today: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Junk Gone Today: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Junk Gone Today: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
1,132 Google reviews we collected
4.9of 5
5 stars1,06594%
4 stars272%
3 stars61%
2 stars71%
1 star272%
Praise vs complaints
Phrases our text analysis found in 888 written reviews
98%praise
Praise1,91998%
Complaints472%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4564%
Reasonable2333%
Overpriced11%
Not sure11%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response53927%
Staff & attitude51326%
Would recommend28615%
Quality & results25913%
Price & value25813%
Communication734%
Honesty & trust382%
What customers talk about
We read 888 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…l company They were professional reliable and made the entire process quick and easy I recommend them to anyone looking for fast dependable junk remov…”
“We went back to the front to see what the delay was to find out that he had left.”
“Eric and his crew did a thorough job removing Huge items out of my basement, very friendly and professional, and they were in and out.”
“Most unprofessional company I’ve ever dealt with”
“Wow just wow super good experience would definitely recommend them”
“Based on my experience, I cannot in good conscience recommend their services.”
“D'Angelo did a great job taking the junk out of my house!”
“My storm door was damaged when they removed the couch.”
“Junk Gone provided fast and efficient service for our garage clean out at a very reasonable rate.”
“Obviously that was too expensive for this job that would have literally taken 4 guys 5 minutes.”
“Great service quick efficient great communication Will do business again”
“He gave us the hold on sign with his finger never communicating anything.”
“I would definitely recommend them to anyone looking for reliable junk removal.”
People customers mention
Eric21 reviews
Jerome16 reviews
Money10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Junk Gone Today for 8 kinds of job. Pick one to see what they paid and said.
cynthia1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
Eric showed up with his team of three men to deal with an ugly situation with cats in a mid-dementia family member. Utterly shocking neglect of household spaces with most of everything ruined.
They took things out expediently and professionally, chatting pleasantly with siblings also working on the house.
The ONLY…
Great priceHouse & garage cleanoutsMattress removal & disposalFurniture removal
Jamila9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Eric and his crew did a thorough job removing Huge items out of my basement, very friendly and professional, and they were in and out. Thank you so much.
Lavado9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
D'Angelo did a great job taking the junk out of my house! Everything was easy and fast. He was very helpful and careful with my home. Junk Be Gone is awesome, and I will definitely use them again!"
Great priceHouse & garage cleanouts
sighyo3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent customer service had junk in the basement it was too much for myself I called junk gone today and they did A fantastic job highly recommended
Great priceHouse & garage cleanoutsMattress removal & disposalYard debris removal
alexa1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Junk Gone Today provides great service! They are professional, helpful, and make the junk removal process easy and stress-free. I would definitely recommend them to anyone looking for reliable junk removal. They do their best to help customers and make sure everything goes smoothly. Overall, a great company to have take your unwanted junk!
Reasonable priceHouse & garage cleanouts
jenny2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gret price
I had a great experience with this junk removal company They were professional reliable and made the entire process quick and easy I recommend them to anyone looking for fast dependable junk removal
Eric showed up with his team of three men to deal with an ugly situation with cats in a mid-dementia family member. Utterly shocking neglect of household spaces with most of everything ruined.
They took things out expediently and professionally, chatting pleasantly with siblings also working on the house.
The ONLY suggestion would be putting down a runner to protect carpet from debris. This carpet was worthless, but in another scenario, it would be the best idea.
Would call again if needed.
Eric and his crew did a thorough job removing Huge items out of my basement, very friendly and professional, and they were in and out. Thank you so much.
Response from the owner · a week ago
Thank you for your kindness and for the cold water. Your parents taught you well. 😂
Martin Rhodes (Bengi)12 reviewsiTotal number of Google reviews Martin has written across all businesses on Google Maps, not just this one.
D'Angelo did a great job taking the junk out of my house! Everything was easy and fast. He was very helpful and careful with my home. Junk Be Gone is awesome, and I will definitely use them again!"
Price assessment: Great price
Services: House & garage cleanouts
Response from the owner · a week ago
Thanks for having us.
samuel7 reviewsiTotal number of Google reviews samuel has written across all businesses on Google Maps, not just this one.
Excellent customer service had junk in the basement it was too much for myself I called junk gone today and they did A fantastic job highly recommended
Junk Gone Today provides great service! They are professional, helpful, and make the junk removal process easy and stress-free. I would definitely recommend them to anyone looking for reliable junk removal. They do their best to help customers and make sure everything goes smoothly. Overall, a great company to have take your unwanted junk!
